Earl's Plumbing

Jason H.

After having Earl's out for our clogged kitchen sink that turned into leaky/faulty pipes in August, we thought our issue was fixed. We now have a newborn home and can't wash our bottles in the sink due to back up. No problem, these things happen.

I called Earl's this morning to discuss the issue, the urgency and to see if they would make right this problem as it is quite urgent. After initially talking to the surly customer service rep, and having her argue with me regarding the previous services, I was then put on hold and told by another representative, Heather, that they were out for a leak last time, and the soonest they could get out would be Tuesday, sooner if anything becomes available.

So not only was the customer service rude, they don't stand by their work. There shouldn't be a tone of hatefulness, rudeness or annoyance less than 30 seconds into a phone call when the nature of their very business is customer service.

I hope that I caught these individuals on a stressed morning due to holidays, overworked, understaffed, or whatever the case may be and that this isn't the norm for Earl's.

Please consider your expectation of customer care and service before contacting this company.

Harold T.

Needed to replace a gas hot water heater. Discovered no hot water at 5 AM. Called them a little after 8 AM. They got to me me and replaced a 40 gallon gas hot water before mid afternoon. The guys were clean, courteous, professional and efficient. The price was fair for the service requested. You can't go wrong with a reputable business like Earl's.

Chantal W.

Worst customer service ever hangs up on a customer very unreliable and very dismissive

D. B.

Let me preface this review with saying I've used Earl's several times over the years, and they have done satisfactory work previously, and they graciously fit me in. My main argument? Why didn't they offer what two other plumbers said would be the correct code-enforcement way to fix the situation?

I did not appreciate how this situation was handled, and was cut-off by the manager before I could even finish explaining my frustration, and getting an explanation.

I called them for water leaking out of a wall light fixture. They came and identified the problem as the condensation pump hose from the a/c, which had somehow been pulled out of the exit hole (it is supposed to exit the roof through a pipe that is tied to the sewer line- but the pipe has been gone). Instead of offering to at least shove the hose back through a hole and having me sign something that said I needed to get this corrected/they can't be held liable for further damage, or actually offering to tie it back into the sewer line, which I would have needed a plumber for (I spoke with two other plumbing companies who confirmed this was the process)- they left the hose leaking in to my attic, which caused further damage (water leaking through the ceiling). They simply recommended to call an a/c repair man and left.

A/c repair man came out, shoved the line through the hole and talked to their master plumber about the situation and asked what the proper protocol was (to tie it to the sewer line, which required a plumber).

I called Earl's to discuss the matter, I *did not ask for a refund*- I'm happy to pay for them to come out, but was given one after the manager said ""I'm not going to go back and forth with you, I've refunded the service fee"" rather nastily. I realized I wasn't going to get an explanation of why I wasn't offered the correct way to fix it, so I just accepted the refund.

Jill M.

Have used Earl's on several occasions and have left good reviews on several websites. They did a good job at a reasonable price and I will certainly call them back if I ever have a need for a plumber again. I highly recommend them and like to mention the coupon on their website! Give them a try and don't forget to use their coupon!

Donald M.

Recently we had multiple plumbing issues, specifically drainage problems .We brought in our usual Plumber who unfortunately came out, stayed for approximately 20 minutes and charged us over $600 to do absolutely nothing. Zero was fixed when he left. We decided that we would call Earl's plumbing because we know of Barry and his outstanding reputation and knowledgeof the profession. Fortunately they sent us Chris,the self-described drain guy. A specialist from Earls plumbing. Chris charged me half of what our usual charges are and fix everything that was wrong. Both of the toilets were plugged up and one with a broken handle, two showers were plugged up--one very badly, the kitchen sink was clogged up and Our guest bathroom sink did not drain. You name it nothing was working. But when my new friend Chris left everything worked beautifully and it still does. I would highly highly highly recommend Earls plumbing and if you need a drain guy ask for Chris. Not only is he professional, knows what he's doing and he is pleasant and well mannered. The price was unbelievably manageable. Thank you Chris and thank you (Earls plumbing ) you are our guys now.
With great appreciation, Barbra A

Cathleen C.

Came out to my house to assess a broken pipe that we had exposed for them, promised a call back or email and nothing!

Jerry S.

Waiting all day, they must have only 2 plumbers.
they came and could only do one thing.
they were supposed to be here around 8 am. They had an emergency so they blew us off until 2pm.
Have to make another appointment to fix anything else.
made the appointment. But apparently they only have 2 plumbers. An emergency leak.
So they were supposed to be here today.
get a call at 7 am they have another job.
Well its 10:39
I guess our time means nothing.
2nd time having to wait all day for a morning appointment.
guess they will show around 2-4 pm.
i guess appointments can always wait. If there's new customers.
waste of time.

Mindy L.

First of all shout out to Bob and Leroy at Earls plumbing! My hot water pressure was gone, air bubbles and no pressure at all. Of course after googling I was going to need a new hot water heater.
Funny enough the next morning I'm driving and end up behind an Earls plumbing van and said well I can remember that number 888-8888. I took it as a sign. The receptionist was friendly and helpful and then Bob and Leroy came to my house. I was in full panic mode because I am unemployed due to Covid so I was imagining the worse being a $1500 hot water heater. They may have been here for 30 minutes but after fixing my hot water heater (broken nipple) I was over the moon excited when the bill was $88.
You can definitely trust Earls plumbing to be honest and not try to rake you through the coals during very hard times. Thank you, thank you, thank you, to all at Earls you made this girls life a lot easier and less stressful!

Ed-die B.

Earl's Plumbing, but especially Christine in the office, was amazing! She was so helpful and knowledgeable about the work that needed to be done to my house. I needed under the slab repairs to the pipes. She helped me deal with the insurance company and was there to assist in the process at every step along the way. Would recommend them in a heartbeat!