Eco

Lisa L.

Worst experience I've ever had. A guy who thinks he knows everything came out to give me an estimate. He told me how great his team was and how his electricians are super special people with super special skills and how they were going to fix everything because apparently he knows everything. In reality, he barely listened to what I needed and sent people out unprepared. He is a salesman who is never wrong--how fun for the customer!

His guys came out. I was told they'd be at my place for a full day. He was late when he came to give me the estimate and his guys were late when they came to do the work. I asked them to help me get a ceiling fan to work, install a light and install a dimmer switch for a separate light.

The estimator guy didn't bother looking at the light before sending his guys out. AFTER the electricians drilled a hole in my wall, he said he couldn't install the light because it wasn't up to code in the US. Could the estimator who knows everything or the electrician doing the work LOOK at the light before agreeing to do the work and before drilling a hole in my wall? In my case, apparently not. I followed up with the manufacturer of the light and was told they actually are up to code in the US and have been selling their lights with no issue for over 6 years in the US. Since I am not an electrician, I trusted the guys I was paying and let them leave without installing the light. I have since found two different electricians dumbfounded by this chain of events and I was able to install my light.

The second issue was the ceiling fan. I'd had it installed and there was electricity running to the fan but the fan (that used a remote control) would not turn on. Since I was assured it was a problem his super special electricians could fix with no issue, I was not worried about it. I checked on them but was mostly in front of my computer working in another room. After the electricians had been in my home for less than 4 hours (not even close to all day) I heard vacuums and whatnot. The super special guys came out with more bad news on their way out the door! They couldn't figure out why the fan didn't work. They said there was power to the fan and it should work so I must have a bad fan. I asked if they could hook up the fan to another electrical source to confirm it was a bad fan. They called the estimator and put him on the phone with me. Again, they were already packed up and ready to go before telling me they couldn't figure out why the fan wouldn't work.

The estimator guy who knows everything proceeded to tell me over the phone the issue was that I had a bad fan and he wasn't going to have his guys spend more time at my place to check another electric source. When I said they hadn't even been here 4 hours and he told me they'd be there all day, he told me they'd arrived at the ECO office at 7 AM. They didn't show up to my place until almost 10 AM so how is that relevant to me? Even if 7 AM is when their clock started, it wasn't even 2:00 yet. A full day of work would be between 3 and 4PM depending on breaks.

When I explained that he was leaving me with the same problem I had before his super special guys had been there, his only answer was that I had a bad fan. Again, he did not listen to what I needed or what the problem was when he came out, only that he knew everything and he was sure they could fix it. Well, they didn't. Did I mention he was YELLING at me over the phone? Again, a super fun customer experience. At the end of this cluster, I paid over $600 to get a dimmer switch installed and for them to leave me with a hole in my wall and a fan that didn't work and was no closer figuring out why. So much for ECO being super special and able to do everything.

Since then, an electrician who is kind to customers and actually knows what he's doing figured out the remote control on the fan had not been configured correctly. The fan worked fine. ECO's super special electricians had not even considered the remote control as being an issue.

I have told everyone I know about how bad this experience was with ECO and I hope this review on Yelp will also be enough encouragement for the reader to choose another electrician. Do not be fooled by ECO. It was the single worst customer experience of my life.

Jessica R.

I had a switch/outlet in my kitchen go out recently. I tried to fix the switch myself, but figured I'd better call an electrician just in case. I called Eco Electric & Plumbing and spoke to a very friendly employee who made an appointment for me within a week's time. I received reminder emails and a text the morning of the appointment. I had the pleasure of meeting Shane Tripp who was right on my time for my 8am appointment and extremely friendly and courteous. He got straight to work and talked me through the issues I was having with my outlet. Shane even asked if I had other electrical issues not related to the appointment which he was willing to help me with. Shane is the best! If I ever have any need for an electrician, I'll be sure to ask for Shane.

Ali A.

The best electricians in town, called these guys few months back and have been recommending them to friends and they continue to do a fantastic job

Ismini R.

We had a list of electrical issues that we were knocking out. They were very professional throughout the entire process, from giving the estimate to completing the work. Were thorough in checking everything, and even figured out a wiring mystery in our rather quirky home that was not on their checklist. I plan to use their services again when I get around to renovations.

William L.

