Easy Rooter Plumbing

Celana W.

Service Plumbers, Anthony, Bruce, and Matt, who answered my phone calls, and a female who promised to deal with this.
I am writing concerning the many calls and visits to my home for plumbing services.
Anthony came out on January 20, 2020.He looked at the work and gave us an estimate of $150.00.
At that time, I asked him if there was such a thing as a tall toilet for the disabled. He said no, but there was a toilet that was 1 to 2 inches taller than the ones I had. I'm disabled, in a wheelchair. I wanted a taller toilet, but was willing to accept anything that was a little higher than the one we had. The upstairs and downstairs toilets were almost new, we bought them at Home Depot. They are extra-large and sturdy, Kohler toilets. Anthony said the one he was going to bring was ADA approved; January 24, 2020. He brought a new toilet. The toilet was sturdy and of the same quality as ours. Anthony installed the new one. He asked if it was ok? I said yes.
My judgement was faulty, I didn't want to sit on the toilet in front of him. A few days passed and we realized the toilet wasn't taller. We measured it and compared it to the old one, it was as tall as the one we had. What a disappointment. Anthony promised us a higher toilet. He said they didn't make ADA high toilets, after he said he was going to install an ADA toilet, a few days earlier.
Anthony didn't give us an estimate for the second job (the new toilet). I just figured he would give us a fair price. Imagine my surprise when the bill came to $982.00. We paid the bill, reluctantly.
I called Easy Rooter Plumbing so many times to complain. I wanted this issue resolved. Easy Rooter came and took out the new toilet and put in another toilet. This new toilet was ¼ inch taller than our original Kohler toilet. Then when the plumber left, we used the toilet and realized how cheap it was. The seat and handle are plastic, and the actual toilet is very small. I looked up the manufacturer, and the model of the new toilet and it costs less than 140.00. Not only did they replace the nicer toilet they first installed with a cheap version, but they also kept the nicer toilet that I bought in the 982.00 bill.
A few days ago, I went online and looked up toilets. The tall toilets do exist. Anthony lied to us. I want the cheap toilet removed. I want an ADA approved tall toilet installed.
I also think Easy Rooter Plumbing should return part of my payment due to an inaccurate estimate, lying, installing a cheap toilet, taking my toilet out and installing a new one that was the same height, and not returning my phone calls in a timely manner. I have been working on this problem since January. My daughter and I both spoke to Matt (I don't know if he's the boss, or owner) separately to try to resolve this issue. Matt was very dismissive and aggressive on the phone. We are in the process of going to small claims court, which isn't easy since I am in a wheelchair and disabled, but what his company did wasn't right and I'm going to fight this wrongdoing.

Jacob L.

Beware: I was almost charged $830 for a $145 job by this outfit. The tech came to my house, and after spending 10 minutes in my bathroom with no apparent tools or equipment running, I was told that there was an obstruction in my bathtub drain that would require removing a section of wall from my kitchen to replace the drain and a section of pipe from the back side. The tech gave me an on-the-spot estimate (not knowing time or materials) of over $730. He then invoiced me for the 10 minutes spent ""assessing"" the issue, to the tune of $95, and said that he couldn't do the work for a week. The tech left, and I subsequently called the office to cancel the job, sensing very confidently that something unscrupulous was afoot. In follow up, I called several other plumbers in town to discover that none of them operated in a manner that would allow an estimate of time and materials ""before"" performing the job! I finally landed on a credible company, locally (yes, I will plug them because they are honest and professional), Reno Plumbing Doctor, and the owner and his apprentice came, assessed the situation, and stated what they could do on the spot (snake the line -- NOT cut pipe). The owner gave a flat rate of $145 up front for the work they knew they could perform, and they completed the job. The drain worked perfectly afterward -- no invasive, ridiculous, fabricated activities required! Steer clear of this company.

Benjamin F.

