Efficient AC, Electric & Plumbing

Mike L.

This review is solely based on my experience with their Semi-Annual Service Agreement and not the repairs originally performed.

Per my review below (April 19), I was so pleased with the repair services that were provided, I decided to purchase Efficient's Semi-Annual Service Agreement. As the repair was done on Friday, the repair person said I could expect a call on Monday (April 22) to schedule the first inspection.

When I had not heard from Efficient by May 6, I used the e-mail feature on the Efficient website where it promises "Let us contact you!". I provided both the invoice no. and work order no. for reference. When I had not been contacted, I repeated the same process on May 8.

When I still had not been contacted by almost noon the next day (Thurs, May 9), I used the Angie's List "Message Business" feature to again request Efficient contact me and provided the same reference information.

Additionally on May 9, I e-mailed the person who did the repairs to let him know I was still waiting to be contacted by Efficient and asked if he could get someone to contact me to schedule the inspection service. He responded in a very timely manner and let me know that he had forwarded my message to their "lead dispatcher". He had also suggested that I call the office directly and gave me the names of two people to speak with.

As of today May 14, I have not been contacted to schedule this service. This service is supposed to include both a spring and fall servicing. Yes, after four failed attempts, I could now call their office to schedule the appointment directly, but for a recurring service, shouldn't they be contacting me? Also, am I going to have to put the fall inspection on my calendar and go through this same process again to schedule that service.

Their repair person inspired such confidence, but everything since then has made me regret my decision. Best case scenario, Efficient will refund the money I spent on the service agreement.

Allison v.

I worked with a different AC company previously but I still had an issue with our indoor unit freezing and then leaking water. I wanted a second opinion about our leaking issue and I found Efficient recommended on my neighborhood's FB page.

Ernie was thorough and professional in his assessment of our issue. Our previous AC technician didn't seem as knowledgeable in comparison to Ernie. After checking our system thoroughly, Ernie correctly diagnosed the problem and our unit finally stopped leaking. In addition, the pricing was very reasonable. Highly recommended.

Andrea O.

Called these guys out when my a/c was blowing warm air. Dan came out, diagnosed multiple leaks (which I'd suspected) and recommended a new system (which I expected), loaded me up with enough coolant to get through at least a couple of weeks while I set an appointment to have a load evaluation and quote done with Darwin.

I'd already gotten a quote for a new system from another company, but Darwin came out and not only gave me a better price for the same system, but was willing to work with me on adding some returns to some especially warm rooms. The following Monday (less than week later) we had the crew out to install a brand new full house system including three added returns, enlarging existing returns already in place, new duct work and even a new drip line installed at the under-eave drip line. They got it all done in one business day AND came in a couple of hundred dollars UNDER their quote. They actually left the hall and stairs neater than they found it, and were as unobtrusive as possible. I'm highly impressed and will be (already have been) telling everyone I know about Efficient.

Ryan W.

Technician was fine.

Their pricing comes out of a book. I got a quote to bring two furnaces up to code by replacing a 3 foot long gas flex line going into the furnace with a small section of iron pipe, with a sediment trap. The quote was nearly $700, and their trip charge is $99. A competitor quoted me $250. Pricing is outrageous.

Colleen H.

Best AC company in Austin. Their employees beginning with the receptionist are the kindest folks! I have worked with Darwin twice and he is very knowledgeable, patient, kind and extremely helpful! I highly recommend Efficient AC to everyone!

Bryan F.

I had a leak coming through my ceiling. Shutoff valve was corroded and I could not turn off the water. My wife called Efficient AC , Dallas and Eddie were here in 20 minutes... They turned my water off and identified where the leak was coming from. Top notch response, they could have not been nicer and more professional!

Sheri C.

I will continue to use Efficient. Robert, one of their senior techs, just left my house and was really so helpful. He was on time, very knowledgable, very friendly, gave me tips on how to work my Carrier system, offered clear instructions on changing out filters, and liked big dogs (which makes service appointments less stressful). Chyna, who set up the appointment, was patient with trying to communicate with me as I was nuts at work, and was able to book Robert to come out the next business day. Thank you Efficient!

Wayne B.

I definitely recommend Efficient to everyone and would use them again. They were not only reasonably priced but also fast, friendly, professional, and gave me great advice in how to do my own preventative maintenance. They also improved the water pressure in my kitchen sink when they replaced the faucet. And when there was a problem in diagnosing and fixing the AC problem, they came back at no charge in finally fixing the problem. It was a great experience!

Hal D.

These guys are excellent. I've used many of the big names in town over the years across several properties, and Efficient stood out to me in terms of their promptness, courtesy, and professionalism.

I called them in the early afternoon for an unidentified (to me) leak coming from the ceiling that was obviously in the area of my attic unit. They were at my place within a few hours of my phone call, took care of the necessary work quickly, cleanly, and with a great attitude. Communication was excellent along the way.

I highly recommend these guys!

Nikki H.

Quick and efficient service, and didn't have to book to far in advance to get a summer AC appointment. The office staff was very good to get me set up with an AC tech and electrician to come at relatively the same time. One of the techs did get lost and was a bit late, but was in contact with me and the service was quick once they got here. Both techs were very friendly.