Earl's Plumbing & Air

Tiffany W.

Earl's is amazing! My husband and I needed a new AC unit. Ty came out and was very professional. He looked around and explained to us what he thinks we need and what we didn't need. He was very honest and informative. He gave us a great quote and was able to schedule our new installation for the next day. Reyes and Ted came out and did the installation. They were both very kind and professional the whole time they were here. They did great work and cleaned up everything. I would recommend using Earl's. We are very pleased with the service and costumer service.

Michael W.

The most dishonest company I have ever dealt with. We paid them to do a sewer line inspection before we bought our new home and they told us the line integrity was good. We moved in and immediately had problems. Since then we've had another company out who has confirmed the line is bad and was bad before we bought the house. Earl's refuses to admit they made a mistake and now we are looking at a $15k-$20k fix. We did the inspection to avoid this exact situation. Do not use Earl's for anything and when getting a home warranty on a home choose any company other than Earl's. You can't do business with companies that don't stand behind their work.

Carissa S.

Sadly I need to update my review. When they came to service my air conditioner they tried to sell me a $20 part for $180. At which time they said that they had sold a lot of them that day. I wonder if the guys meter was inaccurate because surely not that many people needed the regulator. You can get them at Home Depot for around 30 bucks.

I called to schedule a Maintenance on my heater. They were able to come out the next day. The technician called to make sure what time worked best for me, upon arrival I received a confirmation text of the technician name and photo. Tony was super thorough making some adjustments to the unit- there were some wires that had been taped and he capped them off. He went and bought a new filter and installed it, he offered information on the pump vs gas. He spoke highly of his enjoyment working for Earls. I could tell as it showed in his professionalism and job quality. I was very thankful and knew the call was very much worth it

Dena M.

We purchased a home warranty plan from Earls Plumbing in September and had to use it before Christmas. The plan says you have to pay a 75.00 deductible per appliance or item per visit. We had 2 on our first visit from them. Once the technician looked the items over he said he would have to order the parts and would get back with us in a week or so. After 3 weeks I made the call back to the office and the young lady apologized for the tech not getting back with us and she would have him follow up with us. When the tech called back he said he had the parts and he replaced them that week. Less than a week later the item failed again and the tech finally decided it would be better to replace the unit. Long story short we had to wait almost 2 months for something that could have been here in a week and then had to cancel the whole dang thing including our home warranty with them because they wanted to upcharge us another 90.00 dollars on what we already had paid because we didn't want the same mfg item. Please use caution when dealing with he second in charge at this place of business. The almighty bottom dollar is more important to him than the satisfaction of a customer that had to pay 700.00 for a home warranty 150.00 for them to come look at the items and 2 months for absolutely no closure to this issue. We have requested a refund on the home warranty that we purchased and will be adding another response after this one as to how long it takes them to refund us and if the try to short us on the amount.

Jeanie M.

Arrived ahead of estimated time, was fast, didn't make a mess. He also told us about a warranty program for our appliances.

Mary W.

I use Earl's because my house came with a warranty with this company. A couple of months ago, when the temperatures outside first start reaching the upper 90s, the ac completely stopped working, so I called them. They didn't come to the house until four days later despite having on-call guys. Once they finally did make it to my house they didn't fully fix the issue. The ac continues to stop working every time temperatures get high. After being able to confirm exactly which conditions cause the ac to stop working, I called them again. This time they came the same day and didn't charge me saying they should have caught the problem before (I agree). However, they still didn't fix the issue, and I had to call them right back out. They came back a few hours later, but they managed to completely break it. My ac doesn't work at all now. They said they'd be back this morning but at 5:30 they still haven't shown up despite completely breaking my ac. I suggest taking your business somewhere competent and with integrity.

Mark D.

We tad a simple work order. HVAC Preventive Maintenance. Earl's is supposed to bring its own filter and then replace the filter. Earl's used my filter and didn't replace it correctly so that the air conditioner and house was exposed to a lot of dust (Fri was a very dusty day). All in all a simple job was botched and incomplete at our detriment. If you can't trust with a small thing, how could I trust if my old HVAC went out?

I did place a call to express my concerns and demand that a tech come out the day of this writing. I will update if it is resolved.

Earl's sent a technician on a Sat to re-work the job. It was done efficiently and effectively. Moral of the story---do it right the first time. Everyone today was very nice, sorry for the problem, and efficient.

David B.

I have to say, I was impressed with how quick Alex and his crew was able to install the AC unit from the time he went to check out the issues I was having with it. Alex was very professional when talking to me over the phone and explaining what he found during the inspection of the unit. I already knew before what needed to be looked at and he confirmed my findings and did not BS me. I will highly recommend Earl's and will stick with them when I have future AC needs. Thanks to all who was involved in this install and sale. I appreciate it greatly.!!

Dominique R.

Earl's company has grown in the last year with their Remodeling department, Electrical department, which I may add is the best work I've seen in West Texas, a on-call staff for unexpected maintenance emergencies, and a New Staff well experienced in all departments working with new commercial and residential work.
They'll come out to your location to give you free quotes and work with your budget. Throughout the process of working with you they stay in contact with you until the jobs done no matter how big or how small. I renovated my business and home using Earl's & called them for small touchups and maintenance calls, they are my go to guys. There a honest company that treats you like Family, I would recommend them to anybody.

http://www.795earl.com/

Miranda J.

They quoted my husband $460 to replace and install two new toilets in our rental home. I came from Dallas to oversee the install. Upon arrival the technicians informed me the cost to do the job would be $800. They called their supervisor to confirm the price at which point they said they would give me a "deal" of $750. I had just had toilets replaced in my home and knew this was outrageous. Thankfully I called a local competitor who did the job for $420 so my trip from Dallas wasn't a complete waste of time. I wouldn't recommend this company to anyone.