Edwin Stipe

Trevor P.

Edited 6/21/18 - Debbie worked late into the evening to try to find a solution to my issue. She reached out to me with another plumber that may be able to do the work much sooner. In the end, she was able to convince me to work out a plan with Edwin Stipe. I've changed my rating from 1 star to 3 stars and will update it accordingly after the work is performed.

6/20/18 - 1 Star - Called me the day before coming to perform major work to confirm my appointment. Called me about an hour later to cancel because, in so many words, had no idea that I was on the schedule. The earliest date they could reschedule was two weeks away. It's not even worth getting into how much this impacts me, except that it does and it's a huge issue.

Unacceptable.

Sheila S.

About two months ago. I got a phone call from a woman at Edwin Stype asking if I would like to have my central air conditioning unit checked and cleaned before the season. They were running a special for $59. My system ran perfectly fine the entire summer before, but I thought this was a good deal to get the system checked to make sure there were no problems. So the appointment was made and the technician came on April 24th to check the system. Because it has been so cold and rainy, we did not turn our system on until last night. Today, there is water dripping from the plaster ceiling in my bedroom (the system is in the attic right above it), and there are water bubbles in the paint of my wall below where the crack and dripping water is. I called them to find out about having someone come and see what's wrong and they tell me it will be $200 for them to come out and then additional cost to fix the problem. They were the last people to touch the system before we used it and I told them I don't understand why I would have to pay that charge if they serviced it. At this point, it sounds extremely suspect that they called me for this appointment, they were the last ones to do anything with it before it was used, but they are not going to stand by their inspection and charge me over $200 for a system that worked perfectly fine before they touched it. Now I have a crack and water coming into my bedroom, ruined paint on the walls with wet plaster behind it, and a system that will obviously be serviced elsewhere. Also, cost me less than what E.S. was going to charge me JUST for the technition to show up.

UPDATE: Another company came out to find out what was wrong with my system. The water trap in the attic part of the system was bone dry. Should have been caught by the maintenance check up and wasn't. The outdoor part of the system had the could completely clogged with dirt and debris. Again, should have been checked and cleaned up with the maintenance check up and wasn't.

UPDATE: Edwin Stipe has stood by their work and made this situation right. After this incident, another technician came to the house, took pictures of the damage and reviewed the entire system. He agreed that the problem was somehow overlooked during inspection and made a report at the following staff meeting. It was determined that they would have someone repair the ceiling and walls from the water damage and reimburse me the money I put out to have the issue fixed then the first technician did not respond to my call and did not give us the full information regarding the company policy on payments and the source of the issue. This may have taken this entire situation in a much better direction. I am happy with how Edwin Stipe has handled this situation but wish it never had to come to this.

Sylvain L.

Edwin Stipe was quick to respond to a call for a leak in the ceiling. However they charged $1200 for replacing a T section of PVC piping (2 hour work) which sounds way too much for the work involved in retrospective. I feel dumb I did not take the time to gather other estimates at the time and fell into the trap of 'we can fix the problem right now'. The quality of the work was surely there, but I still feel that Edwin Stipe took advantage of the situation and charged me way more than what other plumbers would have charged for the same job. Learnt my lesson the hard way, and will certainly not call them again in the future....

Salvatore C.

Made appointment for an estimate. Did not show up, no phone call. Called to inquire about appointment and left message. No return call.

Louis B.

As an update, they actually did get back to me regarding the price, which I do appreciate. Still very high in my opinion and would not recommend for plumbing unless you receive a quote before they come out, as, unlike most places, they don't roll that fee into the job, it is on top of it so every quote is +$79. Nice folks though.

Bill T.

Really appreciate having such a responsive, reasonably-priced plumber in the neighborhood. I've had Edwin Stipe out twice in the past six months or so for different problems. You know the wrenching feeling you get in the pit of your stomach when you get when you need to call a contractor but have no idea or frame of reference on what to expect for pricing? Well, Edwin Stipe put my mind at ease.

