Edwin Stipe

Martha R.

The work done by Edwin Stipe is great but the pricing for small jobs is unreasonable. Replacement of the foam sleeve on the AC compressor line was $150 ($89 for coming to my home and then $60 for the $10 part and 5 minutes labor). Originally, the bill was $210 but I disputed the bill and negotiated it down. I am just writing this so folks are aware. In the end, I should have researched this more as a DIY project.

Shel R.

Have used Edwin Stipe for as long as I've lived in Easton. Their technicians are first class and seem to know what they are doing. About 7 + years ago, we purchased a new heating system from them which has malfunctioned since day 1. They came and tried everything to fix it but nothing really worked. We asked for a replacement and they kept telling us they could fix it. Well, here it is many years later and it is still turning off, for no good reason.
The last time it shut down for no good reason was a week ago, while we were on vacation, and upon returning home, the heater was not working. No problem, we just had to reset it. We were fortunate that the pipes did not freeze while we were away. We called Stipe, because we pay for their monthly contract, and in the past they asked that we let them know of any issues with the heater.
We have never been charged in the past for them to come and check it out, especially since they have never really been able to fix this lemon of a heater and keep it from shutting off whenever it feels like it. We know how to reset it and were able to get it working again.
This last week, they charged us a dispatch fee of $59 plus a minor diagnostic fee of $121 for less than an hour spent ""diagnosing the system"". I asked why the charges since we pay a monthly fee, they said that the monthly fee only covers the yearly cleaning.
As I said before, the technicians are good, however, we were never able to get Stipe to stand behind the heater they sold us which continues to shut down at least 2-3 times per winter season.
My recommendation is that you do not purchase a Peerless heater!

Elias C.

My rating is 0. This company has a trip fee of almost $100.00 and that is for them just to show up. I had a tech here for 15min and was charged another fee on top of the almost $100.00 for diagnostic. The price of any work should be discussed before they perform it. I will never use or recommend this company. Technician was nice but surprised and said the office should have told me about the fees.

Karen S.

Over the past 8 months we have had our Central AC, Furnace and new bathroom plumbing installed in our house by Edwin Stipe. I can't say enough positive remarks regarding the service we had from all of the staff we dealt with at Edwin Stipe from the day the first call was made, follow ups, sales, installation, office staff. When it was time for our third call regarding our furnace, we knew that we would immediately call Edwin Stipe. I knew that I could trust them and that they wouldn't force a repair that we weren't ready for. If the need arises in the future we know that we will call Edwin Stipe without hesitation. Thank you for your high standards.

Brian R.

Edwin Stipe cleaned my oil burner last year and treated me well. When they proactively called me to setup a new appointment, I thought it strange, but gladly agreed. They even called me the business day before to make absolutely sure that I would be at home and if the appointment was still a go. When the repairman hadn't showed up 1 and a half hours late, I decided to call and see if anything was the matter.
Not only did Edwin Stipe apparently stop servicing Oil Burners, the scheduling person also completely forgot to call me to cancel the appointment. I was upset because I had taken a vacation day from my job to be home for the furnace cleaning, only to be told : "" We don't do that anymore. Oops. I forgot to call you."". I was extremely annoyed that they had wanted my business so bad, but completely dropped the ball. I should send them a Bill for my hourly rate, times 8 hours just to prove a point.

By the Way, Edwin Stipe DOES NOT service OIL BURNERS anymore. don't find out the hard way. Very unprofessional way to treat people in my opinion.

Trevor P.

Edited 6/21/18 - Debbie worked late into the evening to try to find a solution to my issue. She reached out to me with another plumber that may be able to do the work much sooner. In the end, she was able to convince me to work out a plan with Edwin Stipe. I've changed my rating from 1 star to 3 stars and will update it accordingly after the work is performed.

6/20/18 - 1 Star - Called me the day before coming to perform major work to confirm my appointment. Called me about an hour later to cancel because, in so many words, had no idea that I was on the schedule. The earliest date they could reschedule was two weeks away. It's not even worth getting into how much this impacts me, except that it does and it's a huge issue.

Unacceptable.

Sheila S.

About two months ago. I got a phone call from a woman at Edwin Stype asking if I would like to have my central air conditioning unit checked and cleaned before the season. They were running a special for $59. My system ran perfectly fine the entire summer before, but I thought this was a good deal to get the system checked to make sure there were no problems. So the appointment was made and the technician came on April 24th to check the system. Because it has been so cold and rainy, we did not turn our system on until last night. Today, there is water dripping from the plaster ceiling in my bedroom (the system is in the attic right above it), and there are water bubbles in the paint of my wall below where the crack and dripping water is. I called them to find out about having someone come and see what's wrong and they tell me it will be $200 for them to come out and then additional cost to fix the problem. They were the last people to touch the system before we used it and I told them I don't understand why I would have to pay that charge if they serviced it. At this point, it sounds extremely suspect that they called me for this appointment, they were the last ones to do anything with it before it was used, but they are not going to stand by their inspection and charge me over $200 for a system that worked perfectly fine before they touched it. Now I have a crack and water coming into my bedroom, ruined paint on the walls with wet plaster behind it, and a system that will obviously be serviced elsewhere. Also, cost me less than what E.S. was going to charge me JUST for the technition to show up.

UPDATE: Another company came out to find out what was wrong with my system. The water trap in the attic part of the system was bone dry. Should have been caught by the maintenance check up and wasn't. The outdoor part of the system had the could completely clogged with dirt and debris. Again, should have been checked and cleaned up with the maintenance check up and wasn't.

UPDATE: Edwin Stipe has stood by their work and made this situation right. After this incident, another technician came to the house, took pictures of the damage and reviewed the entire system. He agreed that the problem was somehow overlooked during inspection and made a report at the following staff meeting. It was determined that they would have someone repair the ceiling and walls from the water damage and reimburse me the money I put out to have the issue fixed then the first technician did not respond to my call and did not give us the full information regarding the company policy on payments and the source of the issue. This may have taken this entire situation in a much better direction. I am happy with how Edwin Stipe has handled this situation but wish it never had to come to this.

Sylvain L.

Edwin Stipe was quick to respond to a call for a leak in the ceiling. However they charged $1200 for replacing a T section of PVC piping (2 hour work) which sounds way too much for the work involved in retrospective. I feel dumb I did not take the time to gather other estimates at the time and fell into the trap of 'we can fix the problem right now'. The quality of the work was surely there, but I still feel that Edwin Stipe took advantage of the situation and charged me way more than what other plumbers would have charged for the same job. Learnt my lesson the hard way, and will certainly not call them again in the future....

Salvatore C.

Made appointment for an estimate. Did not show up, no phone call. Called to inquire about appointment and left message. No return call.

Louis B.

As an update, they actually did get back to me regarding the price, which I do appreciate. Still very high in my opinion and would not recommend for plumbing unless you receive a quote before they come out, as, unlike most places, they don't roll that fee into the job, it is on top of it so every quote is +$79. Nice folks though.