Earl's Performance Plumbing

Lorrie G.

It is two strikes and you're out for Earl's Plumbing. We were aware they overcharged once before but this latest price gouging is the worst I have ever seen as an 80-year-old consumer. First of all, Earl's could not give me a rough estimate for a routine replacement of a water heater recirculating pump and insisted a 'technician' would give me an estimate when he comes out to the property. Sounded reasonable except for the fact that the 'technician' had no idea what it would cost he because he is not capable of producing an estimate, he could only refer to Earl's established list of prices.
so why couldn't Earl's do the same when I called and ased for a price!? Next, I discovered the pump costs $219.00 at Home Depot and Home Depot said it would be a one hour job to replace the new pump. Meanwhile, Earl's informed me that they would charge $1,089 to replace the pump. You have got to be kidding, this kind of price gouging is darn right criminal and most certainly unethical. Whatever you do, find another honest plumber, maybe Earl's just likes to take advantage of a senior citizen. And by the way I did find another plumber to replace the pump for less than half of what Earl's charges for labor. Earls has a large imprint in this area, but I wonder if people are aware that they are grossly overcharging.

Tanya A.

Josh was a great technician. But we are very upset about what we were charged. He was here to fix our water heater for four hours. We got charged a flat fee of $1950. That comes to around $480 an hour. Very little parts were needed. We would much rather have gone with a plumber with an hourly fee. We've called around and it's around $160 an hour. We will never use Earl's again for this reason. We complained to them and got no response. Our hands were kind of tied because it was the end of the week and the water heater had already been semi taken apart when the new charge was disclosed to me. It started at $650 then went up to $1950.

Haley A.

Hired to do a plumbing inspection with details of issues and bids to fix the plumbing issues. They took payment onsite. I received a report with photos only no description of what is wrong and no bid for the fixes. Have called the manager, Tech Matt that came out, texted, and emailed. Still waiting for a response. Very unprofessional. It has been over a month since Matt's site visit. They were paid about $400 and sent pictures and nothing else. Never would correct it. Left us in a bind.

David B.

This company is taking advantage of the elderly and no intellectual individuals when it comes to plumbing issues! I went to a friends house, with a leaky hot water lavy sink faucet in a mobile home. Told him it had to be replaced. I'm 61 years old and was a residential plumber in the late 70's to early 80's for abut 5 years. I removed all the old flared fittings and 3/8"" copper tubing lines, installed angle stops but when it came to removing the bad faucet I had to remove the round sink, rim and sink-clips, litterally had to cut the old faucet off the sink, all done in a mobile home. This has been done on my days off and at 61 years old I am beat, and bruised up arms, ribs and wrists. I told the owner to call a plumber and I would pay for them to finish the job. He called Earl's the made a scheduled time never showed called back and said they would be there between 1 and 3pm on Thursday the 5th of October. On my day off, I head over to the work site and wait.
Mind you all parts to complete the job were there sitting in plain site! All it was was a simple re-mounting a Lavy sink with a new Lavy faucet already installed and connecting the supply lines. I was told by Josh that sink can't be remounted in that vanity the whole is too big. He then began to tell me how trailers were all manufactured and they glued the sinks down, yada ,yada, yada!!! He wanted to charge us $480.00 to install a newer drop in sink if we went and bought it or $660.00 if they had to go get the sink. He was straight lying to my face and trying to take advantage of the situation!!! I told him go get the sink it needs to be fixed. In 20 minutes, while they went for the new sink, I remounted and installed the damn' sink I wanted to pay them to do! It's working fine no drips, no runs and no errors!!!! This company is full of Sh*t! They are taking advantage of customers and don't even know what a sink clip is!!! I seriously think this company needs to be reported to the better business bureau!

Andrea M.

I have resided here for five years. Only coming across the add old school style in the phone book I liked the add & professionalism speedy arrival friendly knowledgeable SERVICE I received when I made this call This will be THE PLUMMERS we choose & can appreciate!

Greg C.

Scheduled a appointment almost 2 weeks ahead of time to coincide with my day off. Got a text and email reminder the day before to confirm my appointment. I dug up my septic tank at 6am versus them doing it at 1 to 3pm at 107 degrees. Then at 8am I get a call to reschedule on Wednesday, I work Wednesday. Not happy for the ""tough shi*"" attitude I got from the caller.

Leigh C.

Our septic backed up and flooded both bathrooms . Earls was able to come out the next morning to pump it out. In the process, they discovered ALL of our lines were clogged! Before they started working on those, they let us know we were at over $500 already but we HAD to fix the issue so they proceeded to spend a few more hours completely clearing all the lines 3 guys working non stop most of the day We waited for the call from their office telling us the total bill, expecting to have to sell one of our kidneys to pay for this disaster . We were SO grateful that, after all that yucky work those guys did, our bill was only a little over $700. They were fair, thorough and professional! Thanks, Earl's!

Alicia J.

since when did plumbers become dirty sales men? I have old galvanized pipes and under my tub the pipe was completely blocked. I called earls out and the plumber quoted me the cheapest price of 2500!! I was desperate so I accepted and he said he would be out the following day to do it. I never saw the quote and he never mentioned all the extra fees he threw in there, and I was way over charged for the little bit of work that was actually done. Apart from the super shady deal I got he also was cussing and talking about thinking no one was home but my son was in his room hearing it all. I have used them in the past and had great experiences but die to the experience I just had I would never recommend Earls plumbing to anyone!! trust me it won't be worth what you get!!! -sincerely a very unhappy customer

Scott J.

MY REVIEW WAS NOT FOUND. IT SAID ""FINISH YOUR REVIEW"".
VERY CURIOUS!
I said that Earl's Plumbing charged me $2,900 for a water heater that Home Depot sells for $565 RETAIL. The installer was here for about an hour and a half, maybe 2 hours max! That means this installer is charging over $1,000 per hour labor charges.
Shame on you for overcharging this old widower who is new to Redding from southern CA.

Kristine B.

Earls plumbing is very good. They came out to my house and finish the job and it was great. You can depend on them and very nice people.