East Texas Plumbing

Timothy H.

I was also shocked to see all the negative reviews on here because I had a pleasant experience. I called my home warranty due to my kitchen sink stoppage. I was contacted few minutes later by East Texas Plumbing and had a schedule. Tim came on schedule, spent about one hour running the plumbing snake through the line. The problem was solved. I am happy.

Leah C.

Hoo boy! I don't know what this guy's problem is. he only answers his phone from about 8am to 5pm. After hours service is non-existent. I am working through a warranty company to get two issues fixed: toilet handle and under-house pipe leak. He showed up promptly and fixed the toilet. When I told him about the leaky pipe under the house, he looked out the window at the rain. He said he wouldn't be able to do that now because it was muddy. ok. fine. I said, let's try later in the week. Please call me when you can. I work 5 minutes down the street. No call back. From there, I called him at least three times. He would call me back and leave me a message. Finally, after three weeks of missing each other, I asked him to please just set an appointment time and let me know because playing phone tag wasn't working. After another two weeks, I didn't hear back, checked with the warranty company. They said the plumber called and closed the order! I had them re-open it. I tried calling him again today and got a hold of him! After he heard my name, he talked really loudly and said he wouldn't help me. I'd have to call back in and open another ticket(Another $75 fee). I told him no, he needed to fix the issue. He said no, and started arguing with me. So, I ended the call. After 2 months, I still have a leaky pipe. Go elsewhere if you can!!

Connie H.

This was the absolute WORST service I have ever received!! A complete joke!! He was sent out by our home warranty company. When he got to our house, after a night of thunderstorms and heavy rain, he wouldn't walk through the water in our front yard to get to our front door.....(he's a plumber, he should be prepared to get a bit wet if needed). Then he refused to access our clean out valve because of the rain water accumulation in the ground around it. My husband began to dig out the water and dirt to allow him easier access while he sat I. His can and watched. But instead, he decided he didn't want to handle the service call and left. Please don't waste your time or money on this company. And if you have to deal with a home warranty company, request another vendor!! There is a reason these people have to rely on warranty companies to get business. Their reputation precedes them. I will be filing a complaint with the BBB as well. They should not be allowed to stay in business by cheating people out of their money.

Vanessa R.

If I were able to give a "0" star rating, I would based on the customer service and attitude of the technician that came to my family's home. He did get the job done, but honestly, I have NEVER been treated that way. It saddens me.

Jessica G.

After reading the reviews on here, how is this man still contracted through AHS? I submitted a claim yesterday with my phone number as the contact. He called my husband, who told him to call me. He called my husband again and TOLD him he was coming out tomorrow. He was told a) we are unavailable tomorrow and to b) call me. He called me and TOLD me he was coming tomorrow. Again, he was told to come next week. He told me he was coming tomorrow and when I said no, he hung up on me and canceled my service call. The silver lining is that it sounds like I dodged the crappy work bullet.

Laura B.

Rude employees and terrible customer service. Do not use this company!!!! THIS COMPANY IS A JOKE. They use short cuts and do not actually fix the plumbing problem. Also charged me even though warranty is covering it. Currently in the process of getting our money back since we were not supposed to be charged in the first place.

Gloria B.

WARNING, DON'T USE EAST TEXAS PLUMBING. HORRIBLE SERVICE AND HORRIBLE EMPLOYEE ATTITUDE. Our 2-10 Home Warranty sent East Texas Plumbing to replace our Water Heater and they are the Worst company ever I have dealt with. They installed it but did not hook up the electrical wire to it, he claimed he did not have the correct tool to strip the existing wire to connect the green ground wire. All he kept doing was yanking and pulling on the thick wire with his hand and he even cut the top plate in half, what a moron, now what you moron!!! Also a big rip off because in our claim we stated a small leak on pipe above heater and it was so supposed to be included and still charged me $250.00 separate rate for that which was included in claim and 2-10 said it was approved. Now have to go through the warranty process to get my money back. And still no hot water because of this moron that did not finish the job he was hired to do. He also cut the top plate in half and left wires exposed to it with nothing to cover the live wires once someone that knows what they're doing does it right.

