E & S Plumbing Services

Steve C.

Terrible follow up. Problem not resolved and only solution offered was a DIY fix. Cannot find any reason to call them again.

Stephanie M.

I called E &S because I had several leaky faucets after the storms. I was so excited to have someone actually answer the phone. The office assistant was more than helpful. She worked around my schedule and had her team there within the hour. The plumbers provided excellent work and stayed within the limits of their quote.

Erica D.

We have used E & S for all of our plumbing needs for going on 8 years. They are responsible, courteous and extremely talented plumbers. EXCELLENT customer service in an era and town where customer service has died and gone to hell. If you live in Flagstaff there is only one plumbing company that won't give you the shaft and that is E & S.

Thelma P.

I set up an appointment to install two faucets.The scheduler did not mention that E&S does not guarantee their work if the customer buys the faucets.
I bought 2 Delta faucets from Home Depot. I could have returned them and
bought the faucets from E&S but neither the scheduler nor the plumber who arrived mentioned that important detail. The total Labor only charge $450.00
The hot water faucet in the bathroom leaked all night. It would not shut off
after they left. I called for a return visit and was told they would ""try to squeeze me in by the afternoon."" When I told them I felt I should be one of the first on the schedule I was told ""well maybe it won't be till Monday"".
Clearly showing that I was not a valued customer. I finally got the call that the
E&S manager had decided it would be Monday and I would have to pay to
correct the poor work done already. I won't be gambling with E&S plumbing again. It's a Friday afternoon so I'm stuck waiting till Monday to try and get someone else. What a mess! Verifiable customer experience.

Steel M.

I spoke with a man named Shane on the weekend for an emergency leak from our cistern pump. We've had no running water for days. Yeah, we literally stink. I texted photos and videos and said if it's not doable, no worries, we'll go down the list of plumbers since this was an emergency. He assured me it was doable and said he would have someone sent out first thing Monday morning, 8AM.

At 8:30 AM Monday, a lady (Janelle?) from the office called me to say they weren't sending anyone, ever. Because well pumps and cisterns are not offered in their services. I told her about the conversation I had with Shane and asked if I could speak to him. She said he was just busy and they were reluctant to book for him. I got the impression she just wanted to brush me off. No apologies at all. We were willing to wait even another week if we could get a straight answer and a firm appointment, or a referral to another specialist (which is how things usually work in this town--you try to help each other out because skilled service is hard to come by). Janelle didn't even try to work with us.

So while the initial contact with Shane seemed positive, the interaction with the office and no-show were really disappointing. I work in the service industry as well, and this is no way to conduct good customer service.

Kyle F.

Have had E&S plumbing out to my house a few times for plumbing needs. Always good with communication and on time. Most importantly they work with integrity which is rare these days. Will continue to use again.

Laverne W.

Called for estimate on hot water heater and they wanted to charge a $70 fee for an estimate and a fuel charge to come out. Would not pay that much for an estimate.

Jen W.

They found the leak in my house when other plumbers could not. Responsive and did the job right.

Ed C.

First I want to say, thanks. We had leak in our water heater hose line, I tryed slow the water down myself, That's when you say to yourself, hey dumb ass, you are not a Plumber ( or it was my wife saying that to me, lol) But we called you guys, Ben came over, fixed the leak in great time. I was shocked that price wasn't so much more, You guys will always have us as customers. Thanks E & S Plumbing and Ben. Merry Christmas

Joe T.

I had a hose bib that was leaking - not dripping - water was running out of it.  Last year I replaced the seals but that repair didn't last.
Called E&S and told them it wasn't an emergency (I stopped the water running by attaching a hose with a nozzle) so Ryan came out a few days later.

He looked at the bib and said it would have to be replaced and quoted me an all-inclusive price (trip/labor/part) that was reasonable.  The hose bib connected to the house plumbing under the house for freeze protection but it's fairly easy to get to (you can almost stand up under there).

Ryan was finished in about 30 minutes and everything checked out fine.
No complaints.