Elite Plumbing, Heating & Air Conditioning

Jimmy D.

The last thing surgeons put in my IV was a pain medication that had a side effect of sweating. So when I got home and found my A/C had failed and it was 97 in the house, it was doubly worse. High heat is bad for old goats in their 70's even without an operation so I needed to deal with this like I needed a 2nd ___hole. Elite's tech came out and said bad news - the compressor on my 4 year old system had failed so badly, the motor had even thrown off metal shavings. Good news, it was under warranty but - more bad news - it takes 12 days to get it and cost $2900 to install. BUT, they could replace my 16 SEER outside condenser unit with a whole new 14 SEER unit the very next morning for only $5400! Lucky me, right? The tech then shuts up, which is what people are supposed to do when selling because you never know, the customer may just be stupid and say ""OK"". I've been in the HVAC indistry since 1990 and figured this was BS, so I said I'd just book a hotel room to have post-op cooling and deal with it the following day. Tech says, well let me try something and old timer taught me once, goes out and minutes later the A/C is on. So the motor and compressor assembly that had failed so badly it had even thrown metal shavings off the armature was now working. Can you you say miraculous boys and girls? Turns out it was the capacitor, normally around $100 to $120, something Sierra A/C confirmed the next day when also assuring me the compressor tested fine.

Aron S.

These are not plumbers. they call them plumbers at their office. They are stoned on the job. they misdiagnose the problems than come back and change it. of course, costing way more. The worst plumbing, drain set up I ever saw. all crooked, upside down fittings, sloppy line set up and no attachment to framing

Zach D.

I have a big issue with Elite after my most recent visit. I have been a customer of theres since 2015 when I replaced my entire unit at a previous house. Since then, they call every year to schedule maintenance. This year a tech came out named Vince. He was adamant about me needing a new unit or repairing a leak and adding refrigerant. He quoted me at 12K for a new unit or a ""few thousand"" to repair the leak. He said that when the heat began to get around 90 degrees that I would notice that the unit isn't able to cool the house anymore. That was odd because we already have had numerous 90 degree days and I didn't notice anything different. He kept pushing me on a new unit and financing.

A week after he left I noticed that vents in the kitchen and living room were blowing warm air, but other vents were blowing cold. I reached out to a reputable company for a second opinion. The first thing their tech asked me was ""Did you have someone else look at this"". I asked Why and he said that and he explained the valve that releases refrigerant was half closed. He said the unit was a little low on refrigerant which he'd take care of. I was surprised because Elite's tech told me R22 Refrigerant couldn't be found and that it would cost over $1000 to find it online. What he did not tell me was that there are compatible refrigerants that can be used instead.

At this point it was clear that the technician they sent was a con-artist. Up-selling is one thing, but this was something different.

The good thing is that there are tons of other, honest companies out there. Stay away from Elite.

Carrie B.

They are just trained salesman not actual repairman! I have been a customer of Elite for over 10 years. I bought two AC units from them brand new and I've had them maintenance those two units for the last 10 years. I've had numerous issues with one of the units, keeps freezing the coils and has had several leaks . They've always replaced a part or supposedly fixed it because it was under warranty. Never once did they mention in the 10 years that it could be leaking in the walls until now, that it's out of warranty. The owner actually called me and said they would stand behind their work unless it was in the walls which in less than 30 minutes of ""investigation"" they of course said it's in the walls. Have not heard from them since they just left my A/C dismantled and have not contacted me with a quote or paperwork or anything. They are just after your money not really trying to fix anything just bandaid it to get through the summer then try to get more money out of you. I would find another company to use Elite will not actually fix anything you will keep having the same problems with them.

Riry P.

Alan knows his stuff. He came prepared and ready to inspect and gave us a very thorough quote. What I really liked about Alan was that he is a walking HVAC encyclopedia. From rebates to recommending the right size unit. He understood that we were looking for the Toyota/Honda of HVAC, not a Mercedes. We talked about supply chain issues in case down the line we needed parts. He knew where things were manufactured. He was responsive and very patient. When there was something we had questions about (plumbing) he said he didn't know but would find out. Most people would have tried to BS their way to an upsell.

When he left, I felt like I was talking to my uncle who had lots of great ideas and things to look out for. He set the bar pretty high on what to expect and how to be treated by prospective vendors. Their bid was very competitive and detailed.

DeAnna C.

Our main sewage line was backing up we called Elite and Shann came right out and was able to snake and clear out line within 30 minutes. The company was responsive, Shann, the main plumber was kind and very knowledgeable. I would highly recommend this business if you're looking for highly efficient, knowledgeable plumber that doesn't waste your time. They were on time and reasonably priced.

Marie T.

So to make a long story short, our water heater was leaking. Luckily we caught it early enough where it only flooded half of our garage and we were able to shut off the water supply.

After a lot of phone calls, Elite Plumbing came to our rescue the next day. Jesus was the technician and he was awesome. He was friendly and easy to talk to. He determined that our water heated could not be repaired and needed to be completely replaced. Our house was built in 2005 and he determined that the water heater most likely has never been replaced just by looking at the extent of the rust that had accumulated. Luckily, he had a brand new one in his van that was the same size as ours. He informed me about everything he was doing and how much longer everything would be. The whole process took about two hours. Easy peasy!

Thanks Jesus for making this stressful situation less excruciating. I'd definitely recommend Elite Plumbing!

Allison G.

Mike came out to fix our main water valve. He quickly responded to our service call, identified the problem, & fixed it very efficiently. He was very fair with his pricing! I knew right away he was someone we could trust (as we had been grossly over quoted a few hours earlier by a different company). God bless him! I will be contacting him again if I need to in the future!!!

Brett F.

I've used Elite on several occasions all for air-conditioning related issues. In general I've been pleased with the service but it all depends on the technician that gets sent to fix the problem. Some are very good and others aren't. My most recent experience was for an A/C unit that was no longer cooling the house. The first technician that came out (Joey) was very friendly but completely miss-diagnosed the problem. He said the unit was low on coolant, which it was, but his solution was to Just refill it with more coolant. Because it's a sealed system coolant can't just evaporate out, if it's low on coolant then there has to be a leak. Of course the coolant he refilled it with just all leaked back out and I was back to where I started. The next technician that came out (Nick) found the leak right away, he said it was leaking all over the ground right in front of the unit and seemed shocked that Joey hadn't noticed it. He also seemed very surprised that Joey's solution was to simply refill a sealed system and not check for a leak. Fortunately Nick was able to repair the leak and refill the system with coolant and everything is working fine. He also refunded me the $180 that Joey had charged me to refill the leaking system with coolant. Overall I was very impressed with Nick and will be asking for him the next time I have an issue.

joe s.

Well after the owner, Armando, got right back to me, he personally came out and did maintenance check that his employee pretended to do. Armando has restored all my faith in Elite A/C, and will continue being loyal customer.