Earl's Plumbing & Air

J R.

We've lived in Lubbock for 6 years now. We tried a few different plumbers/HVAC companies over these 6 years. They were all satisfactory. However, we wound up calling Earl's a year or two ago. Someone recommended. They were very professional. From the lady who answered the phone and made the appointment for me to the text (including photo and info of service tech) telling me they were on their way to finishing the job and following up afterwards, all A+.
I highly recommend these guys. We have a tankless water heater and Earl's man Drake specializes in these heaters and he knows what he's doing - no question. Thank you Earl's! (This is a totally unsolicited review:)

Albert P.

I contacted Earl's for a routine check on our heating and air conditioning system. I was able to book an appointment the next day. The tech sent me a text which included a link that tracked his location. When the tech arrived he explained the service before he began working. He was very professional and respectful to our home. When the service was complete the tech explained all of the readings and results that were taken. The billing was detailed and payment made convenient. I was able to do it from my phone. It's apparent that Earl's utilizes the latest and greatest technology and equipment. All that is great but without great customer service by a qualified technician, none of that goes very far. I feel Isaac Delagarza (technician) provided that and went above and beyond that. A big thanks to him and Earl's Plumbing, Heating & Air! I will be using them again.

Jasbinder G.

I had heard good things about Earl's Plumbing, so when I needed a plumber, I called Earl's Plumbing. Since then I have called them 2 or 3 times. They always do a good job. I trust them completely. There pricing is reasonable. They have been exceptional overall. I called them again today, and it was the same technician, James L Orr. He is fabulous. I cannot say enough good things about him. So for me, whenever there is a plumbing need, I call Earl's, without giving it a second thought.
Thank You, Earl's Plumbing.
Jas G.

Christopher C.

Earls does not guarantee their work. They did not do a good job the 1st time and then tried to charge me again to come out to fix the original problem. Use someone else if you want the job done right. Dont let the cheap prices fool you, you get less than what you pay for once you have to hire someone else to finish the job.

Krysti S.

After MANY floods in our basement due to electrolysis in our copper pipes, we had Earls repipe the entire house using PEX (sp?). It was A big project, and water had to be off completely for a few days. They got the water back on at least in the bathroom as quickly as possible, and the entire job was done in about a week. Chris headed up the project and did an amazing job. They are professional, clean and neat, explain everything in detail and answered all our questions. They will be our new plumber on a regular basis from here on out. We could not be happier!

Victoria H.

Called Earl's this morning for a leaky faucet. Chris came out this afternoon and couldn't get the faucet to leak--figures! He checked the connections and told my husband that if it happened again, he should call Moen directly and they could troubleshoot it over the phone and, if necessary, send us a new part at no charge. He said that he would be glad to come back and install it. Hopefully, the "leak" has fixed itself, but I'll definitely call Earl's if the need arises! They even texted a picture of the service man, his name, and a brief summary of his qualifications before he got here. Professional, quick service and he didn't charge me for a service call since he didn't do anything! As seniors, we really appreciated the whole experience and would highly recommend Earl's for your plumbing needs.

Tiffany W.

Earl's is amazing! My husband and I needed a new AC unit. Ty came out and was very professional. He looked around and explained to us what he thinks we need and what we didn't need. He was very honest and informative. He gave us a great quote and was able to schedule our new installation for the next day. Reyes and Ted came out and did the installation. They were both very kind and professional the whole time they were here. They did great work and cleaned up everything. I would recommend using Earl's. We are very pleased with the service and costumer service.

Michael W.

The most dishonest company I have ever dealt with. We paid them to do a sewer line inspection before we bought our new home and they told us the line integrity was good. We moved in and immediately had problems. Since then we've had another company out who has confirmed the line is bad and was bad before we bought the house. Earl's refuses to admit they made a mistake and now we are looking at a $15k-$20k fix. We did the inspection to avoid this exact situation. Do not use Earl's for anything and when getting a home warranty on a home choose any company other than Earl's. You can't do business with companies that don't stand behind their work.

Carissa S.

Sadly I need to update my review. When they came to service my air conditioner they tried to sell me a $20 part for $180. At which time they said that they had sold a lot of them that day. I wonder if the guys meter was inaccurate because surely not that many people needed the regulator. You can get them at Home Depot for around 30 bucks.

I called to schedule a Maintenance on my heater. They were able to come out the next day. The technician called to make sure what time worked best for me, upon arrival I received a confirmation text of the technician name and photo. Tony was super thorough making some adjustments to the unit- there were some wires that had been taped and he capped them off. He went and bought a new filter and installed it, he offered information on the pump vs gas. He spoke highly of his enjoyment working for Earls. I could tell as it showed in his professionalism and job quality. I was very thankful and knew the call was very much worth it

Dena M.

We purchased a home warranty plan from Earls Plumbing in September and had to use it before Christmas. The plan says you have to pay a 75.00 deductible per appliance or item per visit. We had 2 on our first visit from them. Once the technician looked the items over he said he would have to order the parts and would get back with us in a week or so. After 3 weeks I made the call back to the office and the young lady apologized for the tech not getting back with us and she would have him follow up with us. When the tech called back he said he had the parts and he replaced them that week. Less than a week later the item failed again and the tech finally decided it would be better to replace the unit. Long story short we had to wait almost 2 months for something that could have been here in a week and then had to cancel the whole dang thing including our home warranty with them because they wanted to upcharge us another 90.00 dollars on what we already had paid because we didn't want the same mfg item. Please use caution when dealing with he second in charge at this place of business. The almighty bottom dollar is more important to him than the satisfaction of a customer that had to pay 700.00 for a home warranty 150.00 for them to come look at the items and 2 months for absolutely no closure to this issue. We have requested a refund on the home warranty that we purchased and will be adding another response after this one as to how long it takes them to refund us and if the try to short us on the amount.