DWV Solutions

Peggy L.

Our gas water heater suddenly started leaking water from the bottom of the tank (only 7 years old) last Saturday evening. We immediately called HomeServe USA to the home we have a paid repair subscription service on. After being put on hold for a long time, we were told the soonest appointment would be on a Monday just for the tech to examine the broken water heater and replacement options would be presented to us after the appointment (100% out of pocket).

They asked if we could turn off the gas and water valve with no instructions or simply ""find"" a local plumber to instruct us on how to do so. I found this kind of ""lack of instruction"" instruction unacceptable. We realized at that moment that we MUST seek other plumbing professionals' help in getting the gas and water valve shut off immediately and contact the water heater company (still under warranty) the following day.

Fortunately, we were able to contact Joe with DWV SOLUTIONS and Joe was able to walk us through how to shut off the gas as well as water until service on Monday morning. Since we were able to obtain an approved authorization code for a new water heater on Sunday, Joe was able to arrange for a new water heater first thing on Monday morning to begin the immediate replacement process. By Monday afternoon, we resumed having hot water!!!

We are truly grateful for the speedy and knowledgeable service Joe provided. I would HIGHLY recommend Joe/DWV SOLUTIONS to anyone in need of plumbing help!