First, they were able to come out the same day, which seems to be more of a rarity these days. Second, they were clear on the phone that there would be a $79 service charge for coming out. This is understandable, so that they aren't having their plumbers diagnosing problems all day only to have customers say, ""Nah...""

So I expected to pay the $79 plus whatever additional charges might be incurred for the work.

My problem turned out to be a very minor problem (minor for them...it would've taken a lot more brainpower for me to figure it out). In light of this, the plumber said he didn't want to charge me more than the $79.

That's the way to make a long-term customer!

Erin M.

I have now had Brian B. come out to my home for trouble shooting and also maintenance and install of plumbing. Every time he has been polite and professional. He always takes the time to explain what my options are. I have really been impressed with his helpful nature and will definitely continue to use him for any further plumbing or HVAC needs.

Steve P.

My family has used Edwin Stipe several times for AC repairs & plumbing problems. The work has always been done correctly & their employees have been professional. However, the last time we had them here, I paid over $300 to clear a clogged sewer pipe! I thought that was excessive & I called the office to tell them we were loyal customers & asked if they could do something about the charge. The woman I spoke to said to remind them the next time they come back & maybe they can do something for me! The next time I will call Gold Medal Plumbing, who will clear a clogged pipe for under $100!

William P.

On the afternoon of 31MAY16, Sebastian came out to inspect and clean our thirteen-year-old Lennox furnace. Sebastian is an extremely kind, patient, and mature young gentleman. However, do not let his boyish looks fool you - he is an absolute professional who knows his craft. After Sebastian scrutinized our furnace, he went over every aspect of his work, and offered recommendations for us to keep our furnace going another thirteen years.

I was extremely impressed by Sebastian's demeanor and knowledge. His customer service and technical skills are both exceptional.

We will definitely use Edwin Stipe Inc. in the future due to their professionalism, courtesy, honesty, and commitment to providing customers with quality work. Thanks to them, my wife and I know without a doubt that our heating concerns have been addressed and we will have nothing to worry about come winter.

Jonathan R.

I contacted Edwin Stipe to take a look at my HVAC unit because my house wasn't cooling. Although I filled out the online form on their website, I never heard from them. After a few days of waiting, I gave them a call and an appointment was scheduled.

The guy arrived promptly and asked me a few questions about the problem. Without even turning on the system (I shut the power off a few days earlier), he determined that the problem was the fan on the outdoor condenser unit. Without taking anything apart and even trying to fix things, he immediately determined that the fan motor needed to be replaced.

Here is where this company left a very bad taste in my mouth.

After about 15 minutes, he gets off the phone and tells me that the replacement motor is going to cost $800. That's right, $800. He says I can pay half now and the other half upon completion. I think about it for a few minutes and decide that I'll go ahead. I give him my card and while he's getting things ready, I look up the part number for the fan motor to see how much it costs.

The motor that Edwin Stipe was going to sell me for $800 sells brand new online for $165 with free shipping. I showed this to the repair guy and asked him how they can charge $800 for something that sells for $165 and he told me that he didn't set the prices..and that the company has to pay for the vehicle, gas, uniforms, etc..all this BS.

He said he'd call the office and see if they could lower the price..after about 5 minutes, he said they'd lower by $75 and also replace the capacitor, which according to him, sells for like $200. A quick search online revealed that HVAC capacitors sell for $20.

In the end, I politely declined and told him that I'd buy the motor myself and replace it myself. I still got charged $214 for the dispatch and diagnostic.

It's a shame that this company tried to swindle me by charging so much. I understand that businesses need to make a profit from the parts they purchase and resell, but $800 was a little out of control. I would have gladly paid something extra, but not $800 extra. Never.

In the end, I ended up taking the fan and motor apart and got it loose by jiggling it a little bit. If they had taken the time to actually try to repair the problem instead of just trying to sell me an overpriced replacement part, I would have written a different review.

Now because of this one negative experience, I will never even consider contacting this company for any work on my home. I also won't recommend them to my friends and family.