Duvall Plumbing

Karen A.

0 out of 5 - we scheduled them for a Saturday service call after being told they do not charge extra for weekends. The tech got there and we told him we were 99.99% sure we needed the flange replaced on a toilet - my husband didn't have the right drill to do it himself. We asked him how much he told us $375 if he repaired the flange if he had to replace it started at $500 but if they had to cut into the concrete it would be closer to $1400. This was shockingly high and I said so. The tech was visibly uncomfortable even though we were still polite we just called out the crazy high price. Then said well it cost 150 just to have a us come out and remove the toilet and replace the wax ring and reset it. Then he said I could remove the toilet for you put some towels around and let you call around and get estimates from other companies. He said this defensively and it was confusing - I told him I couldn't afford $1400 but let's have him assess it to see if we can get by with the repair for the 375 - he then continued to say well I do t want you to be unhappy so if you want I can just put towels around it and you could try fixing it yourself. It was obvious he didn't want to do the job and wanted to leave. I told him a total of 3 times we wanted him to look at the flange and assess and we would go from there. We already had a good idea of the problem and the chances of it being greater were small. So he goes to his truck 10 minutes later comes back with some tools and removes the toilet. He assessed and said the flange was rusted out there was no leaking around it and it could be fixed with the repair kit. Now here's where it gets shady. He quoted us $375 for the job. Now after he's started he tells us it's going to be 375 + 150 ???!!!!!! Now am angry. He said the 375 is only for the flange and the 150 is for the removal and reset of the toilet. If you have a plumber come into your home - see a toilet set up and are ask about what it's going to cost to replace the flange - they tell you 375 - wouldn't you think that job included removal of the toilet which is required to get to the flange and putting the toilet back on???? And yes I asked our plumber this same question and he mumbled that the company wants them to enter it this way. That had nothing to do with the fact that he quoted us 375 - then started doing the work and was now adding on an additional $150. Is explanation didn't make sense either like he was tricking us into paying for 3 separate repair issues. We were stuck though because he told us we would be charged 87 service fee and the 150 for removing the toilet and then we'd still have to find another company to come out on a Saturday and fix the problem. I asked my husband what he wanted to do because I was so mad at being lied to and taken advantage of - he said we had to go ahead and finish the job so he let him do it. I told him before we agreed I need the estimate in writing so he doesn't try to add anything else on there - he left again and stayed in his truck for another 20 minutes. Had my husband sing the estimate then said he had to leave to get the part. 30-45 minutes later he came back - I stayed quiet and didn't really say much to him but tried to be pleasant and let my husband deal with him. I still am so angry though because I feel robbed. Their business model as far as I can tell is to lie about pricing to the customer and wait until it's a massive problem to stop the work and then hit them with inappropriate fees. That's BAD BUSINESS

Daniel S.

I called Duvall plumbing because an ONG technician told us our water heater wasn't up to code, due to the sight glass being broken or removed. So the technician turned off the gas line and informed us we'd have to have a plumber come out and install this small, square piece of glass and reignite the pilot light. My initial phone call went well. A plumber called me soon after I called the company and I explained to him the issue and an appointment was set up ( or so we thought ). I received a text confirmation and and email confirmation. The next day, I wait at home for 4 hours... no call, no show. So I call Duvall back and the lady Courtney who set up the communication for the plumber to call me, claimed there was no service scheduled. I told her about the multi confirmations i received and she argued with me that she was seeing different information on her end. NO apologies. She thought everything was funny. A I was trying to communicate with her, she kept laughing about everything. She told me she would set up another service appointment with me. Im glad I read the reviews about this company, because other customers exper the same results and many people were misinformed and overcharged. Needless to say, I found a locally owned company that does not charge for estimates and has much more affordable rates.

Angie D.