Good communications via email & text. Changes were made to estimate to clarify work to be done at my request. Estimator and electricians all arrived on time. Electricians removed shoes and did thorough investigation of multiple outlets--took them all apart--installed GFI for sink area outlets and tested that they all worked. Cleaned up well. Payment was convenient. Thank you Matt, Chris and Robert.

Michael H.

Update- Eco came out and rerouted our plumbing stack to be much lower profile, and we were able to change from a 13 inch drop ceiling to a 6 inch drop. Big win, and hug that they were willing to come back out to rework a finished job to make it right for us!

Original review: I've contracted with Eco Electric (Conner) and plumbing (Duane) for two different homes. Both are fantastic people, very friendly and easy to work with, and their quotes are very competitive. The work on both was a bit sloppy though.. for the plumbing they unnecessarily blew through two adjacent load bearing joists under our heavy free-standing tub requiring us to do some reframing/structural bandaids, and despite telling us they'd have no more than a 4 to 6 inch drop ceiling for drains we ended up with a insane eyesore if a 13 inch drop, pretty much ruining a whole room. For electrical I got a cryptic alpha numeric bid that, after the fact, we found didn't include much of the work I'd asked for in the initial consult. To eco's credit, they did extra work on the electrical to make sure I left a happy customer, which I appreciated. It's hard to find an honest company, but the workmanship could definitely be improved.

R S.

The folks from Eco were knowledgeable and did a thorough job figuring out the solution for the requirement I had (adding a 220v socket for my range). Other electricians did a superficial inspection and gave a high quote for adding a new line, but the line already existed, it was just not wired. Luis correctly figured that out.

Alan M.

Eco was very responsive to my RFQ, price-competitive, and effective in their high quality execution of the job. At no cost, they also provided great advice on a number of incidental issues that the technician Zach noticed (e.g., need for routine HVAC service; planned installation of solar). I would use them again any time the need arise for electrical services.

Kaye L.

We had the best experience with both the plumbing and electrical services Eco offered. Zachary W. handled the electrical for us; Matthew B. the plumbing. Both were incredibly helpful, efficient, and honest, as well as prompt and thorough! They suggested cost-saving measures, didn't overcharge us or recommend anything unnecessary, and spoke to us with care and friendliness. They got everything done in our new home for less money than we expected, and gave us recommendations for future work when we're ready. In the future we're definitely going with Zach and Matt for any electrical/plumbing needs.

A D.

Zach with Ecoelectric has been outstanding. There is a lot for me to review here, so I'll break it down in to 3 parts of the process to replace our electrical box, install an in home electric meter, and install a special attic fan to cool our home:
1) The estimate was easy to schedule and free. I got text confirmations as well as a text with a photo of Zachary when he was on his way to our appointment. When he arrived you could tell he wanted to make sure I felt comfortable (as a woman at home with a baby during the day) before walking in to our home. He walked through every little possible question I had, gave clear and honest answers, and explained exactly what would be included in the quote (provided in writing/email) and why.
During the estimate he called the electrical company on my behalf to find out exactly what process he needed to go through to achieve our goals (getting the city to eventually replace our old meter at no cost). He also scheduled one of Ecoelectric & Plumbing's plumbers to come take a look at our hot water heater set up on the date we set aside for Zachary to come back and do the work.
2) The service provided was thorough and well done. They arrived on time and did a great job installing everything, cleaned up, and reviewed everything with me. There was an issue with the fan they ordered being damaged during delivery, so they had to delay that part of the service but they definitely made up for the delay by helping us install a light, remove an extra baseboard heater, and two other projects that would have cost us a lot of money to have someone else come in and do! They also had a delay dealing with our spray in structural foam insulation which they had to chisel through to get at our wires but they did it and finished when they said they would. Zachary couldn't complete a portion of the work himself because of a hand injury but he made sure he checked the work of everyone he worked with and apologized profusely that he couldn't follow through on his original commitment to perform all the work he quoted.
3) Zachary reviewed everything they did and why and how everything worked (a new app for the in home electrical meter and a fan remote). He told me to text or call him with any questions. He went even further to say that once the in home meter gave us a report of our electrical use to text him a screen shot so he could call the electrical company and help get the process rolling for them to replace their meter (which is apparently out of calibration and causing high monthly bills).

The total cost for the projects was high and honestly, we didn't get a second quote, but we did price check the cost of hardware and the projected amount of hours needed to complete everything and it lined up reasonably. I believe it was worth every penny in the added value to our home, knowing it was all done properly, and decreased cost in our electrical bills. Would recommend him over and over again to friends and family.