East Coast Trenchless

Bill C.

Do you have a drain issue? I did. This will be the 4th time in as many years my bathroom drain clogged. Having the same plumbing service come out to fix but like clockwork, the following year same problem. So I went to Angie's list and put in my problem. East Coast Trenchless were the only ones who reached out. I put in the request on late Saturday and they called Sunday morning. I missed the call. I called back and spoke with Shelby. We scheduled for Mike to come out Monday morning. They offered free camera scope of the drain and a military discount. The camera didn't show any clogs but identified a problem with the pipes. The house was once on a sandmound but went to city sewer and the installers went from plastic to cast iron back to plastic. The change from plastic to cast iron created a place for stool to catch and cause a blockage at least temporarily. Mike recommended an extra flush or two to reduce the solid build up. Did they fix the problem? No as there free camera scope showed no problem. Would I use them again? You bet!!. Shelby, the voice on the phone was pleasant and she explained the offers, the process, and answered every question I had. Mike, the technician, was friendly, professional and showed me the video he took of my drain while explaining what I'm looking at. Other than the extra flushing, he recommended (but didn't pressure) I redo my inside drain piping since there are many changes due to DIY projects and not many straight pipe runs. He's working on the estimate. So if you have a drain issue (mine was stool blockage...based on history) give these guys a call.