We had Duvall out this morning Aug 1st ....big mistake.
Our downstairs air conditioner went out, when the 2 techs arrived they checked the compressor, they said it had continuity, so they went ahead and replaced contacts and wiring, still didn't work.
They then said they would have to go and buy a fan motor, which after a while they came back and installed, and they said our cost would be around $500, but once again nothing worked. Then they apparently checked the compressor again, at which time they said the compressor was not working ( funny how there was continuity earlier)
Then they said we need a complete air conditioner system and it would cost us $11,200.00 !!!!
So obviously we are not going to have them install a new air conditioning system, as we had to pay $520.00 for the work they did, so we now have a brand new fan motor on a non working air conditioner. I would like to see if this company would give us our money back on the fan motor, as it appears that their original assessment on the compressor was completely wrong.
I will also be adding this review to Google, Nextdoor and others, so hopefully people will not have to pay for things that will not be used
Also, Duvall charges 4% when using a credit card! The company we are using that will be coming out tomorrow does not charge a c/c fee. I DO NOT recommend using this company at all
As of today Aug 3rd not one word from Duval - this company is a joke and I feel we were very much scammed into paying extra money for a fan motor that should not have been replaced at all

Melinda O.

They are so good and knowledgeable. I will call them again for sure. They are fast and somewhat affordable.

Lori S.

I called Duvall Plumbing for help with a toilet that was clogged. The service was scheduled promptly. The young man that came out, Jackson S, was so polite and helpful. He quickly made a bad day better. I'm so happy with the level of customer service received.

Shanee V.

0/5, if it was a possibility.

The company provided an incorrect size tank on the initial installation, so they had to remove the equipment and return it to the shop to get a new one. After an un-install and re-install, they had dented our new pan. The tech discovered a need for a combustion line and failed to recognize this in the initial bid, so they comp the additional installation. The inspector came and the work failed inspection. Several days later, we returned home, and our floor vents were flooded, and ceilings and carpet were wet due to a water line leak. We called for an emergency repair from Duvall and they sent a tech and discovered that the HOT line was installed incorrectly from the new PEX to the old copper and then we contacted the company the next day to discuss next steps. At this point, we were riddled with restoration and installation issues to address. Duvall FAILED to recognize the fix that the installation needed. The install failed to pass inspection twice.

The company did pay for the repair of the walls and carpet; however, they failed to compensate housing and inconvenience due to no pre-authorization of ""alternate living arrangements"". I don't know why Duvall thinks anyone would want to be in a home that is not habitable. As there was DUST and CHEMICAL odor throughout the house. As if that wasn't enough, per the restoration company, we had to turn on the heat to accelerate the drying process and dry out the flooded vents. Who should stay in a home in this summer heat with the HEAT on? Apparently, here at Duvall, they think you should. The total time from the initial installation to the restoration company drying out the wood, it took NINE days. During this entire time, the company NEVER reached out or asked whether we had any needs they could accommodate. From installation to customer service, it was handled extremely POOR with incompetence and negligence.

Sure, if the installation went great, it wouldn't be an issue. However, should ANY mishaps occur during or due to poor installation from Duvall's inexperienced techs, this company is as horrible as it comes.

Kevin E.

Be careful with these guys, they don't stand by their work. They installed a water heater whose amperage requirements were more than my breaker is rated for.
Charged me a premium way above what the work should cost and are now telling me I have to hire an electrician to make it right.
Copper work was well done and installation was clean, however considering the price I paid was triple the cost of the new heater and they will not make it right, I cannot recommend this company.

Chris C.

Given a four hour window on Wednesday. No show. No phone call saying they were on their way. Nothing. Thursday given another four hour window. No show, no phone call. Call office and was told again, we were next on list without even calling service personnel. Clearly they don't need our business.

Greg S.

We had a broken water main line in our yard on a Friday afternoon. Duvall sent a team to address that afternoon. These guys worked their tales off to get to the line, then to repair it. Very hard workers. Fair pricing and excellent work. I highly recommend Duvall!

Mark K.

Duvall plumbing will take advantage of you when you're need of help i normally don't writ reviews but i felt compelled to let people know Duvall charges $475 to replace your outside faucet I explained to the plumber and the office that every job is not the same some can be simp others more difficult I ended up hiring a local licensed plumber he charged me $42 for the faucet and $100 to install he actually felt bad charging $100 because it literally took him 25 minutes so be careful don't fall victim to the big guy over charge