Eagle Plumbing Repairs & Drain Cleaning

C C.

I was referred to this company from my aunt. I never decided to read reviews before setting a service appointment. Now after reading these bad reviews is it really worth adding another bad review. Here's my review.

I recently contact Eagle Plumbing for service on 6/30. When calling them you have to speak with someone from their scheduling department. I spoke with a young lady name Jennifer who was extremely rude and very disrespectful. Fast forward, The technician came out and stated it wasn't a plumbing issue. My tenant than had the tech to look at her running toilet, he stated the toilet was fine. He told me my charge would be $125. I stated okay, but I didn't understand why when he didn't do anything or resolve the problem. Days later I see a charge of $165 on my cc. I contact the office, Jennifer answers the phone. I asked can she explained why the difference in price. I informed her I was told the $125, she than said well he gave you a discount, you should have been charged $155.00. I explained to her I didn't ask for a discount and to let me speak with a supervisor or a manager. Jennifer starts screaming at me so I hung up on her.

Today I got a call from her (Jennifer) again, telling me they will refund me $40. I explained to her this is not about the money it's about her customer service and again I needed a supervisor to call me. She stated she is the accounts manager, and I won't be able to speak with any other person. I hung up! Basically they service is horrible, the customer service is terrible. I wish I would have read reviews before booking with them!

Lynnette F.

Do NOT USE this company - wish I had read the reviews before calling. Seems to be a almost a scam - they really willing to come out for a $45 fee to access and give quote - which is reasonable.

After coming out on a Saturday the technician assured me that he could successfully unclog drain for and additional $425 (sound familiar) - then after attempting for a VERY short time decided he could not and would require MORE work during the week. Another plumber came (from another company) and successfully unclogged in less than 1 hour. Monday morning received call from Eagle demanding payment of $425 - informed them job was NOT DONE. I contacted my attorney who advised the ONLY money they were owed was the $45 call out fee. STAY AWAY as this mo of doing business seems to be more common than not for this company.

Pierre P.

Plumber showed up but never succeeded unclogging the drain... they told me they would only charge me $45 for the traveling and the attempt but then they charged me $250 over my card...not was never completed.

Victoria Gifford X.

This Company rates a total ZERO, took $600 from me and the toilet is in worse condition than it was before they came, and they refused to come rectify the problem, they suck really bad!

Kelly M.

DO NOT USE EAGLE PLUMBING!!!! It is clear to me now why they have an F rating on BBB. They are very misleading over the phone about what they will charge for a service call. I was told one thing on the phone but when the technician arrived (over an hour late) he told me he'd need an additional $200 as a ""diagnostic fee."" This was before he even looked at our hot water heater. Then he charged me an additional $100 to turn a valve and tighten a wire. HIGHWAY ROBBERY! I was desperate to get my hot water back and this company definitely took advantage. Several calls and complaints have resulted in no response from management or the owner. Eagle Plumbing should be embarrassed by their shady business practices but they're probably too busy screwing other customers to care.

Stacey P.

The tech just didn't show up for the first two appointments. When he finally showed for the 3rd appointment, he quoted me a price, but stated that it would go up if it took him more than 2 hours. To top it off, he wanted me to write my credit card number down on the invoice along with my cvv number. He didn't have a POS machine and they don't accept checks from Orleans Parish!

Carol E.

DO NOT DEAL WITH THESE PEOPLE! Was threatened to be taken to court after I refused to pay $65.00 service fee. We were promised service between 1pm and 3pm perhaps even earlier then 1pm. We called at 4:20pm to cancel and were told we CAN'T cancel because tech is on the way. I told her we were not paying a fee for NO service. She threatened to sue us for the fee, she said they service the whole area and not just our little area. By the time the conversation ended she was yelling at me on the phone. Rude and ridiculous!!!! Can only imagine what service would have been like.

David R.

BEEARE! Predatory pricing on weekends. Do not fall for the $107 weekend fee. All labor and materials charges will be hyper inflated after the work is done. Steer clear. Find anyone else. Got charged $450 for simple 30 min fix. .

Ann M.

This company and some of their technicians (if you can call them that) are dishonest thieves. I had a leaking pipe in one of my bathrooms and they came out and ""fixed"" it for $385. The problem was is that it was still leaking. When I called them back, a different technician returned four days later, entered my home, looked at the issue and said there was nothing he could do. He proceeded to provide me with an invoice for an additional $565. I called them back and advised that since the technician didn't do anything, that the pipe was still leaking. The next day the same technician who came the previous day arrived and finally fixed the leaking pipe and charged me another $675. Three visits over six days, two different technicians and a total of $1,625 to fix one leaking pipe in my bathroom. I am elderly and feel that they took advantage of me. So much so that I filed a complaint with the Louisiana Attorney General who were able to get some of my money refunded. Do yourself a favor and go with someone else - anyone else!

Richard G.

Rip off company, I needed a faucet repaired or replaced. The service or diagnosis charge is only $65, but the repair is way overpriced. To replace the faucet they wanted $245,the repair man told me there is never a charge under $200, something they do not tell the person who answers their phone. Do not deal with this company they can not be trusted.