Dutton

Corbin E.

Last year, I bought a Water Heater from Dutton Plumbing. It's been terrific, and the annual maintenance date came up. Dutton pro-actively reached out to me to service the water heater for free. While here, Paul checked all other plumbing-- like the kitchen sinks and bathrooms. There was never any upselling or trying to to find ways to get more money from me. In fact, my plumbing was great. No recommendations for repairs. It was comforting to have a professional taking care of the evaluation. An adept who gave me all the information straight and true. I found Paul to be smart, efficient, and engaging. On top of a positive interaction, here's other important thresholds that Dutton met. #1: Paul arrived on time. #2: Dutton called to confirm the appointment, then called again after Paul left to check in. #3: Their equipment -the water heater installed last year-- has been solid, reliable, and energy efficient.
Dutton Plumbing ticks all the boxes for what I'm looking for in a plumber/company. I have no idea how other Yelpers could give them a one star. Especially if Paul or Randy Arnold (last years tech) showed up at their house. Hopefully my Yelp Review resonates with those looking for a long term plumber in the SFV or Simi Area.

Annie K.

If you need same day service, don't bother calling them. While the customer service rep who answered the phone was very pleasant and promised very quick service and a very reasonable 2 hour window, I got the call from dispatch shortly afterwards telling me that their schedule is very hectic and they cannot accommodate me same day and I had to wait 2 days before they could come out. Well I can't live without a toilet...it's a simple flushing issue..they said we will try our best but we have to let you know in 3 hours if we are actually able to come out or not....so I was going to wait 3 hours to find out that they may possibly not come out??? ...point is, if you can't provide same day service, don't promise your customers that..I had to change my work schedule to stay home and wait for service. I asked to get Mr Dutton's contact info, phone or email, and they gave me a generic email address.. I like to support small businesses, owning one myself...but oh well....very disappointed.

Pauline S.

On Wednesday made an appointment with Dutton to fix a shower valve Thursday afternoon. Was told that they would call by noon to provide an exact time they would be here. They called at 11:30 and said that they would call a little later with the exact time. At 3:30 they called and told me they couldn't make it and would make it Friday instead. I was furious after waiting all day and asked them what kind of assurance they could provide that they would actually come since they lied to me already. They wouldn't provide any assurance other than that they would call me. WHAT? I WANT A PLUMBER NOT A WORTHLESS CALL! I could not get them to assure me they would come out to do the repair...only assured me a call.

Jasmin K.

WAIT!!!
STOP WHAT YOU'RE DOING AND LISTEN.
Are you listening?
Do NOT CALL THIS COMPANY. If you made an appointment go ahead and cancel. This business is extremely shady. We called on Saturday and they said they would be there that afternoon, we waited and waited and then they called and said they'd be there first thing Monday morning. I got a call at 9 am and they said that we were next in line. So again, we waited and waited and waited and they never came. I believe they overbook and wait for cancellations kind of keep people on the hook instead of losing their business. Extremely shady practice. Plumbers are a dime a dozen, just move on. Trust me.

Kay W.

These people should be put out of business. They are crooks. They wanted $625.00 to do a 200.00 repair on a dishwasher.

Lori K.

A little late in my review. A Dutton rep came out to fix a problem with our downstairs bathroom at the start of the pandemic and they were great. It's been so long that I can't even remember the specifics to the problem but we haven't had issues since then so they must've done something right. We'll definitely recommend and call again. Thank you!

Cherie H.

Service has remained an utter joke. I called Friday to confirm appointment time for Saturday was told 10:30am. Then I was called at 8am Saturfay morning letting me know I was second service. Seemed to me that 10:30 would have been correct. Then I get a call to say tech is running late and would be here 1-3. Then at 2:30 another call saying 4:30. That means I've wasted the entire day waiting on a tech. This will be the 3rd time out for the same repair. I would have thought a company as well known as Dutton would take better pride in their work and make sure repairs, especially repairs to fix the same problem were better met. I've spent a lot of money and wasted time waiting on Dutton. On the final call at 2:30, I was told the tech who was scheduled at 10:30 ended up doing extra work on the first call. How does that happen? Why wouldn't Dutton finish scheduled appointments for the day and schedule the added repairs for another time? How could they leave so many customers hanging? How many customers were scheduled after my 10:30 appointment were left with no repair for the day? Just ridiculous.

