Edwards Plumbing & Heating

Xiaokang L.

On July 22,2022, we had floor sewerage drain problem in basement and called for service, the technician came and told us ""there is no problem"" , He charged us $69 for trip fee, then left.

Three week later, the basement was back flow again, we called CGC plumbing service, the CGC technician checked and then ran a snake down to solve the problem.

We will never hire Edwards Plumbing & Heating again!!!

Xiaokang L.

On July 22,2022, we had floor sewerage drain problem in basement and called for service, the technician came and told us ""there is no problem"" , He charged us $69 for trip fee, then left.

Three week later, the basement was back flow again, we called CGC plumbing service, they checked and ran a snake down to solve the problem.

Connie N.

This is an addendum to my first review, which was a very good one. Over the w/e, I had a leak under my kitchen sink. I called Edwards Plumbing and they could have someone to my house on Monday. they came when they said they would, we're very knowledgeable and gave me an estimate. I thought it was high, but it needed to be fixed, and it was, for $700.

Since then, I have talked to a couple of people and am told I was really scammed and way overcharged for what they did. I'm very disappointed and will never call on them again, or recommend them to anyone. Shame on them for taking advantage of a senior citizen.

Marsh F.

7/29/22 a leak began in our kitchen under the sink. We had no idea what to do but put a pot underneath to catch the water and call a plumber. Edwards was recommended to us so we called. They said they could send a plumber the next day - Saturday 7/30 with and 8:30 - 1:00 window. Bummer because 7/29 was our anniversary and 7/30 was my husbands BDay...but...what could we do...We accepted. On Saturday...we waited....and we waited...and waited. At 3:00ish I called and asked if they had forgotten about us. They said no but that the plumber had run into an issue on the job he was already on...so we continued to wait....4:30, 5:30, 6:30, 7:30, 8:30pm....not only has it been a whole 12 hours from the start of our window....but Edwards wasn't even decent enough to keep us informed along the way. At 8:30pm I finally called and said ""I would guess no one is coming this evening."" When the guy told me 'no' I asked him if he thought it would have been proper for someone from Edwards to at least call and let us know. So now, we have missed the whole day and evening not being able to celebrate anniversary or birthday waiting on a Plumber who never bothered to show up. It doesn't end there. We were promised 5% off of our service (which means I'm sure the labor rate would have doubled) but most importantly, we were promised that we were first on SUNDAY's list 7/31. We jump up like we did on Saturday at 8:00, throw on shorts and wait....and wait...somewhere between 12:00 and 2:00 (I don't have my notes, they're at home) the Plumber from Edwards shows up...JUST AS I AM SCHEDULING A NEW PLUMBER THRU ANGI's LIST. The only respect I give them is that they wore the plastic over their shoes. The guy was sort of nice but he answered questions with a smart mouth tone...What he basically told us was that there was a leak in our hose, better off going to Lowe's to get a new faucet (which cost us $129), bring it back, he would install for $200 and be out of our hair. They are only getting a star BECAUSE the guy actually came back for the install.....btw, for $377, the Pro from Angi's List was exceptional!! Came at 9:55am (he was scheduled for 10:00am) went to Lowe's FOR US, picked up our toilets, came back and installed both....but before he could complete the 2nd install he WENT BACK to Lowe's to get a longer something or other because ours was too short. He came back installed the 2nd toilet, AND ran a line for my new refrigerator all between 9:55 and 1:30pm. Now that's a REAL business man. He did 3X's the work for $50 more. Never will I recommend Edwards Plumbing and Heating! It wasn't work they did or didn't do....it was their lack of communication and not even pretending to care!!

Sarah T.

Our hot water heater broke on the 4th of July weekend while we had family staying from out of town. We contacted several companies who stated they could not replace until after the holiday. We contacted Edwards who stated they had water tanks and would able to replace that day. After waiting several hours the company called and stated the driver got a flat tire and would be delayed. Finally the repair person showed up he said he did not get a flat tire and does not know why they told us that. Then said he did not have any tanks and he would have to come back after the holiday. Now this is 7pm in the evening and too late to call another company. Since we needed it done we waited 2 more days until after the holiday to be told at 8:45am that the driver was on his way. Nobody showed up. We called and were told 1pm to 7pm a driver would come. At 6pm they called and said they could not make it. Now again it is too late to call another company to come out and replace the heater. We now have to locate another company to get on their schedule and get a hotel room to be able to shower for work. This company has wasted so much of our time for NOTHING! DO NOT RECOMMEND!!!

Laura W.

