East Texas Plumbing

Aaron P.

UPDATE!!!
I am sad to say that I have to change my FIVE star review to a ONE star review. At the recommendation of Tim from East Texas Plumbing, I called the city. The city did come out and very graciously scoped the drain after I was very insistent they came look at it. What we found was horrendous. Not only did what Tim do just put a quick fix to the solution, but I also learned that he did not use the correct tool for the job once he identified that there were some roots in the line. He did the absolute bare minimum to get my money and leave. I had called to talk to them about this and he was supposed to come back out this morning after I asked about this. I just got a call from them saying they weren't coming back out because the home warranty cancelled the work order because they said they don't cover roots. I am extremely disappointed that a small mom and pop type company would not do the best they could to ensure that the job was done right the first time and then wouldn't come back and fix what they did wrong when asked and pointed out. I would not recommend East Texas Plumbing to anyone and would HIGHLY recommend that you find another plumber no matter how small the task is. It appears they make all of their money from the home warranty jobs and just want to get in and out as fast as they can.

Original Post: We have a home warranty and were pointed to this company through that. I did my research after everything was scheduled and was shocked to see such negative reviews. I immediately called my home warranty company back to see if there was any way to switch to another company that I trusted. While I was on hold (5 to 10 minutes with my home warranty company), I got a call from East Texas Plumbing. They were going to be able to squeeze me in right away. Tim arrived about 10-15 minutes after I got a call that he was on his way. He asked some basic questions, then I showed him the cleanout drain. He asked if there was a plug that he could use for his bigger roto rooter thing. He got all hooked up and went to work. He explained how far he was with the snake and answered all of my questions. Once he was pretty sure he hit the spot about 50' out, he brought the snake back. He brought with it a lot of stuff. He did everything he was supposed to do and cleaned up. I had told my home warranty about the tub leaking too but he said it wasn't on the work order. He called to see if he could also do that but was told he needed to get to the next job since he had already squeezed me in and it wasn't authorized from the home warranty people. I also called his company and confirmed this. I then called my home warranty people and they confirmed that they did not authorize this because they alleged I didn't tell them. I have submitted another ticket through them and I'm waiting to get that fixed. I was a little irritated that Tim couldn't stay and look at the tub leak, but understood his position. I wanted to write this review though to let everyone know maybe there was a bad employee or something, but Tim was quick, knowledgeable, and got the job done. Thanks!

Rebecca S.

Worst service ever, upstairs shower faucet broke. Home owners warranty sent out this plumbing service, pretty sure he was not a plumber, job order sent out 07-20-17, today 07-31-17, still unresolved, as he first said he had to order the part, as of today he is still doing research. He took my part with him, research is not his strong suit, he also never went to look at the actual shower. Today after 8 phone calls, three straight hours on the phone, being hung up on by a female who claims she works for the plumbing company, got a new plumber, different company, who can fix it in two days time, knows the part and has one. Final words, do not use this company, Rude, Unprofessional, I will file a complaint with the Texas Board of Plumbers, hopefully justice can be served.

Theresa L.

Very unprofessional and rude. This company was selected by my home warranty company, but I will NEVER accept an assignment to this company ever again and that has been made known to my warranty company. Told AHS that if he is assigned to ANY of my properties ever again, I will switch warranty companies on EVERY ONE of my properties I have with AHS. My tenant was extremely uncomfortable by his demeanor. Worst part, he had NO interest in resolving our problem and left. Good riddance.

Mischel B.

worst ever!!! only use them because old republic sends them out. the rudest person i have ever met from a business!!!! i will never use them again!!! i will forfeit the home warranty and not have to deal with them again!!!

Lorie H.