Mike M.

As a new resident in Whitehouse, I searched for local service companies that I may need at some point. The reviews of East Texas Plumbing were alarming and I looked elsewhere. Sure enough, first thing Monday morning, the hot water heater stopped heating and since I have a home warranty policy the seller bought, I called them. It was no more than two minutes of hanging up with the home warranty company, I got a call from East Texas Plumbing. I was told that they had the work crews already assigned, but that she would try to work something out. She called back later and said the technician would be at our house by 11:30 AM. The gentleman showed up on time in a very nice company van. He was prepared with parts to fix the problem, which he did very efficiently. He was not real chatty nor rude, but rather very efficient and professional. The lady that helped me on the phone was very helpfull as well. I recognize that this was a simple operation, but given this experience, I will call them when I have another problem.

Aaron P.

UPDATE!!!
I am sad to say that I have to change my FIVE star review to a ONE star review. At the recommendation of Tim from East Texas Plumbing, I called the city. The city did come out and very graciously scoped the drain after I was very insistent they came look at it. What we found was horrendous. Not only did what Tim do just put a quick fix to the solution, but I also learned that he did not use the correct tool for the job once he identified that there were some roots in the line. He did the absolute bare minimum to get my money and leave. I had called to talk to them about this and he was supposed to come back out this morning after I asked about this. I just got a call from them saying they weren't coming back out because the home warranty cancelled the work order because they said they don't cover roots. I am extremely disappointed that a small mom and pop type company would not do the best they could to ensure that the job was done right the first time and then wouldn't come back and fix what they did wrong when asked and pointed out. I would not recommend East Texas Plumbing to anyone and would HIGHLY recommend that you find another plumber no matter how small the task is. It appears they make all of their money from the home warranty jobs and just want to get in and out as fast as they can.

Original Post: We have a home warranty and were pointed to this company through that. I did my research after everything was scheduled and was shocked to see such negative reviews. I immediately called my home warranty company back to see if there was any way to switch to another company that I trusted. While I was on hold (5 to 10 minutes with my home warranty company), I got a call from East Texas Plumbing. They were going to be able to squeeze me in right away. Tim arrived about 10-15 minutes after I got a call that he was on his way. He asked some basic questions, then I showed him the cleanout drain. He asked if there was a plug that he could use for his bigger roto rooter thing. He got all hooked up and went to work. He explained how far he was with the snake and answered all of my questions. Once he was pretty sure he hit the spot about 50' out, he brought the snake back. He brought with it a lot of stuff. He did everything he was supposed to do and cleaned up. I had told my home warranty about the tub leaking too but he said it wasn't on the work order. He called to see if he could also do that but was told he needed to get to the next job since he had already squeezed me in and it wasn't authorized from the home warranty people. I also called his company and confirmed this. I then called my home warranty people and they confirmed that they did not authorize this because they alleged I didn't tell them. I have submitted another ticket through them and I'm waiting to get that fixed. I was a little irritated that Tim couldn't stay and look at the tub leak, but understood his position. I wanted to write this review though to let everyone know maybe there was a bad employee or something, but Tim was quick, knowledgeable, and got the job done. Thanks!

Rebecca S.

Worst service ever, upstairs shower faucet broke. Home owners warranty sent out this plumbing service, pretty sure he was not a plumber, job order sent out 07-20-17, today 07-31-17, still unresolved, as he first said he had to order the part, as of today he is still doing research. He took my part with him, research is not his strong suit, he also never went to look at the actual shower. Today after 8 phone calls, three straight hours on the phone, being hung up on by a female who claims she works for the plumbing company, got a new plumber, different company, who can fix it in two days time, knows the part and has one. Final words, do not use this company, Rude, Unprofessional, I will file a complaint with the Texas Board of Plumbers, hopefully justice can be served.