My garbage disposal stopped with the deadly ""hum"" sound they make, and after trying myself and having my Bldg maintenance man try also we were unable to get it going again. So I looked on Safari for plumbers in my town (I have not needed one in 6 years) and found Edwards and called without looking forward any others. Suffice it to say that they not only didn't show up when they were supposed to, but when they did arrive they walked in my condo with nothing in their hands, like they were going to a social occasion. After they looked at it (not much else to do without tools) they got their tools from the truck and immediately said it needed to be replaced. I know plumbers are expensive but just go ahead and guess how much ...........
$530, for one disposal and less than a half hour of work. After they left I ran the dishwasher where I had accumulated a lot of dirty dishes. Later that evening I went in the kitchen to make dinner and found the wood floor and rug soaking wet. Looking inside there was a dripping hose just sitting in the bottom of the cabinet. Lots of water everywhere. Called the office - this was Fri evening and was told no one could come until Monday. During all of the calls to the office before and after the office person was less than helpful. After raising my voice finally, I finally heard from the technician who said he would be out Sat afternoon. It was fixed finally, but I also called the office and asked to have the business owner call me - which has not happened now with over a week passing. So, here's the review - don't make my mistake!

S J.

On March 26 one of their plumbers came out because I had a flood in the basement. The end result was to have the drain snaked. The plumber waited until he got all his tools out of the truck and back in the house before he even gave me a price of how much it was going to cost and I had to ask him. He proceeded to chisel and hammer the floor drain plug off. When he finally got the plug off it was damaged to the point where it would not go back on and the outer rim of the pipe coming out of the floor was damaged (uneven) too. When he finished he asked me if I wanted him to put a new plug on. So I told him yes because apparently the old plug will not go back on. He then told me an astronomical price of how much the plug would cost that. He suggested that I go to Home Depot and I could get it a lot cheaper. When I looked at the time Home Depot was in the process of closing, so I just said I'll pay for the plug from you. The plumber then says oh I forgot I don't have any and then tell me what size I need to buy when I go to the store the next day. When the job is complete I gave the Edwards plumber my credit card information, he then told me when he gets into the truck and gets everything situated he will send me a receipt via email. I never received a receipt. The next day I went to Home Depot and purchased a plug the size the plumber told me to get. When I went to install the plug it was the wrong size the (Edwards) plumber told. So I had to go back to Home Depot and purchase the right size. Fast forward to a text message I received on June 10th, 2021 in regards to an outstanding invoice from my services on March 26th,2021. When I called Edwards plumbing to find out why I am receiving a text message saying I have an outstanding invoice the lady on the phone did not care about anything other than collecting the payment. I explained the whole situation from top to bottom and she still disregarded everything I said and kept asking me how will I be making a payment. From there I ended up speaking to another person which I assume was from billing. She told me that she was going to look into it, forward to a manager and I was going to hear back. It is now July 5, 2021 and I never received a call back Nor have I heard anything from Edwards plumbing about the situation. So today July 5th, 2021 I called around 10:00 AM and I was told that the person in billing was on the phone and they will call me back. I waited about an hour and a half to an hour and 45 minutes for a return call and never got it back. So I decided to call back and I was told by the first person to answer the phone that they were closing at noon now it's around 11:50 AM. That person stated that they would forward the information over to their manager which was basically the same thing that I was told back on June 10th of 2021. I have no idea what's going on with their bookkeeping or their customer service but surely I will not be using them ever again this was my first, only and last time using Edwards Plumbing.

Yuanfang G.

This business is a scam.

We had a leak. We called EPH, and it came in 8 hours late from the time they said they would come. The technician told us that the sump pump is broken. He changed our sump pump (which I think it is still good, because the well was dry when we opened it) with a lowly-made, used one (the box was open old) and charged us $149 (service fee)+$1000.

Next day the leak keeps on as the previous day. We called EPH and they said they will come between 12:00-7:00. Waited for 7 hours no body came. The next day they called over again and said they would come between 12:00-7:00. Waited for another 7 hours and no body came.


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update: I am taking back my words: we had a terrible experience with this company. But honestly now nobody wants to come out to work. Even though they did a bunch of damage to our home and garden, fixed nothing, and cost us a fortune, They at least came out once for service.

Joe B.

Scott arrived on time and did a quick analysis of my problems. He had to crawl in my two crawl spaces multiple times to access the plumbing. He worked quickly to replace a worn out toilet shutoff valve and an outside hose faucet. He wore a mask and shoe covers each time that he entered the house. I give him 5 stars for his great work
Joe Borghi

Renee C.

Called on a Saturday and they said they were able to have someone to the house that day. We did know the $70 mandatory service fee would be charged but would be applied to the work. The technician was 1.5 hours late and estimated that the work would be $900 to fix a running toilet and replace a garbage disposal!! We declined the work and had to pay the $70. The technician said that we were the 6th house he had been to that day (it was only 2pm) and none of them had asked him to do any work. I can only assume it's because of the absolutely RIDICULOUS prices!

Went to Menards and replaced the disposal and fixed the toilet myself for less than $100. Don't waste your time or money!