Duvall Plumbing

Lori S.

I called Duvall Plumbing for help with a toilet that was clogged. The service was scheduled promptly. The young man that came out, Jackson S, was so polite and helpful. He quickly made a bad day better. I'm so happy with the level of customer service received.

Shanee V.

0/5, if it was a possibility.

The company provided an incorrect size tank on the initial installation, so they had to remove the equipment and return it to the shop to get a new one. After an un-install and re-install, they had dented our new pan. The tech discovered a need for a combustion line and failed to recognize this in the initial bid, so they comp the additional installation. The inspector came and the work failed inspection. Several days later, we returned home, and our floor vents were flooded, and ceilings and carpet were wet due to a water line leak. We called for an emergency repair from Duvall and they sent a tech and discovered that the HOT line was installed incorrectly from the new PEX to the old copper and then we contacted the company the next day to discuss next steps. At this point, we were riddled with restoration and installation issues to address. Duvall FAILED to recognize the fix that the installation needed. The install failed to pass inspection twice.

The company did pay for the repair of the walls and carpet; however, they failed to compensate housing and inconvenience due to no pre-authorization of ""alternate living arrangements"". I don't know why Duvall thinks anyone would want to be in a home that is not habitable. As there was DUST and CHEMICAL odor throughout the house. As if that wasn't enough, per the restoration company, we had to turn on the heat to accelerate the drying process and dry out the flooded vents. Who should stay in a home in this summer heat with the HEAT on? Apparently, here at Duvall, they think you should. The total time from the initial installation to the restoration company drying out the wood, it took NINE days. During this entire time, the company NEVER reached out or asked whether we had any needs they could accommodate. From installation to customer service, it was handled extremely POOR with incompetence and negligence.

Sure, if the installation went great, it wouldn't be an issue. However, should ANY mishaps occur during or due to poor installation from Duvall's inexperienced techs, this company is as horrible as it comes.

Kevin E.

Be careful with these guys, they don't stand by their work. They installed a water heater whose amperage requirements were more than my breaker is rated for.
Charged me a premium way above what the work should cost and are now telling me I have to hire an electrician to make it right.
Copper work was well done and installation was clean, however considering the price I paid was triple the cost of the new heater and they will not make it right, I cannot recommend this company.

Chris C.

Given a four hour window on Wednesday. No show. No phone call saying they were on their way. Nothing. Thursday given another four hour window. No show, no phone call. Call office and was told again, we were next on list without even calling service personnel. Clearly they don't need our business.

Greg S.

We had a broken water main line in our yard on a Friday afternoon. Duvall sent a team to address that afternoon. These guys worked their tales off to get to the line, then to repair it. Very hard workers. Fair pricing and excellent work. I highly recommend Duvall!

Mark K.

Duvall plumbing will take advantage of you when you're need of help i normally don't writ reviews but i felt compelled to let people know Duvall charges $475 to replace your outside faucet I explained to the plumber and the office that every job is not the same some can be simp others more difficult I ended up hiring a local licensed plumber he charged me $42 for the faucet and $100 to install he actually felt bad charging $100 because it literally took him 25 minutes so be careful don't fall victim to the big guy over charge

Fran T.

DO NOT USE. SHADY BUSINESS PRACTICES. Had them come out an look at my AC Unit. Tech pulled the fuses, which had been replaced a little under 2 months ago, and stated that the unit would not run because the fuses were blown. Two issues that are of concern with that story. First, the fan was blowing on the outside unit before the tech got there so I know it wasn't the fuses that were the issue besides, I had just had them replaced a few months earlier and then the tech said he could not proceed past that point until I agreed to the install of the ""new"" fuses. He charged me $225 (that price included the $150 service fee) for a product that I knew was still good and for fuses that I had installed just a few months ago and could be purchased off of Amazon for $10.98. I should have stopped at that point but the unit had not pumped cold air for a full day and I was hot and tired. I agreed to the scam and then we proceeded and after about 10 minutes of inspection he informed me that my compressor was shot and that I needed an entirely new unit. Totally NOT the case. I called Integrity Custom HVAC and they came out immediately and said it was not the compressor but a valve on the unit that was having issues which the tech from Duvall did not catch AT ALL but instead closed up the unit and sent me an estimate for a new system at $13,000. I feel like I was held hostage over the fuses as the tech would NOT proceed until I agreed to purchase the overpriced fuses that were good to begin with and the fact that his demeanor was such that I could go screw myself if I didn't agree and he could care less. $225 down the drain for ""replacing"" an item that was perfectly functional and didn't need to be replaced and the unit was still not blowing any cold air. DO NOT USE THIS COMPANY.

Madison T.

Came and fixed my washer box. They gave me up front estimate and came out to my place within a few days. They later called me again to see if I wanted to schedule a replacement. I was happy and impressed. Fast, easy, reliable.

Doug H.

Called Duvall to have a plumber out - they have a $150 service fee, meaning it's $150 for them to come out and give you a quote. If you agree to the price, then you ""only"" pay the price of the quote. If you think the quote is too high, then you pay the $150. My advice: If you can find someone to fix your drain for less than $300/hour, call someone else - because that's what you're going to get charged. Here's my visit: issue - clogged drain under a water heater. Plumber shows up - quotes $295 to fix it. Wow, that's high, but it's a tough clog.... and he's here... so I agree and sign the form. He messes around with it for about 10 minutes and then realizes he's going to likely have to remove the water heater to get to the clean out valve. Isn't that included in the $295? Of course not. Final tally: $600. He was on site for less than two hours. Will NEVER call these folks back to my house. EVER.

Steve S.

Awesome in all aspects! No upcharge for the weekend. Will definitely use them again.