Eagle Plumbing Repairs & Drain Cleaning

Anitra W.

Horrible experience. We are 2 old ladies just trying to get a bathroom redone after getting swindled previously by another contractor. Eagle started out by misrepresenting that we wouldn't be charged for the estimate visit. After the technician completed his estimate, he told me he was adding a $165 charge for the estimate. Then, he misrepresented that the $165 would go toward the job itself if we hired them. We scheduled the job despite the misrepresentation (shouldn't have). On the day of the job, the technician spent 4 hours at the vacant house just lowering a shower valve, disconnecting a sink and cutting a huge hole in our new floor backer board where a hole didn't need cutting. That's all he did for 4 hours. Billed us $1200 that day and then told us he would have to do another quote to move the toilet plumbing which we had discussed the first time. Says now he didn't include that work in his first quote. And never credited us for the $165 we shouldn't have been charged in the first place. We feel that this operation is attempting to scam vulnerable people out of their hard-earned money. Think twice before calling them.

Trina K.

BEEARE! Predatory pricing on weekends. Do not fall for the $107 weekend fee. All labor and materials charges will be hyper inflated after the work is done. Steer clear. Find anyone else. Got charged $450 for simple 30 min fix. .

Phillip K.

Awesome! Same day water heater instillation. Reasonably priced for emergency service. Easy to work with. I am happy to have done business with them. I now have hot water again.

Rebecca Z.

do not call this company for any work, they will rip you off so bad and do the bare minimum. and its owed and operated by people with very little knowledge

Deb E.

Ok Samuel from Eagle plumbing came to my house to repair a washing machine drain. he replaced the black drain pipe inside the house with a white one.he than said he needed to go to the store to buy parts, he came back finished the job and told me to wait 1/2 hour to wash clothes so the glue could dry I waited 1 1/2 hours than later when I took out the trash I was surprised to see water in my back yard, I ditched the water out of the yard , the next morning I found that the piece he said he glued in was on the ground under the house. My husband and stepson both examined the pipe and said no glue had been put on the pipe, and in addition to that the pipe was the wrong size and that it was the pipe that was already there, all he did was reconnect a pipe that my step son had loosened previously because it was stopped up also the drain line under the house was not replaced it was the same one that was there before oh yes the pipe I am talking about is a L joint that was used to connect the washing machine drain to the main drain pipe( which was suppose to be new but was the one that was already there and had stopped up.I was charged 550.00 I called to complain was told they would return tues between 2 and 4, to fix the problem, no show, called backed later to relay what I am saying in this review, they denied, using the old l joint in short they replaced a drain pipe from the washer which was the only part purchased.and oh yes I am not a young person I am 74 my husband is 88 will be 89 in February

Barry K.

this is the worst company to do any plumbing at your home or place of business. these people came in never fix the problem but charged me 300 bucks for nothing. in the process of them so called fixing things they broke my toilet in the process. i have four kids and was robbed by these crooks

Susan S.

DO NOT USE EAGLE PLUMBING!!!! It is clear to me now why they have an F rating on BBB. They are very misleading over the phone about what they will charge for a service call. I was told one thing on the phone but when the technician arrived (over an hour late) he told me he'd need an additional $200 as a ""diagnostic fee."" This was before he even looked at our hot water heater. Then he charged me an additional $100 to turn a valve and tighten a wire. HIGHWAY ROBBERY! I was desperate to get my hot water back and this company definitely took advantage. Several calls and complaints have resulted in no response from management or the owner. Eagle Plumbing should be embarrassed by their shady business practices but they're probably too busy screwing other customers to care.

Cathy T.

We began having issues with our shower / tub spout leaking, even with the water main to the house turned off. After reading several articles about what could be causing the leak, we decided to try and replace the cartridge ourselves, as recommended by the articles. Unfortunately, part of the plastic cartridge got stuck in the pipe. We called Eagle about the issue and told them we had the new parts available to replace the old.

Upon arrival, the Technician told me it would be $125.00 to diagnose the problem. I promptly reminded him that the cartridge was stuck in the pipe. He then responded with, ""Well, the hourly charge is $225.00"", to which I told him to please proceed as the issue needed to be fixed.

He went to his truck and returned with a torch to heat the pipe, or melt the cartridge, in order to remove the cartridge. Within 10 minutes, the cartridge came out. I asked if he planned to install the new cartridge; he stated it would be an ADDITIONAL charge since the work order did not have ""Install new cartridge"" on it (even though the total work time at this point was 15 minutes). He then told me that he'll do me a favor and see if the new cartridge would fit and, if not, I could have his personal cell phone number to call him at a later time and he could fix whatever the issue was. He halfheartedly placed the new part in the pipe, told me it was the wrong size and told me to go to Lowe's or Home Depot to get the next smaller size (FYI - it was the exact size as the old) and he left.

I went to Lowe's and spoke with the attendant in the Plumbing Department who told me the cartridge I had WAS the right size, so back to the house I went!

I attempted to put the parts back together, but could not get the cartridge to fit. I called Eagle and explained the entire situation and asked if it was common practice to 1) not finish the work, and 2) to charge $225.00 for 15 minutes of work. The representative told me she would call the Tech and the Supervisor to discuss. When she called back, she told me the Tech told her that I requested that he not install the new parts because I wanted to do it myself. I immediately corrected her. She then said she would have a Supervisor contact me. I have yet to hear from anyone.

I would STRONGLY discourage anyone from using Eagle for any of their plumbing issues unless your faucet is uncontrollably leaking dollars from it, which you could use to pay Eagle for their half hearted attempt to correct your issue, and then you can do it yourself.

Clay R.

If I could give them zero stars I would. They were so bad that I couldn't even get them to come out and do a simple fix of a tankless water heater. I kept getting told what was gonna happen and I even gave them my credit card so that they could order the parts. No-show no call. Don't waste your time call someone else.

Cantrell B.

DO NOT DEAL WITH THESE PEOPLE! Was threatened to be taken to court after I refused to pay $65.00 service fee. We were promised service between 1pm and 3pm perhaps even earlier then 1pm. We called at 4:20pm to cancel and were told we CAN'T cancel because tech is on the way. I told her we were not paying a fee for NO service. She threatened to sue us for the fee, she said they service the whole area and not just our little area. By the time the conversation ended she was yelling at me on the phone. Rude and ridiculous!!!! Can only imagine what service would have been like.