Edwards Plumbing & Heating

Alisa O.

The first visit I had with them was very expensive for the the service, but they were quick to come out and friendly. I was a little concerned that the drain auger seemed to be much faster than one I had done a year before by another service, which kept problems in our pipes at bay for over 6 months.
Three weeks later, the speed of the service showed that the issue was not cared for for properly, and had just been pushed back. When I called the company, they set up a 6 six hour window for the next day, from 1 to 7pm, and said they would call an hour out. The customer service agent also noted that they would treat this as a recall, unless it was an unrelated issue.
Shortly after 6pm, I called the company, as I had not heard anything back, and the window was about to be over. The customer service agent said they were running behind, and apologized about this. Fifteen minutes later, the same agent called back to say the technician was on the way, but that recall services would not apply to drains, and we would be charged the same high fee to have this done again, and he had misspoken before. I ended this here, because the service fee was already much higher than calling other companies nearby.
Waste of money and time - rent an auger to do it yourself if you have the time, or call a different company that knows what they're doing and charges less.

Ran L.

I had a very poor experience. The technician who came out to assess a leaky ceiling failed to provide a written report of findings despite us asking, and this led to us making extra phone calls searching for this invoice, while being charged $154 for the initial estimate. The technician also failed to explore other causes for leak given a bathroom sits above the targeted area.

When the problem was identified as a vent stack/seal problem, I was left no note or indication a service was completed at my house. The next day, I get called for payment, yet no documentation of what was done, what was repaired, and no verbal confirmation. Once prompted to provide this, I was given a verbal over the phone, yet again, no documentation, which prompted further phone calls seeking this.

When it came time for payment, I had provided my information over the phone yet somehow was not charged - so this information went to someone and it's unclear what happened to it, if my CC was not charged. I then get a rude voicemail from Misty stating that I was purposely not paying a past due amount, despite doing everything right on my part, and experiencing incompetence on theirs. To add insult to injury, I had to seek out a documented invoice for $300 as well as documentation of what was done to fix my problem - this should've been provided automatically prior to requesting someone pay this amount.

Last but not least - my ceiling leaks despite this ""fix,"" which I think owes to the fact that they did a poor job evaluating the source problem (for a hefty $154 for estimate only).

Paul D.

Water heater installation. Smelled gas several days after installation. Called DTE who found gas leak at union of gas pipe to new water heater. DTE was critical of installers for not testing for gas leak at union of gas pipes. Could have lead to an explosion. Company did not respond to my call or note send to them.

Chris N.

Taking advantage of people who don't know pricing is the fastest way to get your business flushed down the toilet. See what In did there? Stop ripping people off for things like garbage disposals and maybe you'll get better ratings.

Paul B.

I had a corroded pipe above the kitchen sink trap. No biggie, something even I could have fixed had I not had to work. The dispatcher told me the fee was $60.00, plus the cost of the repair. Since a small length of PVC would do the job, I had thought that the repair would be no more than $100.00 at the most. Boy, was I wrong. When the plumber arrived, he informed me that the fee would be $225.00. When I expressed surprise, he reduced it to $202.00. I felt misled on the pricing. Run, don't walk away from this company.

Joseph S.

My dad told me to come go with EPH and it is the best choice he gave me yet! I gave them a called this Monday and I got schedule for Tuesday and they told me that the worker would be at my house around 1 to 7, James came to our house at around 1 something and help fix our problem with the hot water and also gave use some advice on how to fix it the next time it happened again. I don't know what to tell y'all but James is awesome and he was really helpful with the information he gave my brother and myself. I definitely recommended this company to a lot of my friends if they needed help without anything that has to do with these kind of work. Thank you for the work! Your company is AWESOME!

Brian F.

Edwards Heating and Plumbing provided us with great customer service in getting a skilled plumber out here to our condo to fix the kitchen sink pipe between the garbage disposal and also provide us a solution and quote for fixing our humidifier water line and also for running a water line to our garage. Rick Fife was a very nice when he arrived, wore shoe covers, and explained everything he was doing while he made the repair and explained the solution and quotes for the water line and the water line repair for the humidifer. He came after my work hours at 6pm which allowed me to be able to not have to miss work. I would use Rick Fife and Edwards Plumbing and Heating again for our HVAC and plumbing needs. I highly recommend them as a company and Rick as a plumbing and repair professional.

Crystal V.

Prompt service, skilled technicians. I had a sewage pump installed (I know it's an easy thing to do yourself but I didn't want the hassle). Mark Edward was very knowledgeable in the phone. His guys only took 30min to do the job which was great. I was quoted an hourly rate of 120$. When it came to paying after the cost of the pump itself was 164$ for the labour which had a travel fee for picking up/delivering the pump. It would have been nice to have known about that extra travel fee before is the reason for the 4 instead of 5 star.

Joy M.

When I called this company I explained exactly what was happening with my clogged sinks, and what was done before by their own service AND what that serviceman said would need to be done in the near future. As it is the near future, it is unfortunate that the original plumber wasn't available, they sent someone else. I am sure he is competent but when I told him what was needed, he suggested a different solution. It not only didn't work, made it worse and he had to replace a piece of the plumbing broke in the process. I wasn't charged for the pipe but was charged for the service call and given an astronomical quote for what needed to happen next, though he could not perform this work himself. Sinks clogged and a terrible smell emanating from them, I called a local plumber who, was here and completed the task in minutes and restored my faith in the plumbing industry.

Heather J.

Wish I could give even more than 5 stars!! Again EPH pulled us out of mess. Never a good time for hot water tank to died and leak water all over basement but EPH sent Robert. He was here fast, explained what was needed, got supplies and water tank was done. Couldn't be happier. EPH my go-to. Great job Robert and EPH !