My out of state landlord called these guys to fix a few things at my place. They were slightly tricky to contact and also quite late each time arriving hours after the arrival window. And they were not particularly apologetic about it. The lack of value of my time (or the person that was there) was extremely bothersome.

I had a horrific time explaining that some work had been completed to their phone answer lady. I provided details at least 3 times and I'm still not certain that she understood. That was a tad frustrating.

The plumber that they sent over, Jesse, was great. He dod fkne work rather quickly and was very personable. Weeks later everything is working better than when I moved i to thr place years ago.

Jessica P.

I am a manager at an apartment complex in downtown Sparks and I always call East Rooter first! They are fast, professional and always do a fabulous job!

Dennis G.

I called Easy Rooter who came out and unplugged a drain line. The guy was there for only about 15 minutes. I gave him a check for the work he did. The next day it was blocked again. I called and they sent someone else out who worked on it for quite a while. He gave me a bill and told him they were just there yesterday. He said he would give the bill to the billing department and they would contact me. They called to tell me I had to pay the bill because it was a different line (which it was not) and they then said I had to pay because there was no warranty. I will never use them again and I recommend you stay away from this company as well.

Matt C.

I called to have my line snaked and they came out right away but didnt bother verifying that the drains were working. I ended up calling a second time to have them come back to do it again. They still didnt fix it and had to come back a third time. After all was said and done they tried charging me twice but the guy wrote down my card number wrong so it didnt go through. Because they messed up the card number I got a nasty letter in the mail threatening to put a lein on my house if they didnt get payment immediately. Incompetent people. Seriously unprofessional, bordering on extortion. Avoid this company at all costs.

Mary Ellen H.

I called that day for a washer /dryer hook up. Anthony Marchand showed up on time and very polite. He went above and beyond. Took the moving bolts off of the dryer, the moving company should have done that. He even went and got an additional plug that was needed. I was very pleased and impressed with everyone at this company. I would highly recommend!

David L.

Can't address the actual work, but customer service extremely poor - after given a 3 hour ""window"" and a no-show, and more importantly, no telephone call, I contacted Bruce, who had set up my appointment, he told me a plumber may be there in another hour or might not, hard to say in his business, but someone will show eventually. I called easy rooter plumbing because a friend referred me but I think her experience was not typical. I wish I would have checked out Yelp, as I see a history here.

Connie S.

We have used this company for years. They are prompt and professional and very efficient.

Recently we required a major repair on our 115 year old home that was an almost impossible job. With unknown locations of pipes and a yard built on rocks, it was more that a massive undertaking. Not to mention a minimum crawl space to work in.

James and Mikey showed up before their scheduled time, and got right to work. Not only did they have to use the jackhammer to get down to the lines, they had to fight the rocks all the way and stop and manually dig out the dirt and rocks before they could continue. Then it was a jig saw puzzle under the house and more digging to find the lines. But they did!

Now we have a whole new cold water line in the house, all the hose bibs work and we now have a shut off valve next to the house where we can turn off the water without going down to the street or waiting for someone to come and turn it off for us. The huge hole in the yard was covered once more and I have new rocks for the yard decor too. We were totally amazed that it looks better than it did before they started and much neater. I even got the rose bush trimmed up while they were at it. The work was professional and so were the guys. Friendly and respectful and kept us advised what they were doing through the whole project, not to mention it only took a day and a half. Incredibly awesome.

They will remain our only plumbers. Well done guys!

Floyd G.

I called on tuesday and explained that I had a sewage ejection pump station that needed to be cleaned and vacuumed. I also told the person that it was a 50 gal. pump station and not a full septic tank. She said she would send a truck on Wednesday. I waited all damn day and a guy shows up at 4:45pm and says, ""oh this is a 50 gal station, I only pump septic tanks. Call back and have them send a smaller truck."" Well guess what??!! I will not call you back because you wasted an entire day of mine and cost me money! I will, however, call a different company that will actually do the job! Dont waste your time