Elbel Plumbing

Lauren S.

"New" employee quoted a priced which we gladly paid at the time the service was done and then weeks later we get a bill in the mail for over $200 more and when I called a woman said they new employee was wrong and it was due....

Bait & switch?? How about honoring what your employees say?? How about having your employees properly trained and knowledgeable of your business before sending them out on service calls??

Mona K.

They are ok.
Life gets grumpy with no hot water.

It's all good now.
In the end it all worked out...

John K.

Needed my water softener installed and they did the job in no time!! Thanks for your professionalism.

Thomas H.

I have used Elbel Plumbing several times over the years for small and big issues. They are always fast and dependable. They fix it right the first time. I have never had to have them come back for a repeat issue. The plumbers are friendly and professional. I can't recommend them more.

Chris O.

My first experience with Elbel was 5 stars. The Friday after the freeze, they sent out a plumber to fix a burst pipe in my garage. He came out in 40 degree weather, found the issue, and fixed it all within 30 minutes. And the total was around $130 which was VERY reasonable considering how everyone was in dire need of a plumber to fix burst pipes. If your issue is a burst pipe or a plumbing issue that you can pinpoint, they will probably do a good job for you.

However, my most recent problem was not as straightforward. I was hearing what sounded like water running through the pipes in the wall of the garage by my water softener, as well as in the wall at the pipe that burst a few months ago. They came out to survey the problem, and almost immediately left the garage and said the leak had to be somewhere in the service line running from the main water valve to where the water comes into the house. I kept asking "OK, but if the leak is waaaaay over here under my lawn, why am I hearing it waaaaay over there in the walls of my garage?" They didn't give me an answer beyond "Sometimes you hear leaks in the hard water line in other hard water pipes."

The only problem is that the ground wasn't wet anywhere in my front yard, so they said they'd have to rip out the bushes along the front of my house and then just "start digging until we find the service line and where it enters the house." When I asked about a less invasive method, they said they could snake electrical fishing tape up the service line to at least see where to dig (they assumed I had PVC pipes, which can't be traced with their equipment, so putting metal up there would allow them to at least see where the pipe meets the house). They quoted me $170/hour, and that it could potentially take 8 hours just to find the leak. So after 8 hours, close to $1,400, and my whole front yard being dug up, the problem wouldn't have even been solved.

Suffice it to say, I called a different plumbing company to come out and hopefully solve the problem, which they did. And my gut instinct was right - the leak wasn't anywhere near the front yard, but rather in a hard water line coming off the hard water manifold in the garage and going to the rear spigot of our house. And the second company didn't charge a service fee (where as Elbel charged me $131 for a service fee and 15 extra minutes of their time, which is utter bs).

So, unless your issue is really straightforward and the water is visible, do not call this company.

Kyle O.

Called during a freeze in San Antonio (w/ snow), as soon as the roads were clear they showed up a bit after dark and had everything fixed and tested within an hour. The plumber (Dirk) was super friendly, talked me through the issue, and answered my follow up questions about the water heater.

Nicole R.

Not trustworthy or responsive, I wouldn't use this company. Parker and Sons a plumbing however did a great job, were honest and professional.

Olivia R.

Called this plumber because they supposedly had good prices. I needed the cartridge replaced in my shower. They were unable to fix it because they said the parts were outdated and they would have to go in and replace the entire thing for $875!!!!!! They also caused a water leak and left the water running because they said it would cost an additional $125 for them to fix a problem they caused!!!! My water was running for 12 days because that's how long it took for my dad to come over and fix the problem. My dad replaced and fixed the cartridge for $70 and come to find out my dad found the spring in my bathtub that they let fall out that caused the leak. I was also charged $79 for them to come to my house to let me know they couldn't fix the problem on top of them causing a problem that they wanted me to pay to fix. I can only imagine what my water bill is going to be. Very bad service!!!

Stacy F.

So I did a bathroom remodel and needed a sink waste line moved for the new vanity. They sent a guy over who didn't even know how to use the water manifold in the garage. Damn that's a scary thought with him being a plumber.
Then he measures wrong and they have to come back out to cut back into my wall to do it a second time. Did they do this quickly? NO. I notified them Monday and they are just now here on Friday doing it. They were supposed to come yesterday, but the woman called at 9 am Thursday and said the plumber had another job and of course I had to wait. Correcting their error was not their priority.

So They are here now and immediately, before trying to correct their mistakes, they try to sell me more plumbing work. REALLY!!!! You screwed up the first job and blew me off for a week in correcting it, but you want to try and bleed me for more money. This has got to be a joke. I will make sure everyone knows not to use them.

Kei D.

Elbel Plumbing

Horrible. Called for an emergency plumbing on behalf of my parents whose hands were literally holding the pipe together with their hands. That's all I did...was call them. Parent's did the rest as it was their house, their pipes, and their signature for being liable for service. Instead of trying to go after them, they're going after me. However my signature is not on anything. Just made the phone call. I've asked them many times to bill and contact my parents however they've not received any contact from them. Now they're trying to pursue legal action. Ha! Again not my signature.
We even had to call another plumber out to fit their poor job. ha!