I WILL NOT BE USING THIS COMPANY AGAIN. Home buyers warranty 2-10 sent this company to repair my hot water heater leak. Plumber arrived and was somewhat terse and stated it had to be replaced. Arrangements were made with warranty company and new hot water heater was scheduled for next day-FRIDAY. Installation- the plumber was not courteous at all, told me RUDELY they can't take questions and interruptions because they have to get the hot water heater installed. I had only advised about the water shut off valve to his assistant. I left the room. Not sure what I did but not long after that I overheard the plumber flat out say VERY LOUDLY to his assistant in my front yard that he wouldn't deal with interruptions or he would come back Monday. I walked outside and told him I would not interrupt him again- I stayed in another room the remainder of the installation. Once installation was complete and plumber had left, I found gray substance on my new vinyl flooring that smeared into the grooves when I tried to clean up, solder remnants behind the hot water heater, there are unknown black thick tar like marks on my brand new carpet I could not get out, along with a crooked vent pipe, and what looks to me like a leaning hot water heater. There could be a good explanation for the vertically challenged hot water heater however I wouldn't know what it is because plumber had clearly indicated that he did not want to speak to me and did not want me speaking to them. Plumber stated he would come back for the trash and old hot water heater when he got a chance and left it in front of my house. Plumber never discussed any of the installation details with me at all and I did not see the hot water heater in place until after the plumber left. How does one explain this hot water heater to a future buyer of this property???!!! I notified the warranty company however they said that the pics I sent of hot water heater are fine but that I could make a claim for the carpet and vinyl with the plumbing company. I'm not dealing with this company ever again and will have to hire a plumber to inspect the hot water heater installation.

On a positive note- the trash and old hot water heater in front yard were gone by that evening. The hot water heater does heat the water so far.

Kristi P.

I was shocked to see all the negative reviews on here because I had a very pleasant experience. I called my home warranty due to my hot water heater was broken. I was contacted the next day by East Texas Plumbing and my hot water heater was replaced within 24 hours of the call. Very fast and got the job completed and I had a new hot water heater. No complaints from my service on 1-11-2017. I know people are more apt to write negative experiences and wanted to share my positive.

Bobby A.

Unprofessional. Rude. Rushed. Had to use this person through American Home Shield and will fire AHS for sending him (the owner). Took over 8 days to come out. Was rude to my wife on phone. Rude service at the house. Ultimately, he did a half a** job and left as quickly as possible - totally rushed and didn't care about the quality of his work.

Wish I could give the company and owner zero stars.

Sara F.

I would give this company negative stars but that's not an option. Our garbage disposal started leaking on Saturday and they had someone out on Wednesday to replace it. I wasn't happy about the wait time but I understood this wasn't an emergent leak and knew I would have to wait. My husband was present when the plumber came and replaced our disposal. He stated the plumber switched it out and tested it within 45 minutes, everything appeared to be working right. That night as I was washing dishes and using the disposal I noticed it was still leaking. I immediately called the company and left them a message, because they don't have an after hours line. No one called us back the next day and we were left chasing them for someone to fix their mistake - this is now Thursday. On Friday we finally got a call back from the company telling us the soonest they can get someone out to fix what they didn't do correctly from the beginning, is Wednesday. My husband called Monday morning (today) and is now being told we have no one scheduled to come fix their mistake at all. I'm done with this company and have been more than patient with their unprofessional behavior. Don't give this company your time or money...you will be ripped off.

Melton R.

I agree with the other review, this company is a joke! This is the company that was assigned to come out and look at my water heater covered under my home warranty. It has been 9 days with my shower/tub out of commission since the water is gray! LIke I said day 9 and I've talked to the company 3 times, and they have not even been able to put me on the schedule, and not because they are too busy but they just like to dick you around and say we will call you back to schedule!!! Like not even 2 weeks out or anything, the secretary said she is unable to schedule services and that her boss would have to call and schedule. Blows my mind, who operates like this!!! It is so ridiculous. At this point I don't even have faith they are properly trained in their trade.

colby r.

Joke of a company.

The only reason we used East Texas Plumbing Company is because our insurance company recommended them. Here's a list of issues we encountered while using this awful company.

1.First the plumbers truck broke down while he was on the way to our house, he had to cancel.

2.We were expecting them to arrive Monday, with our new toilet. Instead they called and said they didn't have the toilet, and needed pick one up. What happened to the toilet that was on the truck when it broke down? No idea...

3. Fast forward a week, the plumber shows up at 8:00am (without a phone call). He then proceeds to sit in his truck for 30 minutes. After finally coming inside we realize his company quoted on the wrong price on the deductible. My wife gets on the phone with out insurance company to straighten things out, they tell here to pay the $75 and they would bill us for the rest. When my wife tell's the plumber what the insurance agent said, the plumber declines and says he's not coming back because he lives 45 minutes away. He was being extremely rude to my wife, assuming she was alone. As soon as I interjected, he fled like a coward.