E. Dennis Heating, Cooling, Plumbing & Electrical

Robert T.

The original plumber flooded my home and left my shower useless. I've made countless attempts to contact the owner for a solution and have yet to get a returned call.

Genia P.

This company uses the BAIT & SWITCH sales method. They call you once you have posted your need, entice you by offering same day service, LOW BALL the price and do not disclose their full charges. Lesson here: Get the quote in writing and verify with their management before agreeing for them to come out and do the work. Only needed to have a maintenance pumping as recommended by Gwinnett County for my septic tank, told me I had a clog once they opened it, do not have any of the signs or symptoms of a clogged septic drain from my home to the tank....it was pumped six years ago (county recommends every 5 years) and the cost was much higher than quoted by the salesperson WHO CALLED me after requesting from another home advisor service. Just posting on all the sites I can. Nothing infuriates me more than a BAIT & SWITCH SALES TACTIC. It shows lack of integrity and unethical business practices....the result....BAD REVIEWS everywhere I can post. In fairness, the office manager did apologize. The cost did not change..MORAL of Story....BE HONEST UPFRONT.

Chris J.

I am frustrated even having to send this review. Our septic clean out had popped up. I called this company (The Original Plumber) and shared what was happening and was told that it would cost $189 to $489 depending on how clogged things were. Once my yard was torn up to get to the tank, I was told that the tank had grease clogs and had to be cleared out in order to clear the tank.....my cost according to Zach, who I will address soon, was now just shy of $1400. I asked what my other options were and he stated that he could put the dirt back in a pile and that I could call someone else. As a business owner, I know that everyone one of my employees represents me and my brand....every single one of them. If Zach were my employee, he would have been fired on the spot for his flippant and irreverent attitude as well as his overall lack of customer service skills. Once he finished his work, we learned later that he cut through electrical lines underground that were part of our new expensive outdoor lighting system. I called into the company to explain what happened and they had Zach call me. I shared the situation with him and said, """"how do we handle this from here?""""....his response was that I needed to cut a check to someone to have it fixed and that it was not their problem.....I am on the HOA of my neighborhood that has EVEYONE on Septic. Needless to say, I have let every neighbor know what has transpired as well as shared this with our 2 abutting neighborhoods, who are on Septic also, so that they NEVER use this company. Outside of that, we will be doing reviews on every review sight imaginable as well as sharing on Nextdoor and reporting this to the BBB. Please be aware that they have you sign AND do not share what you are signing and what it entails as it is almost a high-pressure situation......your yard is torn up and you are helpless. I did ask and was told that this was just a signature to say that the work was complete. Zach knew what he did and was not honest about it...which tells me a lot about him and unfortunately about the company he works for by default. I would suggest that you utilize another company that is more forthright.

John M.

Installed the toilet drain too close to the wall. No the tile needs to be ripped out and I need to install an angled drain. David was quite lazy and asked to park in the neighbors driveway because he didn't want to carry his tools down a 100 foot long driveway. Then he left his tools scattered across the garage over the weekend. Never swept anything ever. Installed an outdoor spigot that when turned on splashed against the gas line, because he was too lazy to drill another hole s and reused the old gas line hole.

Pam O.

I had an appointment for a plumber to come to my house between 8 and noon. When I still hadn't heard from them by 11:40 I called the company and was told the plumber wouldn't be able to get to me till between noon and 5 now because he lives an hour away and was stuck in bad weather. No apologies, no contrition. Apparently customer service -- or actually showing up for an appointment -- is not a priority for this company.

Trisha A.

Donny is THE BEST PLUMBER EVER! I have tried several in ATL but he is hands down the most conscientious, friendly, and honest plumber I've ever met. He installed new water heaters, fixed leaking, poorly installed plumbing for a sump pump in our basement, replaced a shower cartridge and gave me pointers on how to manage our outdoor kitchen through winter. He left the areas clean and tidy and was so forthcoming that I will definitely choose him again for any maintenance or new installs on our property. Also the front desk and dispatch staff are so buttoned down. The communication you receive to let you know your tech is on the way and day before reminders of your appointment are rly helpful when your days get busy.

Gisele S.

Brian Payne replaced an old toilet in my master bedroom , it was quick, Efficient & sterile . He did a wonderful job ! He provided quotes on other services & was thorough and detailed in explaining what needed to be fixed/replaced. I will continue to use his services in the future & would highly recommend him to anyone needing any services done !

Lee C.

Be very careful with these guys, they Creatively leave out information leading you to think you have a great price of $159 only to dig a big hole in your yard and then tell you its $720 (my case) I really wish I had sent them packing and finished the job myself, would have been cheaper to bring in a more reputable company at that point and let them do the job. I also am 99% sure the pipe was manipulated to look clogged while I was in the house. Oh well live and learn, they also didn't honor the 10% military discount advertised on their website

Sam T.

I was referred to this company by a friend and received a ridiculously overpriced quote to repair a ballcock mechanism on a 2+ year old Mirabella toilet that was continuously running and a loose handle on a thermostatic shower valve in a separate bathroom. The """"technician,"""" Austin, told me the entire toilet would need to be replaced and that the shower handle could not be fixed...that the entire valve would need to be torn out of the wall and replaced. Damage to the wall and tile would be an additional expense, and work not offered by The Original Plumber. The written quote provided was for $1569. His attitude was flippant, condescending and """"take it or leave it."""" The price gouging and rudeness goaded me into doing more research on the repairs needed. I repaired the shower valve myself using an allen wrench, with nary a scratch on the tile. I called the original sales company, Ferguson Plumbing, and found the toilet part was still under warranty and so would be provided for free. My entire cost was $5 for a tube of caulk to reseal the toilet once back in place. The shower is working perfectly. The toilet is again quiet and functioning as it did when originally installed. Avoid this company at all cost, especially yours .

Big J.

My septic tank was full and my popper popped. I was charged 50% more than the quote when they got here. They said it was over full, no, it was full, that's why you were here. They also do not jet the line to the tank without a ridiculous additional fee. This left my system clogged and inoperable unless I paid it or did it myself. It takes maybe 3 minutes to jet a 6 foot pipe. When your tank is full on a weekend, or you have a house full of company, you have no choice but to pay whatever they are charging when you get them here. The office staff was very nice and very responsive, and they came out in about 14 hours from the time I called, that is 1 of the stars. Get a quote in writing before they come and ask about jetting the line before you schedule it. I will not use them again.