E. Dennis Heating, Cooling, Plumbing & Electrical

Trisha A.

Donny is THE BEST PLUMBER EVER! I have tried several in ATL but he is hands down the most conscientious, friendly, and honest plumber I've ever met. He installed new water heaters, fixed leaking, poorly installed plumbing for a sump pump in our basement, replaced a shower cartridge and gave me pointers on how to manage our outdoor kitchen through winter. He left the areas clean and tidy and was so forthcoming that I will definitely choose him again for any maintenance or new installs on our property. Also the front desk and dispatch staff are so buttoned down. The communication you receive to let you know your tech is on the way and day before reminders of your appointment are rly helpful when your days get busy.

Gisele S.

Brian Payne replaced an old toilet in my master bedroom , it was quick, Efficient & sterile . He did a wonderful job ! He provided quotes on other services & was thorough and detailed in explaining what needed to be fixed/replaced. I will continue to use his services in the future & would highly recommend him to anyone needing any services done !

Lee C.

Be very careful with these guys, they Creatively leave out information leading you to think you have a great price of $159 only to dig a big hole in your yard and then tell you its $720 (my case) I really wish I had sent them packing and finished the job myself, would have been cheaper to bring in a more reputable company at that point and let them do the job. I also am 99% sure the pipe was manipulated to look clogged while I was in the house. Oh well live and learn, they also didn't honor the 10% military discount advertised on their website

Sam T.

I was referred to this company by a friend and received a ridiculously overpriced quote to repair a ballcock mechanism on a 2+ year old Mirabella toilet that was continuously running and a loose handle on a thermostatic shower valve in a separate bathroom. The """"technician,"""" Austin, told me the entire toilet would need to be replaced and that the shower handle could not be fixed...that the entire valve would need to be torn out of the wall and replaced. Damage to the wall and tile would be an additional expense, and work not offered by The Original Plumber. The written quote provided was for $1569. His attitude was flippant, condescending and """"take it or leave it."""" The price gouging and rudeness goaded me into doing more research on the repairs needed. I repaired the shower valve myself using an allen wrench, with nary a scratch on the tile. I called the original sales company, Ferguson Plumbing, and found the toilet part was still under warranty and so would be provided for free. My entire cost was $5 for a tube of caulk to reseal the toilet once back in place. The shower is working perfectly. The toilet is again quiet and functioning as it did when originally installed. Avoid this company at all cost, especially yours .

Big J.

My septic tank was full and my popper popped. I was charged 50% more than the quote when they got here. They said it was over full, no, it was full, that's why you were here. They also do not jet the line to the tank without a ridiculous additional fee. This left my system clogged and inoperable unless I paid it or did it myself. It takes maybe 3 minutes to jet a 6 foot pipe. When your tank is full on a weekend, or you have a house full of company, you have no choice but to pay whatever they are charging when you get them here. The office staff was very nice and very responsive, and they came out in about 14 hours from the time I called, that is 1 of the stars. Get a quote in writing before they come and ask about jetting the line before you schedule it. I will not use them again.

Maod O.

I just had an estimate of over $2,000 from one of their guys for removing a grease clog (via jet ??) and they wanted to replace ALL my pipes under the sink. I promptly looked up on YouTube on how to remove grease build up, had my daughter unscrew pipe to check for blockage in pipe under sink, which lo and behold, was where she found a grease clog. She cleaned that section of pipe and put back (screwed) together. Sent her to Lowes for another part that was leaking, and less then $30 (cost included tools to do the job) later, problem fixed. Highway Robbery!! You tell me why they, being plumbers, why was that NOT the first thing they would check, as apparently it is a common location to find a grease clog. And he wanted to charge over $1,600 for that portion of the job alone. UNBELIEVABLE!!!! replace ALL the pipes? UNNECESSARY work!! RED FLAGS were all over the place with this guy. Makes me wonder how many people have been bamboozled by them (him). Edit...I don't know why I'm listed as being in San Francisco, but this is in the Atlanta, GA area in case someone thinks I have the wrong company. Do they really think us woman are stupid? And to the woman that left a review right under mine ....yeah. ....plumbing is expensive, but should not be fraudulent. Seriously??? Don't waste your time with them unless you like to throw away your hard earned money!!! And may I add ....YouTube is the best thing since sliced bread!!!

Shirlee A.

I don't know where these negative reviews are coming from. Plumbing is expensive and you pay for what you get. I had all kinds of issues due to the County changing some meter outside my house. """"Rooster"""" came to my house, I told him all my concerns, we discussed an upgrade to my water heater as an additional thing I wanted done on top of the things I needed done. He gave me a quote, I had 2 other companies quote the same repairs, but chose The Original Plumber mainly because of Rooster. The quote was not the lowest but was not the highest either, but Rooster explained things, answered all my questions, gave me options and did not speak to me like a dumb lady!!! He came back the next day and went way above and beyond to get me back up and running!! He was very polite, didn't mind when I was being nosey and wanted to see what was going on. My water is now flowing even better than it was before, all issues were fixed and I would definitely use them again JUST BECAUSE OF THE PROFESIONALISM they demonstrated, everything else was a bonus.

Libby C.

Donny was reliable, fast and very professional. He did a great job fixing my new toilet after a flooring company's reinstall left it completely broken. Highly recommend this company and Donny C.

Aaron H.

This company is a high priced, high presure,price gougers. I had them give me an estimate for minor rough in plumbing for my basement. Out of four plumbing contractors they came in astronomically higher, double the price of the others. After three calls from three different employees asking me if im ready to move forward with the project, i told all 3 callers that there price was extremely higher than the others for the same work. They asked for a second look and after speaking with the estimator, i told him the huge discrepancy in pricing and he asked if i could give him another chance to lower pricing. Second estimate wasnt much different, descriptions and dollar amounts where moved around a bit, but still crazy high! Do your part and get multiple estimates and see for yourself. I wouldn't recommend using this sub, unless you enjoy paying higher than needed prices.

Darren L.

$189 charged to come out and tell us we needed $4999 in electrical work done on our septic pump, probably because they knew I was out of town on a cruise and """"had no choice"""". Tried to scare saying our house could possibly burn down even though pump is outside in a metal lined hole...but they clearly weren't worried since they left it running with kids in house until they could come back 3 days later. Had an electrician come today: $219 to fix a few wire connectors when original plumber wanted to replace the whole electrical box and breaker box. And """"possibly a new pump"""" for an additional $3000 on top of the $4999. Also, since I was on a cruise, my home insurance agent tried to call and help me out with the situation but they told him """"we don't talk to insurance people, ever, for any reason"""" -seems legit