Elite Air Conditioning and Plumbing

Carol A.

Great customer service from the entire staff at Elite. The evaluation/diagnostic appointment was followed by the appropriate repairs. Both were coordinated by Jennifer quickly to accommodate our schedule.
Kudos to Ryan the diagnostic tech for trouble shooting our issues! All technicians arrived as scheduled, were polite, and followed up verbally with an explanation of repairs which were completed. Summer in Austin can easily become "Too Hot" without a dependable HVAC company like Elite.

Allison M.

I highly recommend Elite Heating and Air. They are locally based and offer quality service. The office staff was nice and answered all of my questions. We were able to schedule an appointment within a week. The tech was great. He called and asked if we were ready for him to come. He then let us know when he would arrive. The tech showed up when he said he would which is important! The tech also wore a mask, which we appreciated! He explained what he was going to do, then what he did do and how things looked. I loved that he wasn't bothered by our barking dog and pet him too!! My favorite thing about Elite is that they sent us a checklist after the service. It explained what was done and the results of each thing. Our Facebook neighborhood page is always looking for recommendations. I will tell my neighbors how great Elite is!

F B.

Don't know what they're doing. Charged $757 to NOT fix my wine cellar's cooling unit. Then bid $11,757 to replace the unit. Took their description and got a bid for $3,200, but instead the second bidder replaced the compressor and it works perfectly. Charge was $1275, 89% less than Elite wanted to charge. The "Elite" experience was actually worse than described, but you get the idea.

Debra P.

Alex does a great job of selling systems. The installation crew did a great job, they were polite and wore masks the entire time. Elite's follow-up was and is lacking. I had to call multiple times about assistance with my rebate applications and to correct my quote (I had decided on a thermostat that was different in the original quote). I also had to follow up to get a receipt. Don't companies usually provide a receipt? All I had was an incorrect quote until I asked for a receipt. That was odd.

When I followed up with their office about the receipt, corrected quote and rebate application (Alex told me he would call but did not), I mentioned one bedroom was not cooling properly. I asked multiple times during installation if my duct work was satisfactory and was told it was. They even made the return larger. Afterward, one of the two bedrooms was still five degrees hotter than the other, even though they are 10 feet apart across from each other. I was told they would call the following week to send someone out to evaluate it. I told them I had specifically told Alex to check the duct work prior to installation because that room had never cooled properly. They did not call the following week, they did not call, at all.

Poor service. Poor follow-up. Poor service by not calling when they promised they would. Many companies sell Trane units. I wish I had gone with another one. If you want a new HVAC unit, I guess they're okay, but if you expect good service and follow-up, I recommend you look elsewhere.

Kirby K.

Great company! Their techs are great. They wear masks during Covid so you feel safe too. The office staff is very friendly and helpful. Antonio is a very kind and a really helpful technician. He shows and explains to you as well. I would highly recommend them! Keep being awesome y'all!

Toni R.

Alex and his team at Elite we're extremely efficient and professional installers. The system works beautifully and I stayed within my budget. I highly recommend their services.

Brenda J.

Our AC unit was only blowing hot air. Phoned elite they were here within a few hours. They evaluated the inside and outside units, saw that the wires had been cut with the weed wacker. They fixed it and now we have cool air and the price was surprisingly reasonable.
Would recommend to family and friends.
Thanks guys!!
B.J.

Andrea W.

We had a tech come look at our a/c that was sent by the warranty company. They were in and out of here in 15 minutes and the diagnosis they gave us was going to be very expensive. Called Elite for a second opinion. They were so helpful! Came out right away, re-diagnosed our system and found that the other guy was trying to take shortcuts for easier work and more money. They fixed our system for a great price. The tech took his time, explained everything to us and even did a little extra cleanup and providers tips for our unit. I would 100% recommend them.

Clay C.

I called this company on a Sunday for emergency service because my air conditioner was out. The answering service took the message, the technician called me within 30 minutes and was at my home within the next 45 minutes.

The technician found the issue, explained it and fixed the issues within 1 hour. He was honest, polite and professional. I could not have asked for a better experience!!!!

I highly recommend Elite Heating and Air-conditioning Service!! I have found the company I will use from now on.

Bill H.

Called Elite for Quote to replace Heat and A/C system. They sent Tech out He looked over old system and said he would E mail quote and call and discuss bid. He was out Wednesday morning and this is Sunday afternoon and I still haven't heard from them.Also this is after Calling them Saturday afternoon even this involved 2 Calls and being on phone 10 -15 minutes each time. Finally got answering service and was told they would deliver mess. Immediately. I guess this was a total waste of my time.Also no heat at home during all this time.Good luck with this company as they apparently don't care much about customer service.