Edward Hughes & Son

Doreen B.

On 1/8/20 I made the unfortunate decision to contact Edwards Hughes & Son Inc as my heat wasn't working. I needed someone asap as it was too cold for my elderly grandmother & they were the only company that could come out asap.

I used them about 10 months ago to replace a leaking hot water heater. I also requested the heater be serviced. That night there was leaking from plumbing associated with the hot water heater. The boiler, which was supposed to be cleaned/serviced, was no longer turning on and remained covered in dust/dirt. When I called a person was sent out who agreed the boiler hadn't been serviced. He apologized & made arrangements for the heater person to come out the following day. He also made repairs to piping, what exactly I'm not sure. The heater was serviced the following day.

Back to 1/28/20. A service person came out for lack of heat. He reported there was a backup light switch that someone must have turned off which was why the heat wasn't on/working. I was charged the $125 service fee. Later that day the house got warmer, but the temp did not go above 69 degrees. I called back to inform them of this and was told they could send someone out the following day. On 1/29/20 a service person returned and informed my grandmother there was something wrong with the pipes/vents. I called the co. to request a call to explain the issue. 1/30/20 I received a call, was told there was a problem with air vents not opening which he was able to open and an issue with a device that controls how much air may get in the piping so he bled pipes. He quoted a 2000 to replace pipes, but said if that didn't work a new heater would be 4700. I received a bill in the mail for 145. Today my hot water heater is leaking through the floor into the closet. I called, received a return call and stated my hot water heater was now leaking and this could lead to a lawsuit. I believe it was the owner who talked over me, did not listen and hung up on me. I have already called another plumber to come out. AVOID!!

Sean I.

Horrible company. Had an appointment setup to have them cancel over the phone because they didn't want to spend the time finding a leak. The owner Edward was argumentative on the phone. Awful.

Kurt D.

This company came out to clear my drain, didn't get it clear and wouldn't come back. I had to pay another plumber to clear it. To top it off, they actually threatened to pour cement down my drain if I didn't pay their bill. Stay away from these thugs.

Eric B.

If it weren't for the fact that there were no ""ZERO"" rating, that's what they would receive. Quoted over the phone, and then overcharged. The slip was written to look like the agreed upon ""$125"", but were charged $225, for the exact same service quoted. After three non-returned messages, I had to dispute through my CC company. They should change their names to ""Bait & Switch & Sons"", just for some truth in advertising.

Buyer BEWARE!!!

Barbara W.

I have never written a review before but am so very frustrated. This was my third time using this company over a garage disposal. First two times, the disposal was clogged and not working. Finally, decided to replace with a larger unit. I do want to state all three plumbers were great, very pleasant and professional. After plumber finished he called owner to get price $550.00, I paid and after he left looked at receipt. It was not broken down as to cost of disposal, cost of house call and labor etc. Seeming, high I looked up cost of disposal and highest price I found $150.00. Wanting some answers, I called and asked to speak to the owner and a very pleasant women took my message and said owner would call me back. I have called four times in two days and no one has called back! I feel the Owner owes me at least a few minutes of his time to break down the bill.
I will never use his Company again and will share my experience to others who are looking for a reliable Plumbing Service.
I live in Philadelphia!

Jim Z.

They charged my dad a whopping $300 to replace an igniter for our heater few years ago. A part which I learned about and bought myself after this unfortunate experience for around 20 bucks. The service tech, Gary, also lied to me and told me at the time of service that it was a very expensive part and that I wouldn't be able to obtain this myself. Businesses and people like this is why I started educating my self on many things and I can tell all of you I've saved a bunch of money in doing so and have become smarter. So, thank you EH&S. Just make sure to always be extra conscious in regards to safety when handling anything if you do decide to do something yourself.

These guys also did service in our house to fix a drain pipe, which required a cut out of drywall. The patch job was not good and clearly visible after it was painted, which they don't do by the way. However they did manage to charge a boat load once more but this time for a bad job. I do think there are good businesses out there but you gotta do your search and find it. Just don't go to these folks. They seem to drive their business by taking advantage of people that are not experts in their fields.

Katey C.

I never leave reviews but this service was so poor I wouldn't want anyone else to contact them. We got the number from my fiancé's parents to call them
for a leak in our basement and it's 4 hours later on a Wednesday night and still no call from any technician after calling dispatch 4 times. Now we get to stay up until 4am for someone from roto rooter to come by because nobody has anything else to do at 4am. save yourself the aggravation and never call these people for service. ever.

Joan S.

First called Hughes because a friend I trust recommended them. The first two larger jobs they did for us were not cheap but they came and seemed competent. Since then, we scheduled a job for which we paid $225 as the first installment. This was early last fall. Since then they have been a consistent no-show or canceled at least 5 times, the owner was verbally abusive to us on the phone (another recommendation on Yelp also mentions similar phone interaction), and finally last month their answering service took messages and no one has ever called back. Every phone call was either an exercise in frustration or them making an appointment (with my husband staying home from work on a couple of days) and then canceling or a no-show. Being understanding and nice with them has no effect. This company is most unreliable ever. Our money went down the drain so to speak. Don't hire them! Negative votes with devil horns if there were such a thing!

Pam C.

I have been trying to get them to install a shower door since November Hughes did some other work for me in November, but called me in December and wanted payment for the plumbing AND the shower door job. I said no, and the owner's son said I could pay the whole bill when the job got done. It is now February. I called and made an appointment for installation today.They called twice to confirm that I would be home today and then texted to tell me they would be here in the afternoon instead of the morning. They never showed and called at 3:30 to see if I could take another day off of work for them. They ""sincerely apologized."" When I said that this was the SECOND time they did not show up and that an apology would not cut it, the owner, Ed Hughes, Sr., got on the phone and started yelling and cursing at me for ordering the ""wrong @#$&* shower door,"" that HIS guy had told me to go ahead and order. After much more screaming and an F -bomb, he hung up on me. Just total verbal abuse. I have been their customer for 15 years and have given them over $10,000 worth of business. This was the response I got.
Also charged me $500 to put a new trap in my kitchen sink and $5000 to replace a ""cracked main sewer"" pipe.

Four words: Unreliable, abusive. Zero stars.

Rita R.

Company is terrible, they make appointments and don't keep them. Very expensive and there warranty is useless!