Durbin Plumbing

Karen W.

Doug, Tina, and Josh were awesome to work with. I needed a new water heater, and they went above and beyond to file on my behalf. They even saved me money as they knew it was covered under warranty, drove a great distance to pick up and deliver the replacement water heater and ensure that everything was fixed, replaced and cleaned up after! I can't recommend them enough. And for those asking, I do have a home warranty and they went the extra mile there too to keep me and the home warranty company informed of the water heater's warranty status.

Highly recommend

Deborah C.

These people are unreal, signed up with a Home Warranty Company, accepted a claim on Monday morning and I finally called them on Wednesday afternoon since there had been no attempt to contact me and the woman who answered tells me oops, we accepted it by mistake, we aren't licensed in Indiana. Told me she didn't know how to reach them and I should just call them myself. Clearly no attempt to contact the home warranty company since their number is listed, they answer the phone and she sure as heck figured out how to sign up with them. Nevermind she easily coud have called me Monday and told me they couldn't come out. Meanwhile I have a leak in my basement that's gotten worse and I have to leave to town for the weekend in the morning.

Anthony V.

They were sent to my house by a home warranty company. I asked if they were vaccinated, and the lead guy said he wasn't, so I asked him to wear a mask. He took a mask I offered and put it over his mouth. When I asked him to cover his nose, he refused. When I said then he'd have to leave my house, he did. Absolutely no concept of what it means to be in a service industry or to be a guest in someone's home.

Pat P.

They are the worst company I have dealt with in over 35 years of home ownership. Doug and his sidekick came to my house to fix a backed up sewage drain. Left after ten minutes to go ""investigate"" saying it might be a city issue. Guy never came back! Never called! I had to call their office to be told that they couldn't do the job. When I told her that was very unprofessional and that I had been waiting two hours for them she told me it was probably because I was rude and hung up on me. Really! My fault. Be warned,NEVER call Durbin Plumbing. Can't give no stars!

Dawn S.

One of the plumber's from Durbin came to my house as a contractor for my warranty company on 10/29/2018. The didn't leave a card or even a receipt from where I paid my 75 copay. Fast forward to today 11/2/18 and I called to day to get an update. I was told by Tina that they had to find out who the plumber was and she would call back. Two hours later after I checked my online claim with the warranty company I called Tina back. I was told Mr Durbin would call me in 30 minutes with an update. I have never received one. I called my warranty company and after holding for 30 min while they called Durbin's they fnally come back and say that Durbin's is claiming they cant get to my FLOODING BASEMENT for two more weeks. Why did I wait so long? Because on tuesday I also found out my child needed emergency testing on her kidney's so I thought well they will call and put it on the back burner. I now have a continuous leak into my basement and have to wait for another plumber to find a way to fit me in. That ladies and gentleman is crappy service. And even if they keep this from their website it will be on yelp and google. Edited to add Tina called me and said she had not heard from me in over 10 days so I was moved to her completed file.. The CHECK was dated 10/30/18 so someone also needs some math classes. She also tried to put it off on the warranty company as well.. CLASSY. Yes I hung up on her.
Dawn Skaggs

Kristi M.

I would give them less stars if possible. Total lack of communication. Very unprofessional & have rescheduled on me 4-6 times with less than 1-4 hours notice. Four thumbs down.

Michelle S.

Best plumber service ever! The guys were very professional and I could tell they really knew were that were doing. Very honest company didn't feel like they were trying to take advantage of me at all but to save me money. So refreshing! Quick response time too!

Kristen C.

Great customer service! We had a mysterious leak and Mr. Durbin helped us figure out what was going on. We appreciate the time he took with us. We recommend him highly!

Jeanette W.

Never use this company. They cancelled a scheduled appt and when I tried to check on it Doug hung up on me. He is very rude and does not care about his customers.

Helen D.

Thanks to Durbin Plumbers. Josh was great! 2nd time using Durbin Plumbers, excellent both times!!!