Elite Air Conditioning and Plumbing

Matthew T.

Just had a great service visit and interaction with Damon. He was able to alleviate our concerns about some sediment appearing in the bathtub and also fixed a small filter leak, for no charge. Overall he was prompt, professional, and polite, and we would definitely use Elite again for HVAC/plumbing services.

Hannah H.

They installed the heating and air conditioning in our new house. Unfortunately it doesn't work. In Austin the weather will get to 50 at night and 80 the next day so we should be able to use auto setting so we can make it so it cools/heats between 68-72 but auto setting doesn't work. The bedroom and office only work if both are on heat or both are on cool and having to go back and forth switching constantly isn't doable. My husband will leave his office on cool during the day and then we can't heat our bedroom at night because he left it on cool. His office is upstairs on opposite side so it's not manageable to constantly be running around switching the thermostats back and forth especially when you have chronic pain and struggle walking upstairs. I've voiced this and asked for an update and they never called back

Erica N.

Elite provided excellent flawless service from start to finish. My plumber Thomas arrived early as they indicated, found the problem causing the leak in my ceiling and went above and beyond checking my hot water heater that could have caught fire any moment from its malfunctioning. He got me a very fair price and was a godsend for me and my son. I can't say enough how blessed I felt having him in my home fixing the issues I had. I would recommend Elite and Thomas 100%!!!

Juan L.

Preston and Eros were great. They were kind, respectful, very communicative about what was happening, and they got the job done well in a timely manner.

Elite took care of everything having to do with the builder's warranty without me ever having to even see the bill. But I will definitely be calling Elite back for even regular maintenance since I really appreciate their service and how fast they were able to take care of me (they were able to come out within a few hours to come check it out and installed a temporary solution, and the next business day they came out to permanently fix the issue)

Thank you for the great service!

Leann H.

My garbage disposal stopped working and when I emailed Elite for a quote Veronica responded very quickly and had a technician available same day. They called when they were en route and arrived on time. Justin was courteous and quickly found a small foreign object in my disposal that once removed rendered everything back in working order. I will absolutely call them again when I have plumbing issues!

Tram-Anh H.

2 years after install, I have only a few complaints:
1) Emails quoted me for a 3-ton system, but then the quote I signed had a bait-and-switch to a 2.5-ton system.

2) Additionally, my quote included an expensive repair line for "duct work modifications", which did not seem to happen. (The proper strapping and routing of ducts was already to be included with the HVAC installation. But there were no extensions / additions of ducts to my knowledge because they all look like the same ole dusty ducts, just strapped up off the ground. Maybe I'm mistaken here, but either way, the hot room I mentioned during consultation is still hotter than the other rooms.)

Unfortunately I realized this swap and non-work many, many months after installation and didn't bother bringing it up with management since my online "signature" is on the 2.5-ton contract and because I don't even know where to begin with requesting reimbursement for the "duct work" because it was bundled with insulation. Just leaves a bad taste in my mouth, but from what I understand, the salesperson I originally worked with is no longer with the company.

3) Although technicians have seemed unhurried in answering my questions, maybe not all are great at critical thinking around my thermostat's inaccurate temperature displays. *** I have been told that the thermostat absolutely cannot be wrong in temperature readings (nevermind that it is an electronic device dependent on correct circuitry and a slew of variables other than its location). *** I've also been told that there is no way to calibrate the display temperature to match my thermometers (which turned out to be inaccurate; there is indeed a setting that the homeowner can adjust). *** The inaccurate temperature readings have nothing to do with the "Overcool" feature, but I was served a lesson on the latter anyway. It's all a little frustrating for this engineer, to say the least. If I'm to be generous, perhaps they all just wanted to mark their jobs done and couldn't be bothered to think beyond the scope of the specific task at hand (the coil change, the sealing). *** The only reasonable suggestion was that the readings are expected to be +/- 3 degrees from true temperatures. (!) (This is not the case with my other thermostat, which is always within 1 degree. I wouldn't think it would be the case with this thermostat either, but that's what the company rep said.) Also, technicians might forget to follow-up even if they say they will. Tip: Easiest to call the office to get on the list for a callback / scheduled visit.


So why the 5-star review?

I have called Elite several times this past year to check the pressure (which was low, so refrigerant was added), check the pressure again (which was low again, resulting in replacing the evaporator coil due to a refrigerant leak), and seal up air leakage on the indoor unit. I could have avoided all these calls if (1) the coil hadn't been faulty upon installation and if (2) technicians had been more thorough to begin with, eg considered diagnosing WHY the refrigerant was low at the time (I was told that perhaps it had never been the correct amount when installed), sealing everything properly after replacing the coil.

That said, the customer service end of the company is done well.
- Responsive office / call center.
- Elite has honored their 2-year labor warranty right up until the end of the 24th month without issue. Though now I'm scared of future costs if something like my evap coil is once again discovered to be leaking, and it takes more than one technician / trip to get to the proper diagnosis and solution.

I do believe that Elite has the right intentions and a respectable approach to business from an operations standpoint. They can't totally oversee the conversations had between technicians and clients, unfortunately. I don't regret recommending them to my friends. (Hopefully no more broken parts are discovered.) Just gotta read the fine print on your quote, pay attention to what work you are / are not getting sooner than later, and do a bit of your own homework!

Taryn P.

Excellent service and installation. They were SUPER fast and very professional. My partner and I have a very weird house and they were able to find a heating and cooling solution that worked perfectly for us by moving our existing mini split and adding a second one. They knew exactly what to do and worked with us every step of the way. They are definitely worth every penny!

Samantha E.

Elite had the best ratings online which is why they were the first company I called when my AC stopped working. Chris the estimator was out the next day doing a diagnostic and sent me a quote same day. W
After getting quotes from other companies, elite was the obvious choice. They were quick to schedule a day to set up my new equipment and had excellent communication. On the day of the installment of my new system, they were on time, progressional and got e wry one completed ahead of my expectations. Gary and Marcus had amazing customer service and crew and answered all my questions. I would recommend this company 10/10 times. Thank you!!

Carol A.

Great customer service from the entire staff at Elite. The evaluation/diagnostic appointment was followed by the appropriate repairs. Both were coordinated by Jennifer quickly to accommodate our schedule.
Kudos to Ryan the diagnostic tech for trouble shooting our issues! All technicians arrived as scheduled, were polite, and followed up verbally with an explanation of repairs which were completed. Summer in Austin can easily become "Too Hot" without a dependable HVAC company like Elite.

Allison M.

I highly recommend Elite Heating and Air. They are locally based and offer quality service. The office staff was nice and answered all of my questions. We were able to schedule an appointment within a week. The tech was great. He called and asked if we were ready for him to come. He then let us know when he would arrive. The tech showed up when he said he would which is important! The tech also wore a mask, which we appreciated! He explained what he was going to do, then what he did do and how things looked. I loved that he wasn't bothered by our barking dog and pet him too!! My favorite thing about Elite is that they sent us a checklist after the service. It explained what was done and the results of each thing. Our Facebook neighborhood page is always looking for recommendations. I will tell my neighbors how great Elite is!