E. Dennis Heating, Cooling, Plumbing & Electrical

Alyssa G.

I have to say I'm very disappointed. When I set up the appointment I asked the person on the phone if the coupon that they were offering online for septic cleaning was still valid and she said yes. When the plumbers arrived I was not home so they spoke with my husband and quoted him a price that was $300 dollars higher. After he told them what I told him the price would be one of the plumbers went and called the office and came back and told him the price that I originally said ($149). The other plumber that had stayed behind with my husband asks, """"You mean $250""""? At that point, my husband realized he was being fleeced and told him we would go with someone else if they weren't going to honor the price and they agreed on $149. During the process, they did no inspection but tried to say that we needed a new lid for $1,400. My husband declined that sale and they commenced pumping the tank. They had been called out because waste was backing up from the clean-out. They never inspected it or the line. The next day I checked the cleanout to be sure there was no backup and low and behold there was. I called them back and they said they could send someone out the next day (yesterday). Another plumber comes out and STILL doesn't look in the clean-out. He says, """"We can't even get close enough to look in there"""". What!? You work on septic systems and can't step in sewage? So without an inspection, he quotes me two prices. One to do some type of jetting the line, and one to do some other procedure. I'm looking at $489 for that and $1,500 for jetting. I had the line jetted a few years ago by another company and it was less than $400. Fast forward to today. I had another company come out who I will be giving a glowing review when the job is finished that was like night and day. They put a camera in the line to find out exactly what the problem is. It turns out the line was warped and faulty and wasn't connecting the way it was supposed to. So the line is being replaced for not much more than The Original Plumber was going to charge me to jet the line that didn't even have a blockage as it turns out! And on top of that, they opened the lid and there is more solid waste in there than could have accumulated in three days since it was pumped. I would never utilize their services again. Edit: I have called 3 times to speak with a manager to try to give them the opportunity to make it right. Each time the person that answered the phone did not ask me my name, or why I was calling. They asked if the number I was calling from was a good number and said that a manager would call me back. Horrible business.

Isaac B.

Home warranty is the company that sent them out to look at our garbage disposal that was only a year old but was leaking for some reason. Well they came out and didn't want to replace the clamp down $3 at most ! which was the issue. Instead they said that we needed a new garbage disposal and that it would be 400$ plus to replace and install. Crooked people that have no integrity.

Cindy P.

If you want to get ripped off these guys will do it! At my house less than an hour-- charged $489!! They wanted $689 to unclog a drain!! The work took less than 15 minutes!!! Now I know why someone was available right away--- never never again!!

Daniel D.

my original technician was lee blackburn. he was suppose to repair the leak in my main water piper. he created a swing arm that left my pipe about an inch below ground. this is copper piping. the moment that area would have been stepped on, the 1/2"""" diameter copper piper would have bursted again. i didn't see this until i came home and lee was gone. i was at work when the service was provided. when i saw it, i took pictures and called the company. they sent chris peschell to fix the issue. when chris got there we discussed what it would cost to fix the rest of the water line, as well, since there was another leak further up the line as well. i didn't agree to the price so i declined that service, but i still needed him to fix what his co-worker did wrong. chris, while on the phone with a supervisor, told me that i would have to pay for that service again if i expected him to get dirty. i told him i paid for the service the first time, and that there was no way that swing arm was up to code. he asked me where my plumbers license was and got in his car and left. this is the worst company i have ever dealt with. they will take your money, and leave you with a crappy job. do yourself a favor, call someone that really wants to do a good job. this company is just a bunch of thieves

Francis Fletcher F.

Hi, we've seen alot of comments about this company. We used them. Very friendly. The pipe leading to our outdoor jacuzzi was rusted through, after twenty years. They quoted, and said they installed gas lines all the time, for pools. This they did, however, our jacuzzi still would not heat up. When we called out our pool guy he was aghast the new gas hose installed hadn't even been bled out yet! Said there could have even been an explosion. While installing our new gas line they also damaged the heating element to our jacuzzi, and damaged our pooling equipment in the process. I cannot judge as to their ability to fix plumbing, but they made a commitment to fix a problem, and I paid for that commitment. They actually made it worse. Didn't cop to anything. Even forgot to bleed out the hose. We spent $1000 on this problem. Everyone is helpful until a customer wants his money back. We do not recommend them. A discount or partial refund would have kept me from writing this review.

Ann C.

This company is taking advantage of people's ignorance when it comes to plumbing and septic issues. If they see an opportunity to over charge you they will.

Janet M.

We had a leak on our side of the water meter. They sent out Parker who arrived around four o'clock and did the best he could do before dark at 8:00. Maybe someday he will be a plumber. My husband helped him close up the open pipe so we could have water overnight. With Three women in the house, that was important. The next day, Shaun came and fixed the leak in 20 minutes! I believe the moral of this story is: make sure your plumber has experience and knows what he is doing. If you call the Original Plumber, ask for Shaun. He was awesome!

John-Deric M.

Back in April my boss needed a new septic tank and drain line put in. After making my call to set up an appointment which was easy and helpful to have someone come out and take a look and give us a great estimate, within the next two business days worker Andy and his crew were back to do the job. The service that was done was amazing, Andy was always a delight to talk to. Trust me if you need the work done and done right and in a timely manner The Original Plumber is the way to GO!! Thank you so much and we look forward to working with you again in the future! Everyone stay safe and healthy. John-Deric Mitchell

Jim N Julie P.

They are crazy good...let me explain. I got quotes from 4 total plumbing companies (including the Original Plumber)...the Original Plumber was less 1/2 the amount from the highest bidder...I called them up and accused them of being a bait and switch type of company they politely laughed and said """"we know we get a lot of comments like that !"""" But we will do as promised and THEY DID !! It all went with no fuss whatsoever.. they came, they repaired, they left! So easy !!!

Cindy N.

The tech Chris was excellent and very nice. Very knowledgeable and fixed the problem very quickly. I just felt like $459 was a bit steep for less than 1/2 hour at my property and for what was required to be done to fix my problem. I'm thankful that they could get here as quickly as they did and for how kind the tech was. My only complaint was the pricing.