Einstein Pros Plumbing

John S.

Definitely look elsewhere for a plumber. Every negative review about this company is accurate. I recently had Einstein plumbing out to my property to investigate a backed up kitchen sink and bathroom, instead of providing me with a thorough analysis the company stated that they could not identify a clogged pipe and that they will need to look at the building diagram. That was all they provided, they were at the property for less than 20 minutes.

I hired another plumber to investigate the issue and this time it was a much more accurate description and analysis of what was going on.

Complete waste of money and time, when I followed up asking to speak to the supervisor he was also extremely rude and had nothing to offer. They appear to be a newer company, you would think they would emphasis on customer satisfaction and provide stellar support.

Bonnie B.

I thought I could repair my own toilet- I was wrong! I called another company who wanted $1100 to fix the problem (which is insane). Einstein came out the next day and fixed the problem with out trying to up sell me services or products that I didn't need for less than 1/3 of that price. They even sent a text with the picture of the plumber and a brief bio so I would know who to look for.

Ronald E.

Great experience with this organization.
Our water heater went out during the largest snowstorm in Portland history.
The response time from the call back (minutes) to the completion of the job (less than two hours) was phenomenal. Ron and crew were courteous, professional, easy to work with. Good people.
The communications ,appointments, and arrival times all top rate. The work is quality. I would call them again if needed in a heartbeat.

Andy D.

It's interesting that the response omits the part of my email about the technician leaving the job site to go poop, and the fact that we had to rip out the caulking that the plumber put on and put it back on ourselves because the appearance was piss poor. There's not a dishonest word in my review or complaint to the BBB. So add false accusations of dishonesty to my complaints.

Here's the part of my email to Jared that evidently doesn't fit in the character limit:

In this case, the majority of the appointment time the apprentice was not even on site. Between his two small errands, he jumped in the truck and drove off. When I casually asked Ron where he had gone, Ron responded that he needed to use the bathroom. When I commented we had a bathroom upstairs, Ron responded, ""he needed to go number two."" It seems like I got charged for the time that your apprentice spent driving back and forth to some public restroom and the time he spent pooping. I imagine the travel time and mileage I got charged probably covered the extra distance traveled by the truck for this purpose. Calculating how to account for the extra mileage on the truck no doubt added to the time spent on post-appointment paperwork.

Additionally, the time and material spent on caulking the sink (and sending the apprentice out to the truck to retrieve the caulk gun and caulk) was wasted. The job was done in such butt ugly fashion that we have ripped out that caulk and will be replacing it.

While I admire the commitment you demonstrate by putting a considerable amount of time in responding to my concerns, my concerns are only very partially alleviated. Please let me know whether there is anything more you can do to satisfy us.

Anne C.

Einstein saved Thanksgiving!!

Emergency water heater replacement the day before Thanksgiving (when I am expecting a houseful of guests for the long weekend (including family from the east coast). These guys were prompt, courteous, professional and got the job done.
Chocolates are a bonus.

Can't recommend them highly enough.

Molly L.

I had a leak under a sink a couple weeks ago. Einstein was able to come out the next day, and the plumber was a nice guy, however after tightening a couple parts on the drain to fix it, he charged $216! He was there for a total of 45 minutes. No parts needed. I'd say that's quite alot of money for a very simple fix. Would hate to know what a job with parts would cost! Also didn't give me any kind of a ""quote"" for the work once he identified the problem. Will look elsewhere next time.

Misty M.

We had an emergency plumbing issue and Einstein Plumbing was able to squeeze us in quickly. I liked that they emailed me a picture and name of the plumber who would be showing up to perform the job. Doug called to let me know he was on his way. He arrived on time, diagnosed our problem quickly, explained our problem and how he was going to fix it and got to work. He was courteous and professional. I will definitely use Einstein Plumbing & Heating again!

Asil B.

Total rip off and I felt scammed to the max! Quoted a 4-tier price option to fix a kitchen spray nozzle. Bottom price started at $447. and topped out at $1,400. (Does that include replacement counter-tops as well? No, but it should.) I was also quoted $223 per hour, to re-caulk a shower stall. No warranties could be extended for the repair. That's not my idea of reasonable or competitive, but I'll let you be the judge.

Linda V.

Our water heater was on the fritz and I called almost 10 plumbers before Einstein - they all said they couldn't come for multiple days, but Einstein fit us in. Ron came out on time and was wonderful to work with. He is very knowledgable and got us sorted out, and then left us with chocolates. Thanks so much!

Emily G.

I am so impressed! We've had Ron out to our house twice and both times have been phenomenal. He easily diagnosed a problem, took time to explain things, was funny and down to earth, and gave us yummy chocolates. His work is professional and done with great care. We've dubbed him ""our plumber for life""!