EH Whitson

Steven G.

My gas water heater bottom fell out and flooded my garage. I called E H WHITSON and within two hours they came to my house and replaced my water heater with a new one. Excellent service, excellent installation and would highly recommend this company. First class operation. Prices are quite reasonable and I am very happy. Steven Goldsmith

Jay P.

EH WHITSON is a company that goes above and beyond at every call. when making an apt for a checkup on my system they quickly sent a tech to diag the problem. The tech explained while he could make some sort of repair, the unit was nearing the end of its useable life and would soon need a replacement. Being in south Florida, AC is essential, and unfortunately the ac units have a short life span due to ocean salt air corrosion which is what it is. I priced out several different companies for a new unit against the quote they gave for a new ac unit and EH WHITSON was very competitively priced. Decided I will be going with them. I spoke with them and about some of the mixed reviews I read on here and they explained that residential customers are very hard to please, compared to a lot of their big commercial customers who are easy to work with and understand when minor hiccups happen. Out of the 6 AC companies I called, and 2 I actually talked to, EH Whitson was the quickest to respond and actually get a good tech out to me. A company that actually returns your calls?!?! Who would have thought! Take the other reviews lighlty, the experience with them was very much worth it!

Hector D.

I needed a job in my bathroom. Whitson was supposed to come """"tomorrow 1-4 pm"""". I would get a call half-hour earlier. They did NOT show up, nor call at all, making me waste most of the day. (I recall I had a similar incident with them a few years ago, but now that I was a regular plumbing/electricity/AC customer I would have thought they would behave more responsibly.)

Lauren O.

DO NOT use this company for your commercial freezer needs unless you want to have another company come out and fix what they did! They sent out a """"service man"""" if that's what you want to call him who had no clue what he was doing. The owner of the company told me it'd be $105/hr plus the price of the part. Also told me the job SHOULD take under an hour, hour & half max. It took the guy 3 hours to figure out he had no clue how to fix it! This company is a joke & I hope they get what's coming to them...KARMA!

Andrea H.

Had another a/c company come out for my annual maintenance check and the guy could not believe the huge hole left above the unit intake in the closet that should have been sealed up to prevent the warm air and dirt from going into the air system. I contacted whitson before the 1 year coverage ended and they blew me off and lied to me about calling me back, they had no intention. Both of their Techs checked the system and said nothing so I doubt they are well trained. DO NOT DO BUSINESS WITH THEM.

Athanacy S.

I'm writing this review on behalf of my mother who doesn't use Facebook. She has been a customer of Whitson for many many years and never had complaints. Six months ago she had a new compressor put in and was charged a fortune, I called around and there were cheaper places but she wanted to go with the company she trusted. After Irma, her house had no power for a week. When it came on, the AC turned on and it blew warm air, and the outside piece was not coming on. She called Whitson to come out yesterday, and when she told the man that the outside piece was not turning on, he spent almost 2 hours inside looking at the inside piece. Nothing wrong(which she already knew). Then he went outside and proceeded to tell her the compressor needed to be replaced. The same one she paid a fortune for 6 months ago. When she told him that HE WAS THE ONE WHO PUT IT IN, he said nothing, and when he gave her the bill she said no way, she will talk to manager. This morning the manager informed her that the work was guaranteed for 90 days only, she was responsible for the whole payment, but they could do it tomorrow. She hung up on him, understandably. After all these years, they treat a valued customer that way. I called a friend of mine who is in the AC business, he went out an hour ago and looked at it for 30 seconds. He said the compressor was fine. Needed to release some pressure from the outside unit, which he did, and my mom has had cold AC the past hour. Didn't charge her a penny. Seems to me that Whitson has changed over the years and is now out for a buck any way they can, even to a senior citizen living on a very fixed budget. Shame on you. Nobody in our family or our friends will be calling you again. Crooks!!!

Jaime W.

This is the second person EH whitson has sent to do the job and I am beyond shocked about how this company is in business. I will be reporting them to the BBB. The technician they sent out today arrived extremely intoxicated and smelled strongly of alcohol. I didnt realize until he was in my apt and I felt extremely unsafe being along with him. I told him maintenance was coming to bring him a ladder and he sat down on his bucket he brought and completely passed out in my apartment. The guy was wasted. I reported to my property manager that the guy was drunk and he apparently called EH whitson in the meantime and they apparently called him and asked him to pick up his stuff and leave my apartment. THANK G-d for that as I felt extremely uneasy being alone with this now passed out drunk, who was supposed to be from a reputable company. Finally my property manager arrived and had a new tech from this same company and when I told him what happened, he said I am not the first person to make this complaint and the company was AWARE he had an alcohol problem. WHAT??? How do they keep someone like this employed, driving a company vehicle and showing up to people homes while being an alcoholic. He said, """"Well I think the owner John just feels bad for him, they know he has an issue."""" I am sorry but this is unacceptable. He could have killed someone on the road, he could have hurt me, or caused damage to my appliance or in the building, this is a huge liability and will be taken up with the BBB and I expect a call from the owner to apologize and confirming this guy is no longer employed by your company. The first guy they sent out- Lennie, showed up, did nothing and then wrote an invoice for $97 and I told him I was told it would be around $59. He said """"it would be $59 if I need regular maintenance and you need much more than that"""" and I said well you didn't even run maintenance on the machine, you checked a valve. And he then called his company and I got the fee reduced to $62. He also complained to me, and also to my lobby attendant that he had to pay $2 for valet. He raised his voice saying this is the first time as a contractor he had to pay for valet and he was taking that out on me. It's really unprofessional that he tried to take advantage of the situation like that and still the problem is not solved. NEVER USE THIS TERRIBLE COMPANY... BEWARE!

Greg G.

We have used these folks for years and they were usually very good. But something has changed. They could not handle basic air conditioning repairs and they quoted one price for a gas repair and did not advise that the price was going up. When they asked to be paid which we did it was two and half times more expensive. Be very careful with these folks.

Michael M.

Came home Thursday afternoon, A/C unit was a solid block of ice. Called and left a message after hours to set up an appointment and sure enough, received a phone call by the friendly and professional staff by 7 am the next day asking if 8:30 am would work for me! Sean showed up, and within a short amount of time was able to determine the issue, replacement cost, and labor. It was agreeable, and I paid by cc and left the job to him. Now, here is where my 5 star rating, and review, is justified. You see, I've known John the owner for a number of years, and although the opportunity to use his company hadn't been there since I've known him, I cold called the business to repair the unit. Upon returning, I discovered the job had turned out to need two technicians and involved quite a bit of more labor than anticipated-definitely more than the estimate I was given. Was a pleasant surprise to be told, """"nope, we quoted you a price and that's what the price is. We stand by it."""" Sean, the second tech Mike, stayed on the job until the job was done and done right. Also met the Supervisor (sorry, the name escaped me) who stopped by to check on the now complicated job. Wonderful professionalism. I looked over the unit after they departed and I was impressed with the care they took and work product they produced. Overall, very pleased with the company. John, your employees are a reflection of your business, and they are representing your brand well.

John N.

I made an appointment with them to change my water heater. Supposed to be at noon. Called them at 1:00 and they said they were running behind but would call before they came out. Unannounced some salesman showed up at 4:15 at my house without calling. No customer service skills here. I asked him to leave as I already called another contractor. Read the reviews on these guys before they stick it to you.