Eagle Plumbing Repairs & Drain Cleaning

Elijah B.

I had been a customer of yours 3 times before this latest episode. I called you about a leak in my house on Wednesday, December 12, where the technician misdiagnosed the problem, saying my drain was stopped up with hair, even though I said to him, I believe there is a leak. My carpet was already soaking wet in the adjoining room. He used a snake to pull out hair from the tub drain,, charged the $330 after telling me it would be $315.00 and left. I called again on Friday, when now water was leaking in another room and from the wall of the bathroom. Sabrina (who answered the phone) said the tech told her I'd probably be calling back sent a different technician, who after again being shown where the water was coming from under the wall, went outside to see water was on the side of the house, said that they would call me the next day because the leak was likely under the slab, and they would have to dig for it. No call os Saturday AT ALL! With water continuing to leak into my house, I called Stuart Plumbing on Sunday morning. Not only did they immediately correctly diagnose the problem behind the very wall I told both of your technicians, they fixed it immediately. I'd already decided this was the final time, I'd be using your service, but then you had the nerve to casually call me at 9:13 on Monday morning to ask if I still needed your service?! 2 techs walk in and out on soggy carpet since December 12, and you ask if I still need service 5 days later?! And when I tell the story to the caller, I get an ""Oh well"" attitude, lots of excuses, and never an apology or even offered some of my money back. Trust e, I will make it my mission to spread this horrific experience to every one I know, social media, and every listening ear. What nerve!

Danette P.

Wish there was an option for no stars. This company came out twice for a leak in my wall. The work was the same both time and never fixed my leak. One time the charge was 175 and the other was 400 requesting, which I refused to pay. The first time the plumber came out I had a Major issue that needed to be addressed the next day. They wanted to demo part of my kitchen and my insurance refused to let them do that. They were to go in through an exterior wall instead. The plumber began sawing on my exterior wall on an opposite wall from where the leak was. I stopped him. The second day home was misdiagnosed with a whole other problem and when he left I still had water pouring from my home. Had to call a different company out and they pin pointed the issue in a matter of minutes and were able to fix it without destroying my kitchen or exterior walls. Beware of this company. Would not recommend.

Beverly C.

I would not recommend Eagle Plumbing to anyone. I paid full price to have my drain unclogged on the day they arrived. They came out two day and still did not unclog my drain. After the first day my toilet was leaking water (which it was not doing prior to their arrival), and after the second day my toilet was rocking from side to side, and that's how they left me. I had to hire another company to unglog my drain and they charged me less than half the price that I paid Eagle Plumbing. Please don't waste your money. Do not pay them until you are satisfied and they complete the job.

Christina B.

Worst company ever. Lied about price and charged double for zero work done. Got me to ""just sign"" and they'll take care of difference in price for you but never did and ignored call after call and email after email. After scamming me and charging double tech even left my garage flooding others were in shock he did that and said it would have taken 5 mins for him to drain the line. Do your research and look at all the negative reviews this company has.

J.H. C.

This company is the absolute world's worst. Ran my credit card for work they never even attempted and stated they were in the right because I had verbally agreed to the work. Hello? -you're supposed to do what you say you're going to do! It is called INTERGRITY. Eagle has zero integrity. Will likely end up in court with them. STAY AWAY. WORST COMPANY I HAVE EVER DONE BUSINESS WITH.

Roger R.

I contacted them...they did arrive in a short time.
With a 65$ service charge to show up,and after i explained the issue. The technician gave me a quote of 680$ before even getting out his truck. I thought it was very high, for cleaning 1 line.
The technician did find 2 breaks in the line, and couldn't clear it.
Spent 45mins on job and couldn't complete the job due to breaks in line, then rolled his blasting hose up.
Handed me a bill for 680$... For a job that wasn't completed.
We spent the next 20 minutes haggling over the bill for services not rendered, contacted their office, renegotiated the bill to 500$...still for services not rendered...
I paid the bill, but would not use this company without knowing all possible cost up front,,,,and if the job can't be done,,,the contract null and void....with just service charges paid....written up front on the contract...
This company would keep SMALL CLAIMS court busy..
CUSTOMERS BEWARE OF EAGLE PLUMBING...

Denise Z.

On April 11 2018 we called Eagle Plumbing, they came out and quoted $600 to do a full line cleaning. May 24, we called back to tell them the same issue was back and after a couple of hours the same technician came opened up the drain, and was clear, or so we thought. Before the tech finished he said we would need a camera and quoted $200. We received a quote for the camera that was $350. We declined as we only wanted what we paid $600 for to clear all lines. Yesterday the third time in less than 2 weeks later we still have clogged drains and toilets over flowing. I called again and was told we need to pay for the camera $350 so they could see the clog. Maybe I am naive, and expect a job to be done right the first time and $600 was quoted to do a complete line clearing....... We asked for the manager Charles Robinson to call us and explain the enormous amount paid $600 and technician quotedof $200, and the second quote for the job as $350 for the same job... As of 2p.m. Today we have not heard from this Manger.

Tommy P.

Don't deal with this company! They charged me over $500 for a job that required less than 2 hours labor with $20 in material and didn't get the job right. I had to get someone else to come out and fix their mistakes and fix another problem they quoted me $700 to fix for less than $100 and 1 hour of labor. Recap: I got ripped off, charged over $500 for a job not done correctly then given an estimate to repair another issue of $700. Had another plumber repair job done poorly and job estimated at $700 for less than $100. The worst part is they did not acknowledge any wrongdoing and have made zero effort to make it right despite contacting them multiple times Poor work, unprofessional management and unethical business! I wish zero stars was an option and hope you heed my warning and don't get ripped off or taken advantage of by this company like I did. Don't do business with Eagle Plumbing unless you enjoy being ripped off, taken advantage of, and ignored when trying to address your concern.

Thomas C.

If I could give them zero stars I would. They were so bad that I couldn't even get them to come out and do a simple fix of a tankless water heater. I kept getting told what was gonna happen and I even gave them my credit card so that they could order the parts. No-show no call. Don't waste your time call someone else.

Toby T.

No Stars here!!! I called Eagle to have a technician come out and evaluate my hot water heater pilot that was not lighting. The technician arrived and attempted to light the pilot as I did prior to him arriving and was not successful. He then suggested that I have the controls changed. After given a price to make the repair I opted out of the replacement to get additional evaluation at quote. I handed the technician a $45 dollar check for his evaluation as advertised and was told that it would be $107.00 because he TOUCHED the water heater while trying to light it. I refused to pay the extra $62.00 for him pushing the ignitor button. Stay away he was only at my home for 10 minutes!!