Einstein Pros Plumbing Heating Cooling

Cheryl C.

I was quoted no more than $500. To reinstall my faucet, disposal and hot water tap! Ok sounds good but once the guy came to do the job he spent an hour writing up the price of the job, well I've already been quoted $500 to do this job and he said oh no it's going to be over $1300 to do this job! I'm like are you kidding me? Not acceptable so the guy called the owner got the price down to $500. Because that's is what I was quoted, and so I had the go forward with the job. Just 3 fixtures to do! Then the next we saw that the disposal wasn't hooked up right and there was an old broken pipe which were both leaking! Which my husband had to go to get new parts! Very disappointed with they way they bid out the job and find out differently later and how they charge for parts extremely expensive that you can buy at Home Depot for pennies! I will NEVER recommend them . I strongly advise to get your verbal quotes in writing!

Diane C.

Jan 26 - Had an appointment to get a new water heater installed. They canceled saying someone was sick. Jan 28 - Had an appointment again. They called saying that they got the wrong water heater sent to them. So, what they said before was a lie. They didn't even have it in yet. Jan 26 was strike 1. Jan 28 was strike 2. They finally came Feb 8 but pushed the time back. 2 men showed up at 2:46pm to do the job. They took out the old water heater and then moved the gas line so they could install the new one. It took 2 1/2 hrs. Jake & Denny had a difficult job but did it. The area around the water heater was left messy and there was also a mess of white leading out of the garage. We had to give them a credit card before anything was done so they could order the water heater. We were charged for the full price before anything was done and that credit card was paid in full the day before they did the work. We were asked for payment after the water heater was installed! Luckily, my husband had just come home from work and told them that he paid in full! Jake said the office was closed so he'd have to check that the next morning! Not sure if we'd use them again or not. We didn't feel like appreciated customers. Total: $2000

Jenny E.

Do not use this company, especially for HVAC. They installed two Hvac systems in our home and both were done wrong and ended up causing damage to the systems. They have cost us hundreds of dollars in repairs and the owner won't respond to my phone calls or take responsibility. They wired one system wrong causing the dampers to fail. When I called them back after we discovered the problem they claimed other HVAC companies were just trying to badmouth them. I literally watched the technician remove the wires that were in the wrong place as he described to me what had happened. The reason other companies had to come fix Einstein's mistakes is because when I call Einstein their HVAC guy is ""out of the office for 6 weeks"" and they refer me to someone else. This has happened more than once. Very disappointed with this company and the owner who doesn't care about making things right.

Aaron S.

To say that I am irritated is an understatement. We have had Einstein come out to our house for several different reasons, working with an HVAC system that is only a couple of years old. I've always felt that I was being ""sold to"" rather than ""repaired."" But, based on high reviews, I went with their technicians recommendations. Fast forward 2 years, and we are out several thousands of dollars and haven't had consistent heat for weeks. I'm having to replace the whole unit and scrap the junk I already paid for. I am furious and would never use this group again. I wish there had been some honesty upfront, or even an, ""I don't know the best way to fix the problem"" rather than trying to sell me bandaid fixes that didn't really work anyway. I'd like my money back, but that won't happen!

Mike W.

Our tile contractor arrange for them to reconnect our dishwasher and gas range. Told our contractor they would be there at 1:00. Showed up at 3:15. His task was to reconnect the gas line on the range and the waterline and drain line on a dishwasher. Took well under an hour. He Was unable to completely re-install the range because he didn't have a correct clamp for the blower. Their hourly rate was quoted at $165 an hour and we were charged $375 with no contractor discount offered. When I called and talk to a lady who answered the phone she was very defensive and then proceeded to tell me I was lucky that they didn't charge me more. I asked if their hourly rate was $165 an hour, why they charge $375 for less than an hours work. She tried to tell me that the $165 was just for his labor and the rest was for his expertise training and certification. I said are you telling me that's not included in your hourly rate? Our tile contractor had to come back the next day to finish installing our gas range. I definitely would not recommend Einstein pro to anyone. If you do use them, make sure you get a written quote first.

