Einstein Pros Plumbing

James V.

I asked Einstein to connect a kitchen sink, install hardware and a disposal and to connect and install a bathroom sink. Einstein does not charge by the hour, but by the job: it gave me a fixed price for both work: $753 for the kitchen and $564 for the bathroom, total $1317. I was told the kitchen work ""might' require moving the drain line lower. I asked about the price if the drain line did not need to be lowered. The answer was: ""the same."" In addition, Einstein could not do the work that day because not enough time was scheduled for the job, although I had told the person who answered the phone the nature of the work and they scheduled it.
When I inquired about this I was told the person taking the call didn't know plumbing. I decided to go with another plumber, who charged by the hour including travel time. The other plumber completed the work, without needing to move the drain line, and charged $668, or 50% less than Einstein's price. Given this experience I would never call Einstein again.

Darcy H.

Justin is great! We had a complicated but rather silly issue that he had to do some research with the manufacturer to resolve. It took a few tries but we finally got the right part. Prompt service, always on time or early and fair price.

Holly E.

Justin, from Einstein plumbing did a great job replacing the pipes to our bathtub in a remodel project. He was kind, informative, and got the job done! Now we can tile the bathroom and then simply add the hardware to our new pipes.
We also had same day service and were sent a link with our technicians exact location so we knew when to expect him. He arrived at the beginning of the window of time given.

Max R.

Einstein plumbing fixed my problem after two other reputable plumbing companies failed. My 1948 house had a slow leak under the toilet and after replacing the wax ring twice, I was ready to tear into the floor. Kenny Bush did not give up, and after a couple of attempts failed to work, got the leak stopped. He also explained the costs clearly before starting, and the price was reasonable considering the time spent. Thanks to Kenny and Einstein!

Zena C.

Our business, Daniel House Studios, is in the process of working with Einstein for the first time and WE failed to communicate a schedule change, causing them to have to waste a day of labor. When most would charge for this oversight, Einstein graciously said they'd take care of our error and told us to call when we were ready! They have been incredibly professional through this entire process and we are confident we will be satisfied with the end product! We look forward to continuing our work with Einstein Plumbing and Heating.

Benjamin M.

Mike worth was amazing he explained everything to me as I'm a new home owner. Fixed my problem and it was an easy fix. I will definitely go through Einstein heating and plumbing and will definitely ask for Mike Worth again. He was very professional and listened to my problem with my plumbing issues. If you want any from this company please ask for Mike Worth.

John S.

Definitely look elsewhere for a plumber. Every negative review about this company is accurate. I recently had Einstein plumbing out to my property to investigate a backed up kitchen sink and bathroom, instead of providing me with a thorough analysis the company stated that they could not identify a clogged pipe and that they will need to look at the building diagram. That was all they provided, they were at the property for less than 20 minutes.

I hired another plumber to investigate the issue and this time it was a much more accurate description and analysis of what was going on.

Complete waste of money and time, when I followed up asking to speak to the supervisor he was also extremely rude and had nothing to offer. They appear to be a newer company, you would think they would emphasis on customer satisfaction and provide stellar support.

Bonnie B.

I thought I could repair my own toilet- I was wrong! I called another company who wanted $1100 to fix the problem (which is insane). Einstein came out the next day and fixed the problem with out trying to up sell me services or products that I didn't need for less than 1/3 of that price. They even sent a text with the picture of the plumber and a brief bio so I would know who to look for.

Ronald E.

Great experience with this organization.
Our water heater went out during the largest snowstorm in Portland history.
The response time from the call back (minutes) to the completion of the job (less than two hours) was phenomenal. Ron and crew were courteous, professional, easy to work with. Good people.
The communications ,appointments, and arrival times all top rate. The work is quality. I would call them again if needed in a heartbeat.

Andy D.

It's interesting that the response omits the part of my email about the technician leaving the job site to go poop, and the fact that we had to rip out the caulking that the plumber put on and put it back on ourselves because the appearance was piss poor. There's not a dishonest word in my review or complaint to the BBB. So add false accusations of dishonesty to my complaints.

Here's the part of my email to Jared that evidently doesn't fit in the character limit:

In this case, the majority of the appointment time the apprentice was not even on site. Between his two small errands, he jumped in the truck and drove off. When I casually asked Ron where he had gone, Ron responded that he needed to use the bathroom. When I commented we had a bathroom upstairs, Ron responded, ""he needed to go number two."" It seems like I got charged for the time that your apprentice spent driving back and forth to some public restroom and the time he spent pooping. I imagine the travel time and mileage I got charged probably covered the extra distance traveled by the truck for this purpose. Calculating how to account for the extra mileage on the truck no doubt added to the time spent on post-appointment paperwork.

Additionally, the time and material spent on caulking the sink (and sending the apprentice out to the truck to retrieve the caulk gun and caulk) was wasted. The job was done in such butt ugly fashion that we have ripped out that caulk and will be replacing it.

While I admire the commitment you demonstrate by putting a considerable amount of time in responding to my concerns, my concerns are only very partially alleviated. Please let me know whether there is anything more you can do to satisfy us.