This was the 2nd time they put me off or pushed back an appointment for hours to add additional work for another customer. If this repair wasn't for a recall, I wouldn't have called them back out.

I even sent an email just after my first encounter stating my previous experience with lack of follow up on quotes and repairs. Dutton didn't even extend an email back with any type of resolution. I was copied (accidentaly)on the email which was forwarded to the Dutton team so I know it was received. When I say accidentally, I mean that when I spoke to scheduling Agent last week, I asked him about the Email and was told, ""I didn't mean to copy you on the forwarded email"". He had no response as to why I was never contacted. Obviously no one cares about overall customer satisfaction.

Zero stars would have been more appropriate.

Rob B.

I called Duttons with an urgent situation. They responded immediately and were priced reasonably as well.

Will only use them in the future!

Salpi A.

I had Dutton plumbing install a water heater and a water filtration system a year ago and the whole time they tried to upsell me on something else. So I handled what I needed and moved on.. a year later I need the filter changed so I called them and the whole time they try to sell me on a whole house filtration system.. then I said please just handle this right now and we can discuss the rest later.. they said they have to wait 5-7 days for a replacement filter!! But if I wanted water they could discount the whole house system for me.. I finally got pissed and told them I am not concerned with anything but the drinking water.. using current necessary jobs as leverage to upsell other things.. totally wrong! Can't imagine they wouldn't have filters in stock for their own installed systems. I'm very annoyed and angry.. sales should come second to customer service.. first rule of the game.. take care of customers concerns first!! Done with Dutton plumbing! Wouldn't recommend

Veronica H.

As with other reviews, we would give them a ZERO star if we could.
In December 2020, we had a small pinhole leak from the main line in the garage spraying onto the rafters. Thinking Dutton Plumbing was here before we called them. It turned out that the one associate convinced us that our pipes were deteriorating since he could not weld joints together. He called the sales manager to talk to us about having the whole house re-plumbed because the rest of our plumbing will eventually deteriorate resulting in more leaks and damage throughout the house.
After hours of explaining and convincing that our 50+ year old house needs new pipes, and how expensive it is with labor and all, we paid $31,000 (and they said we got returning customer discount!!??)
Two months later, it was apparent we had a leak coming into our bathrooms. Looking closer there was beginning of mold/ mildew around our tub and two showers along with compromised wet vinyl floors. We called Dutton and two other of their associates verified a nice size leak in the attic, dripping down the common shower wall of both bathrooms, caused by their negligence.
They said the office will be in touch to discuss the repairs. We waited THREE weeks, NO calls. We called them whereas the manager brusquely referred us to contact our home insurance (which they already contacted theirs). They did NOT even bother to tell us this before.
A leak detector agency, sent by our home insurance, confirmed the leakage is from their negligence. He told us the copper pipes were left in the attic and he saw no deterioration. I doubt Dutton sent any documents to the city for inspection, since we never had anyone from our city come and inspect their work (we could have prevented all this!) We ended up acquiring major damage (we had abatement people come to remove what little asbestos we had in the wall and floors, then restoration people come to rebuild, restore and paint the wall(s) and restore the floors) and reconstruction on our two bathrooms, lasting 3 months.
In the meantime, we have met and spoke to other contractors where they were shocked to hear Dutton charged us so much money for the re-plumbing. They said we should have paid half that (IF it was necessary at all!) One plumber we talked to worked for Dutton, but left since he did not want any part of price gouging customers
We want to do our part to stop Dutton from scamming, practicing illegal price gouging, and taking advantage of seniors.
What upsets us is that Dutton did not even ""man up"" to their mistakes and at least attempt to remedy the problem! Management and owners apparently don't have a conscious.
Even though our insurance paid for most of the repairs, equaling $10,000,(except for the cost of the leak repair), this should not have happened.
By the way, our main line from the street to our house also sprung a leak, (draining onto our neighbors' driveway), on the same day the other Dutton associates came to confirm the bathroom leak. Dutton office brushed it off saying it will cost between $7,000 to $10,000 to repair! Unfortunately, that is probably when we realized how crooked Dutton is. We found another contractor who only charged us $1,000 to replace and repair the line. We have now decided to send stacks of documents to Contractors State License Board to file a complaint and in hopes they get penalized.