Efficient AC, Electric & Plumbing

Joe G.

I contacted EAC&E in the dead of night via email and got a phone call first thing in the morning. Tony was my tech and was out within a day or two to service my geothermal HVAC unit. He accurately diagnosed the problem, and had me up and running in no time. Excellent customer service, quality work, fair prices. And for what it's worth--I just got a good vibe. I would recommend highly.

Pat W.

I contacted Efficient at a time when my unit was malfunctioning--not completely down, but cycling on and off continuously. They were quick in response and worked hard to get it up and running but the next day I had the same problem again. I called them and they came out and got it fixed this time at no charge and with a free review of my entire system thrown in for free. I signed a maintenance contract with them and they show up like clockwork to do my free preventative maintenance in the fall and early summer. I like their 'can-do' attitude, their professionalism and their dedication to doing a good job. Another plus is that my unit is situated in a difficult place to access but this does not slow them down. I appreciate their efforts. I have no hesitation in giving them five stars and a high five.

Mitch M.

These guys are awesome. Had one of my units out. Jeff promptly responded, made a temporary repair, and diagnosed a leaking coil. I got 2 other estimates and Efficient was reasonable and they made an effective repair.
This by itself would not earn five stars. Saturday evening on Labor Day weekend the other AC is out and it's 100 degrees! I call their number and Tony promptly responds. He explains emergency service is $15 more per hour. Ok, that's pretty reasonable. He is at my house 30 min later, replaces bad capacitor and I'm up and running literally 90 min after I called. Labor Day weekend. Extra $15. Five Stars.

Amanda H.

Efficient was the first (after MANY phone calls) to quickly respond to us and keep us posted about when they'd be at our house. We purchased 2 hours of service to determine some outlet problems, but he finished quickly (even having to move heavy book cases that had been bolted to the wall) and credited us for the extra time. We are very happy with the service!

Lisa G.

I am shopping for a new H/VAC system, which reminded me to write this review about the work they did for me several months back. I will not be using Efficient for any future work on my H/VAC and here's why: Back in August, my A/C was working and not working (i.e,, coming on sometimes, but not always). I called Efficient and they sent a nice tech out to diagnose the problem. He diagnosed it as a low performing capacitor. Replaced it at a cost of $260. The unit cut on after he replaced it so I figured he knew what he was talking about. Later in the day though, the same problem occurred. I called Efficient and they sent the tech out next morning. This time he told me it was the motor. Cost: 600+!!! Well, it's August, I'm boiling, I stupidly fell for it. The unit worked okay for about a week and then the same problem presented again! Same exact problem - sometimes cutting on; sometimes not. I started doing some research online and everything I looked at suggested the problem might be the relay switch. But who was I to tell that to a professional? LOL Efficient sent out a tech who diagnosed.....what else but a broken relay switch. He replaced that and to Efficient's credit, at no charge. (Had they charged me for it, they would have received a one star review). So turns out the relay switch was the problem and the A/C worked fine from that point on. However, I ended up spending way more than I should have (i.e., almost $1000). The relay switch, if it had been properly diagnosed in the first place, would have cost much less. That's why we call professionals --- to properly diagnose and fix a problem, not to just keep replacing things until something works.

Austin L.

These guys get my business every single time. From great estimates from Darwin, to helpful and prompt phone support person Michelle, to excellent service manager Dustin, this is a professional bunch that gets the job done on time, on budget and with a great warranty.
Overall, they have done 2 Mini split installs for me, electrical work and have us under maint contract just for the convenience. While they do a lot of large commercial work, they treat residential customers with respect while providing some of the best pricing thanks to economies of scale.

Francis T.

Did several electrical jobs around our new home. Super friendly, great work. Definitely recommend and would use again.

Michelle N.

Super happy with all they have done for my family. I had another HVAC company come out to look at my system and they told me I needed a new blower and a new control panel. No service fee for the evaluation, but extremely over quoted replacement parts and labor. Spoke with Michelle at Efficient A/C & Electric and she was extremely helpful, worked with me to get a technician out for an evaluation the same day. The technician confirmed that I did NOT need a new blower and talked with us about a resolution that was best for us, rather than what makes his company the most money. Very impressed and will always use Efficient A/C & Electric in the future!

Ash R.

I recently used 911 Electric to un install two chandeliers in my boss' home. He has already moved and I am on a very short time frame to get everything out of the house. 911 was great to schedule me quickly, arrived on time and Jason & Jeff were both very professional! They charged exactly what was quoted and left the home without any evidence they had ever been there. I definitely recommend 911 Electric if you need an electrician in the Austin area!!

Ari B.

Efficient Air was my fourth estimate for a new A/C/Heating system, and Darwin really nailed it. He's a fun, patient, highly intelligent, super helpful guy, who has a passion for designing air conditioning systems. By the end of his pitch, I could see how amateurish and untrustworthy the other sales reps/companies that had given me their estimates were. He really seems to care about your satisfaction from beginning to end. He'd always pick up or get back to me soon with any phone calls, and ended one call saying he would be right over with an expert to do an inspection of my air ducts and address a last-minute concern I had. In the end, to allay my concern over mold in the air ducts, he said he'd install some new flex air ducts for what another a/c company said was at cost of material or below cost (when I was having mold removed from house, contractor brought in a/c guy to give estimate on flex ducts). I needed to have mold removed from my A/C closet, and Darwin even agreed to disassemble and take away my old A/C and then come back to install the new one right after the mold remediation was completed, and before I signed a formal agreement.

And Tony and another man whose name escapes me took away my old A/C and installed the new A/C and were both outstanding as well. Tony was very patient answering all my questions and left me feeling very confident they did a top-notch installation (inspector just came today and when I was in another room, I heard him say under his breath, "Very nice job."). I went with a higher-end system than I received any other estimates for, but the pricing on the other mid-range system Darwin gave me was the same as other estimates I got on lower-quality brands. Dustin was another employee I interacted with regarding paperwork and duct work, and another consummate professional.

I'm new to Austin and a first-time homebuyer who has had a lot of work done on my house, and I've quickly learned how difficult it is to find service providers you can trust. Whoever owns this company knows how to hire, keep his employees happy/engaged, and the importance of a good client experience from end to end.

I noticed there are five other reviews that are not showing per yelp... weird. Yelp, these guys ARE that good.