Edward Hughes & Son

Jim Z.

They charged my dad a whopping $300 to replace an igniter for our heater few years ago. A part which I learned about and bought myself after this unfortunate experience for around 20 bucks. The service tech, Gary, also lied to me and told me at the time of service that it was a very expensive part and that I wouldn't be able to obtain this myself. Businesses and people like this is why I started educating my self on many things and I can tell all of you I've saved a bunch of money in doing so and have become smarter. So, thank you EH&S. Just make sure to always be extra conscious in regards to safety when handling anything if you do decide to do something yourself.

These guys also did service in our house to fix a drain pipe, which required a cut out of drywall. The patch job was not good and clearly visible after it was painted, which they don't do by the way. However they did manage to charge a boat load once more but this time for a bad job. I do think there are good businesses out there but you gotta do your search and find it. Just don't go to these folks. They seem to drive their business by taking advantage of people that are not experts in their fields.

Katey C.

I never leave reviews but this service was so poor I wouldn't want anyone else to contact them. We got the number from my fiancé's parents to call them
for a leak in our basement and it's 4 hours later on a Wednesday night and still no call from any technician after calling dispatch 4 times. Now we get to stay up until 4am for someone from roto rooter to come by because nobody has anything else to do at 4am. save yourself the aggravation and never call these people for service. ever.

Joan S.

First called Hughes because a friend I trust recommended them. The first two larger jobs they did for us were not cheap but they came and seemed competent. Since then, we scheduled a job for which we paid $225 as the first installment. This was early last fall. Since then they have been a consistent no-show or canceled at least 5 times, the owner was verbally abusive to us on the phone (another recommendation on Yelp also mentions similar phone interaction), and finally last month their answering service took messages and no one has ever called back. Every phone call was either an exercise in frustration or them making an appointment (with my husband staying home from work on a couple of days) and then canceling or a no-show. Being understanding and nice with them has no effect. This company is most unreliable ever. Our money went down the drain so to speak. Don't hire them! Negative votes with devil horns if there were such a thing!

Pam C.

I have been trying to get them to install a shower door since November Hughes did some other work for me in November, but called me in December and wanted payment for the plumbing AND the shower door job. I said no, and the owner's son said I could pay the whole bill when the job got done. It is now February. I called and made an appointment for installation today.They called twice to confirm that I would be home today and then texted to tell me they would be here in the afternoon instead of the morning. They never showed and called at 3:30 to see if I could take another day off of work for them. They ""sincerely apologized."" When I said that this was the SECOND time they did not show up and that an apology would not cut it, the owner, Ed Hughes, Sr., got on the phone and started yelling and cursing at me for ordering the ""wrong @#$&* shower door,"" that HIS guy had told me to go ahead and order. After much more screaming and an F -bomb, he hung up on me. Just total verbal abuse. I have been their customer for 15 years and have given them over $10,000 worth of business. This was the response I got.
Also charged me $500 to put a new trap in my kitchen sink and $5000 to replace a ""cracked main sewer"" pipe.

Four words: Unreliable, abusive. Zero stars.

Rita R.

Company is terrible, they make appointments and don't keep them. Very expensive and there warranty is useless!

Nicole D.

Literal HVAC lifesavers!

It's 17 degrees outside and my furnace took a crap. It was freezing in here!

I called Hughes at 2 pm, they said they'd get a tech out to me in 30 minutes. Sweet!

He was about 30 minutes behind schedule, but was courteous (even asked for a towel to wipe his boots before strolling through the house!) and had it fixed in an hour for a reasonable fee.

He offered tips for how to prevent the issue in the future, and the shop takes credit card payment by phone, or a check.

The location of this business is weird on the Yelp listing, but the phone number for this listing is correct to reach a dispatcher in the 19125 ZIP code - Fishtown/Kensington.

Bri R.

Worst experience ever. Work completed improperly the first time and instead of fixing it the second time they actually caused damage to a wall in the house instead. Owner's son was supposed to come a see the problem and never showed. Waited again another day and was told that someone was on the way but no one showed. The only answer I received is that they will get around to the repairs when they have time but it's not a priority. Basically left with no other option than to proceed with legal action. Be forewarned people.

Madeline T.

We had a crack in our main sewage pipe and Ed Hughes was recommended to us by several people. The work was quick and well done. However, the cement used to seal up the job on my pavement, began to crumble and my basement began to get very damp. After several phone calls (that were not returned) my husband and I finally got through to someone. They came out and fixed the issue and We haven't had an problems since. Long story short, original cement job wasn't great and I had to call them more times than I wanted to. The woman on the phone was very nice and the important work was great. Would recommend.

Andrew A.

I had this company hook up a gas dryer in my new house because the gas line to the dryer was a little over two feet too short. The job ended up taking about 40 minutes and I was charged $400 (at the owners direction, I was told) when every other company I'd talked to had quoted me around $100-150. To top it off, since it was a Saturday there was no one in the office to answer why I was being charged so much. I've been calling basically every day for over a week to get some answers and I've consistently been told by numerous people ""The boss knows you're trying to reach him, he'll get back to you tomorrow."" Well, it's been over five weeks with me calling and nobody has gotten back to me with any information about why this job was so much more expensive than anyone else told me it would be.

EDIT: I'd also been told over the course of the five weeks of calling that I would be (and a few times had been) refunded various amounts. No refund ever came through. I finally had someone call me back from the company to talk to me about the cost of the job and now they're saying I won't be refunded anything.

I say either go with another plumber or, if you'd like the same experience in a much shorter time frame, drink a bunch of poison.

Ann P.

run away from this company. they overcharge & when you need service
on what they just installed , they don't show up. when they do finally come, they try to charge you a service chg on their shabby installation.