Duvall's

Jim O.

I needed to replace a heat pump, an A/C and a furnace. I called Duvall's and spoke to the owner Mr. Duvall. I asked him several questions and he gave me the feeling that he ran a business that would serve me well. The next day, Jay came to the house and assessed the situation and provided me an email the next day with an estimate. I also called the company that i had been doing business for the last ten years and asked them for an estimate. This is a National Company. A spoke to a person on the phone who was inexperienced and misinterpreted my request....she was going to send not an estimator, but a technician the next day to service my equipment. I again told her I wanted an estimator and she set it up the next day. Well the next day, no one showed. So I called the office and spoke to their Service Manager and he admitted someone dropped the ball. So the next day, they did send an estimator. Well he was supposed to be an estimator but he was really a huckster. Before he left my house he said the cost would be 25% more than the cost Jay quoted me. Then he said he would give me 10% off because I was a veteran. Then he would take another 10% off because my wife was a teacher. Then he would take another 10% off because I was retired. I said.....just send me a written estimate. Then he says.....let me come by tomorrow with a contract for you to sign, I said.....just send me an email with an estimate. After 10 days or so, I never did get an estimate and I called Duvall's and told them they had the job. A few days later Jay came out and installed the systems in two days. The price was about where the national company ended up after giving me 10% off a few times. Could I have negotiated with Jay to have a few hundred dollars knocked off?......maybe.......but I was more than satisfied that I had found someone who was not out to screw me. Jay did most of the work himself, he was efficient and clean, he kept me informed where there was something i should know as the homeowner, he always arrived when he said he would and I am confident I made the right choice.

Todd C.

Our water heater started leaking on Sunday AM (we knew it would need to be replaced, as it was installed 17 years ago).

Searched on YELP for a plumber, and determined to go with a local-owned company. Liked what I read for Duvall's, and called their number.

I spoke with the agent, told them what we had, and figured out that we could be okay with current unit until Monday, so we didn't have an emergency fee (although they had techs ready to come if we wanted).

Called Monday AM and scheduled appointment for 9:45. They arrived (John, the owner, was the lead tech) with replacement unit on the truck, was quoted a reasonable price, and they got down to it. New water heater was installed by 11:00!

This was one of the best plumbing interactions I have ever had! I will not go anywhere else for any plumbing/heating/AC work in the future!

G W.

Had a well tank replaced. Got a quote from Marine Plumbing and was shocked, Duvall did the job for literally half the cost. Literally. When I received the quote and appreciated Jay for being a nice guy, I didn't bother with a third quote. While I may have gotten the install even cheaper, it was worth it to have a nice person in my home doing the job. Clean, quick, knowledgeable and gave me good advice about caring for my home. I will call them first next time. Incidentally, Jay had a partner with him, also very nice, but I forget his name - sorry.

Jonathon S.

RIDICULOUS SCAM! Beware! Wanted me to pay for a part that was $250 more than the retail price (yes, I found a dozen sites selling that exact item with expedited 1 day shipping for $250 less). Then they wanted similar amount for labor. Did not solve my problem - Highly disappointed by a Mr. Jay and this Duvall Company.

Jen J.

We first contacted Duvall's when our A/C decided to die in the middle of an August heat wave. We asked our next door neighbor for a recommendation, and he immediate gave us Duvall's contact info as they've been happy customers for many years. It was immediately evident why - the office staff is friendly and professional, and they slotted us in right away as an emergency call. John arrived with his crew and they got right to work. I was very impressed with their professionalism and thoroughness and they soon had our A/C up and running. As soon as we got the flyer advertising their furnace check special, we called to schedule an appointment for both the furnace and our gas fireplace, because there's no other company we trust as much. As John said, they're not the cheapest, but they certainly aren't the most expensive; as I told him, their prices are money very well spent, especially for the quality service you get.

Claire B.

I was recommended to this company by someone. So I made an appt with Tyson. I had few plumbing issues going on; needless to say, I was very embarrassed on how long I waited to fix the issue. However, as the issue got worse I had no choice but to make the call. So I called this company; Tyson came out, I had a leak in my ceiling, and Tyson was very knowledgeable and knew what caused the problem. One issue was the tub facet needed to be replaced and in my other bathroom the seal needed to replace around the tub area, and also had a clog as well. Something so minor I didn't realize would cause this leak. It's been about month now and haven't seen any more leaks. Tyson is very friendly, honest and the price was in my budget which I thought would be a lot more. He was very patient and answered pretty much any of my questions I had and also gave me recommendations and in addition showing me few other tips. Now this what you call a great plumber that goes out there way. This company will be my number one company I call for any future plumbing problems.

Jodi M.

Update - Friday morning as I was getting ready for work - I turned on the shower and ... nothing. No hot water. I checked the breakers... nada... checked the other sinks in the house... nada, it was official, my 12 year old hot water heater pooped out on me.

I took a quick Army shower and took my grumpy tail to work. I called Duvall's and the awesome woman on the line (whose name I neglected to get) offered me emergency service over the weekend - which I declined. We set up a service call for Monday afternoon. Matt arrived, and immediately could tell that there was no saving my hot water heater... it was a goner.

He called into the office, then provided me with a quote and confirmed they would be back the following afternoon.

On Tuesday, John and his crew arrived in the afternoon and within an hour or so they had the old unit drained, removed and the new one installed, hooked up... and streaming glorious hot water! I might add that I live on the 4th floor of my condo building, those stairs are no fun.

The guys at Duvall's are fantastic! They've worked on my sinks, hot water heater, corroded laundry lines, my heat and my AC... and since my house hates me and is going to continue to fall apart... I will continue to call them for all my HVAC/Plumbing needs.

Susanne O.

I have used the services of Duvall's Plumbing, Heating and Air Conditioning for more than 20 years-first in my Manassas house and now in Alexandria.. I have always been pleased with the excellent quality of service, fairness of pricing and courtesy.
Recently, I had a particularly tricky mess after my neighbor dug up my irrigation system and ruined my outside plumbing. Duvall's worked with my irrigation company over several weeks to solve the problems. J.C., the owner, personally came out to diagnose the problem and make the repairs. I was not charged extra for the many visits, extra parts, or man hours.
This is truly Customer Service. Duvall's mechanics are extremely knowledgeable, reliable and professional. I highly recommend them.

Jacalyn P.

We have used Duvall's twice now, once for a water heater and gas leak issue and now for a water leak. They are always very friendly and responsive -- and provided same day service!

Someone else said this, and I agree whole-heartedly, they are extremely reasonably priced and very upfront. I really appreciate the way they set expectations and keep to them.

I highly recommend their service & customer service -- dispatching, communication with the technicians and billing.

They are a great company to have on your side!

Chris K.

Had a clogged sink and had tried fixing it myself for about a week. I called Duvall's and they had people out to me the next day, after 30 minutes and only a $160 invoice the sink is unclogged and working right as rain, they had to snake it 40 feet. Tyson and James were professional and friendly and I was very satisfied with their work.

I would highly recommend Duvall's plumbing and will use them again next time I have a plumbing issue.