Jen M.

We have used Einstein Plumbing in 2 different occasions. Both times the technician was friendly, knowledgeable, on time and saved us money! We will use them for any future plumbing needs! They even got us in a day ahead of schedule this time, with a text showing a photo of our technician and a tracking ap so we could see how far out he was, if we chose to look, which we did not. Best experiences ever

John S.

Had Einstein do a inspection of a house I wanted to buy. Their plumber said there was one leak under the house. Said $600 to fix and the issue was done. I was out of state so I agreed. Paid $600. When I moved in I discovered the complete plumbing system under the house was blown out due to freezing. One leak? Hundreds of leaks. Cost me $6500 to re plumb with an competent plumber. Ask any plumber about Einstein and they will simply smile and shake their head.

SAli H.

We always have a great experience with Einstein and today was no different! Kenny did a great job replacing our expansion tank on our water heater. He was fast, clean and professional.

David C.

Aptly named in that they only understand the theory of plumbing. After failing inspection they would not come back and correct the work for the amount I had paid them. I was given another quote for 4 time the original price and once this attempt was completed SHOULD pass inspection. Attorney. Demand letter. Got my money back.

Michael M.

Our plumber Thomas showed up 15 minutes early which is always awesome. I have a water heater that is only 2 years old, but had an element that already went out. I had diagnosed the issue myself and Thomas confirmed it was in fact that lower element that was bad. I called ahead of the appointment to give Einstein all the information about my water heater, just to be sure they would have the parts needed for the repair. Thomas had the parts necessary and our water heater was up and running in about 1 hour from the time he arrived. It took longer to drain the water heater than it did to diagnose and replace the elements. I would drain the water heater myself if I had to do this again.

The worst part of this entire experience was the horrible tiered pricing system they use. They do not break it down by labor and parts.. They wanted to charge me almost $400 on the initial quote for a job that included: about 5 minutes of diagnosis, 20 minutes to drain water heater, and 10 minutes to unscrew two elements and screw back in the two new elements. About 35 minutes of actual ""work"" time, plus approximately 15 minutes additional that was discussion between myself and Thomas regarding pricing and diagnosis.

I told Thomas I appreciate his time, but there is no way I'm paying almost $400 for that repair. I could almost get a new water heater for that price. He said he understood and would make a phone call. When Thomas returned he advised me that they could do the job for $257 which is called the ""quick fix"" plus the $35 trip fee for a total of $282. I had a $25 coupon for first service so the total would be $257.

I'm glad I said ""NO"" to the first quote.

Because my water heater was under limited warranty by Rheem, I am able to submit a warranty reimbursement for parts only. Since Einstein doesn't normally break down there pricing like that, I had to request that Thomas please provide something that would indicate the price of the parts so I could submit for reimbursement. Thomas was able to accommodate my request. Turns out the parts cost $44.64. So the labor was $212.36 of total cost, which doesn't include the $35 trip fee. One can safely assume that they are charging over $200 an hour for repairs. The national average for a plumber per hour is between $45 to $150 according to homeadvisor.com.

I almost gave this review 3 stars because of the horrible pricing and initial quote, but Thomas was so professional and efficient, I gave it 4 stars. This type of pricing structure is designed to favor the business owner ONLY and not the consumer. It hides the labor cost, which I believe most would be shocked to see. As an informed consumer, I like to see the FULL picture of what I'm paying for. Only because I needed the parts price for reimbursement and would not be able to move forward with the service without it, did they provide anything close to a breakdown.

In the end, it appears Einstein is on the very high end of plumber costs, but does perform quality work with very professional plumbers. I'm not sure I would use Einstein again, unless they change this horrible pricing structure. If I do use Einstein again, it will be because of Thomas and his service and I would be sure to request that he perform the work.

This review is meant to inform others ahead time and to hopefully let Einstein know that this pricing is not a great idea in my opinion. Don't be afraid to show folks what exactly they are paying for. I think most will really appreciate the full breakdown.