Electric USA

Brandon K.

Leakage of pipe above my water heater and called this company for help. The guy came in gave me an estimate of $275 and I negotiated down to $250. Guess what? It took the guy 10 minutes fixing it!. Don't quite remember the guy's name but he is a black guy. I will never use this company. Stay away from it!!

caleb c.

I work for a Construction / Maintenance company that services all commercial properties around the entire bay area. And when I come across a plumbing problem that needs a professional that has the right type of tools to get the job done. I will call Drain Doctors.
This was my 3rd. time to use them, and when calling, they have my # on caller I.D., and will recognize me by name. Which makes me feel our business is somewhat valuable. Each time they have come to do a job for me, it has been completed leaving the tenants and property management satisfied. Including myself
As for being on time, they could work a little more on communication. I know that work can be estimated, but can not always be exact due to unforeseen circumstances. It only gives me the impression that they want to finish the job that there on thoroughly. Which I would expect on my job. So I can except any minor mistakes made.

We are only human.
And they have found to be for me professional. I will use them again.

Lori D.

I've used the Drain Doctor many times over the last 10 yrs. I live in an older townhome that periodically has sewer & drain issues. Most recently my kitchen sink backed up. I called at 8:00 and although they were a little late due to an emergency I was still able to make it to an event I had scheduled. The employees are knowledgeable, efficient, and clean up after every job. I've recommended them to my neighbors and several of them have also called them. I am a loyal repeat customer.

Kmf C.

Bobby from Drain Doctors in San jose (employee #51) came to my rescue in about 45 minutes. My washing machine was pouring water from my garage all the way onto my driveway. Bobby was very professional and explained what was going on and told me exactly what he was going to do to fix my problem. He climbed onto my roof and worked his magic, all within about 40 minutes. If you need a plumber asap, then call the Drain Doctor and ask for Bobby. I'm very happy I did and felt the price was fair as well!

Ted K.

I had a stand drain for my washer replaced recently. The stand drain empties the water from my washer. The worker arrived timely, completed the replacement of the stand drain within the timeframe indicated, cleaned up after the repair, and billed me for the cost of the repair as promised. I would recommend this company.

jay f.

$545 bill for much less than 1 hour's work was grossly and obscenely excessive. The supervisor (Rachel) at Drain Doctor main telephone number refused to discuss and was very rude. Be smart -- stay away from this firm.

D. Y.

He came just 30 minutes after I called, was efficient and professional. Great service.

Stephen S.

Terrible ... too expensive. Just heads UP before you use these guys.
I had main water line joint (PVC joint) cracked and leaked on 8/19/10. Called Drain Doctor for estimate, and one guy showed up 1 hour late and gave me the quote $980 for 5 or 6 hours job. Wondering for 5 or 6 hours job ??? Just needed to dig around 1 feet away for joint replacement. Joint was above the ground. Then, I refused the job and called Roto Rooter for the service. They came about 15 min before the scheduled time and waited for me. And, they gave me the quote of $171.75 (only 1 HOUR job as Minimum work + material). What a difference !!!
Completed the job with Copper joint (for more durability) with Roto Rooter and paid as quoted.
I just called Drain Doctor and asked how it could be that much different on the same job - they just kept saying they have to check with the technician and no apology.

WATCH out and Stay Away from Drain Doctor for your plumbing work.
I really want to grade ZERO star on the Rating.

Rashad J.

I called because some one dropped a deodorant stick in my toilet and man was it stuck.They said it would be about 45 minutes until they arrived & they were right.The technician was very polite, he finished the job in about 40 minutes or so. He cleaned up very well after everything was finished.I was quoted $245. to fix and it was the same at the end of the job.
I know with pluming company's it can be a hit or miss.This time for me was a hit.

Thank you Drain Doctor!!

rosanna m.

I called drain doctor, after I got home from work, there was a small water leak outside & also inside my garage. The service tech came out within an hour and gave me a quote. The service tech went out and got the part, came back about 1 hr later, told me the job would take approx 3 hrs. Since it was late I asked if he could come out the next day @ 6:00 pm, he came @ 7:00pm. He replaced the regulator, took him less than 3 hrs. He was very knowledgeable, polite & professional & cleaned up after himself. job well done!