Einstein Pros Plumbing Heating Cooling

Mike H.

No call no show on scheduled appointment. I called Einstein about it (got voice mail) and wrote two e mails. No response. One of the items involved warranty work on a tankless water heater.

Kathy C.

If I could leave 0 stars I would! This company DOES NOT stand behind their work, nor do they employ ""brainiac"" plumbers, contrary to their name. We had work done last fall and it all needs to be repaired again, and more!! They basically called us liars and told us there was nothing they could do to help. We followed the EXPLICIT direction that the plumber gave us and this was the end result... said plumber is no longer employed at this company, imagine that. We were told they couldn't believe he'd told us what he did and it was our word against his... way to treat your customers!! I would NEVER use this outfit for any reason unless you like shelling out money for nothing, over and over again.

Matthew W.

Total rip off and didn't provide me an estimate in advance but lead me to believe it would be roughly $250-$275 to install a new toilet that I already had. I was charged over $550 for a 1hr install. I refused to pay that and when I complained they knocked the price down to $340. This was literally a single hour of work for them. I am furious. Do yourself and your family a favor and take you money elsewhere this is not a good company to support.

John D.

We had this business install our tankless water heater with 5 year warranty on parts. When it began to malfunction 18 months later we called them for service and warranty coverage. They said they had to order parts and would contact the manufacturer about the warranty coverage. They subsequently came to install the parts and billed us almost $400. When I inquired about the warranty coverage they said I'd have to submit the bill to the manufacturer directly. When I attempted to do so the manufacturer explained that coverage requires that the repair people go through a prescribed diagnostic process with involvement of the manufacturer. Since this was not done, the warranty could not be honored. I called Einstein Pros and was offered an apology that their repairman had misled me. Beware!

Brion G.

They are certainly responsive and willing to help, unfortunately the cost and lack of detail around what they were charging me for was unacceptable. No idea on labor rate, or actual materials used and not interested in providing on the invoice. I feel a little like we were exploited as we needed help in a high demand season. Not great. Not sure it's better anywhere else.

Carlye S.

Horrible. If I could give them less than one star I would. They were contracted by our home warranty company to come service an appliance. Set up a window, called at the end of window and said the plumber ""was held up at another job."" We were the earliest window. Rescheduled. An hour in, I called the company to see why we hadn't heard anything. Called many times, no answer. Left a message. 15 minutes before end of window, got a call asking if he could come at 7. No. ""well it's just a really long way for me to drive."" Called our home warranty company and got a different company. I would NEVER use this company. Horrible customer service.

Aurie S.

I called Einstein to get a bid. Sean came an hour early when I wasn't ready for him, told me the price and wanted to schedule right away. I told him I wanted to see a written bid first. The office called and said they wanted to do the job the next day--for some reason, I agreed. They again came two hours early before I was ready for them. Some of the work we agreed upon was not done, other work was done without my knowledge or authorization. Sean wrote up the bid standing at my kitchen sink after the job was finished.
The work seems satisfactory, but I need to call someone else to do the work they promised but did not do. I will not hire them again. If you consider using this company, GET A WRITTEN BID FIRST.

John S.

Our heating and cooling system in our home was on its last legs so we called around and decided to have Einstein Pros handle the installation of new equipment. The quote was done quickly and professionally. Although it took time for the equipment to be delivered (supply chain issues, not Einstein's fault), the installation was done promptly once it was available. I was particularly impressed with their customer service to address a couple of issues we had with the old system and the gas fireplace while waiting for the new equipment to arrive. Einstein had people over a few times to address these small issues and didn't charge us for the service call. All in all, top-notch work. We will work with them in the future.

Jack B.

Dumb-stein - We have been loyal to Einstein plumbing for four years and have had them out many times. I shrugged off when circulating hot water correctly took about five trips and multiple contractors and when we noticed an infrequent banging noise from our water heater, we asked them to take a look. Upon inspection and recreating the noise, they said it was sediment at the bottom of the tank and it needed to be cleaned. After it was cleaned, we did not have hot water and it took them over 24 hours to come fix their silly mistake and the banging noise persisted. After $400 spent, I had the same problem and was told that my water heater was warped and should be replaced soon because it is ready to fail. We decided to get another opinion and found a water valve was opening and shutting based upon pressure and gravity. The problem was fixed with a spring valve replacement that cost $69 total. Dumbstein cannot be true unfortunately, we have worked with too many of them. They are very nice people but unfortunately not good plumbers.

Ryan P.

I had Tony out for an examination of a potential leak from my shower drain. He did locate a small leave due to the old design of the shower or altered drain spout. He reccomend a full remodeling to properly fix the problem. I spent 4 weeks with a home warranty company fighting them to cover the repair. Tony did not have to be so helpful but through the whole 4 weeks we communicated very well and did everything possible to get the horrible home warranty to cover the repairs. Unfortunately just like all home warranty companies they refused. I ended up having to file a home insurance claim and boom things got rolling and within a couple weeks he got paid and did the full replacement of my shower. The awesome home decorator that he is picked out an awesome looking shower that is so more functional. I am very happy and so reccomend Einstein pros for plumbing. The office people are friendly and very responsive to your needs as well. Tony is a very hard worker and very good at his trade. Thank you for the hard work and being there for my needs when I know other companies would have not been so helpful.