Earthheat

Rick G.

Earthheat has gone from top-notch winner in my book to big fat loser. They installed my new gas water heater a year ago, and to great avail, so of course that is who I called to do a furnace maintenance call prior to winter. I scheduled an appointment, which was confirmed by Jessica in the office. A week later I got a ""confirmation of appointment"" reminder email by Jessica. The very next day, I got another email stating ""we are not taking any new service calls"", recommending a different company. Now this is a Friday, with the scheduled appointment on Monday. After several additional emails and a phone call, Gerard the owner piped in with his apologies that they have never been this busy but somehow they would ""fit me in"".

So Cenobio, the technician, showed up on time Monday and found several things that needed repair, most importantly some of the duct that if not fixed may release carbon monoxide into the living space. Not only, the motor responsible for air movement was making sounds that could result in failure, and if failed would leave us without heat for up to 2-weeks as ""these parts are hard to get"".

Cenobio said he would write up the repair recommendations and they would be sent to me with the invoice. I waited a week, didn't hear anything so I called Jessica in the office. She said she would check on it. November 6th, I received an email from Jessica, and I quote ""There will be no charge for coming to look at your unit. However we are extremely busy and not accepting any new work at this time. I am sorry that we could not help you further"".

To which I replied: ""Jessica I must say I am very disappointed with the entire process I have been through with Earthheat. I was thrilled with the service I received with the hot water heater install last year and have recommended your company to many local friends and family. But the communication and responses I have received for this transaction have left me scratching my head.

I get it. You are busy and don't want my business. Perfect. I can accommodate.

But your technician made several recommendations that if left undone could leave me without heat and potentially breathing dangerous fumes - exhaust issues. And a motor or compressor that is making weird noises and should be replaced.

Your technician said he would send these recommendations to me via email. I would appreciate if you met your commitments"".

Gerard the Owner now replied and I quote: ""Hello Rick, I'm very sorry for the lack of communication on our behalf. We have never been so busy. I will get with Cenobio who came out to get a Much better understanding of the issues you are facing. I will also honor the continued service though we are not currently taking on new service type work as it was explained. I will be back in touch Monday morning after speaking with Cenobio"".
That was November 6 2020, and the last I heard from Earthheat.

My takeaway: They are busy and don't have time to meet simple commitments to simple consumers. And as stated earlier, I will accommodate and so should you.

Tom R.

I just finished a long geothermal retrofit with EarthHeat: I needed wells for the ground-source system (subcontracted to Cascade Drilling), a way to get the piping into my house, and all new equipment suitable for the house.

They removed my old gas furnace, replaced it with a WaterFurnace heat pump, redid the ducting in the space to work with the new equipment, and replaced my old gas water heater with an electric water heater at the same time.

This was a large job that involved many moving parts, both literally and figuratively, and EarthHeat pulled it off.

The system has been running for just over a week now, and it's been working well; I'm happy with the result.