Durance Plumbing

S. M.

Such a wonderful experience! When we first moved to the area, we needed an estimate for a project and the big name company was trying to repair more than was needed and charge as much as possible. We called Durance (along with several other plumbing companies) for assistance with a clogged kitchen sink/garbage disposal. We didn't even get a call back from other companies. When Durance called back they explained they were very busy, but would get someone out to us. A call back goes a long way!! When Adam came to fix our sink he was so kind, empathetic of the fact that we have newborn babies at home, and worked quickly with integrity and efficiency! He didn't try to repair more than what was needed, charged a very reasonable price, and even gave us avery fair estimate on another project we will want completed in the near future. I HIGHLY recommend Durance Plumbing!

Peter C.

Stop looking. Durrance Plumbing is the one! After years of searching--finally--I found someone who knows what he's doing! Kirk came out quickly. Arrived when he said he would. He's prompt, courteous, friendly--in short, a real pleasure to work with. He solved two shower faucet issues (that, I'm guessing were somewhat straightforward) that perplexed others. And all of this at fair, reasonable prices. I can't recommend him strongly enough. I will definitely use him again.

Serena G.

I would actually give them something between a 3 and a 4. Adam, the plumber they sent, was very good. He's done two projects at our house. He's nice and done excellent work both times. Truly. I'm very happy with the work that Adam did and the price was good...with a caveat. The second time he came out, his project was to add piping that required connecting to some old galvanized steel under the kitchen sink. The work caused a tiny bit a debris to knock loose from the old piping, and after he left the sink above started to leak. The main problem was that Durance Plumbing does not provide customers with the contact number of their individual plumbers so I could not call Adam back even though he had only been gone for about 30-60 minutes when I noticed the leak. I had to call the general number which others have pointed out is most often not answered. You have to leave a message and wait to be called back by Mr. Durance -- not the plumber doing the work. When Mr. Durance finally returned my call, he was extremely agitated. He said it was ""impossible"" that his plumber could have made any mistake. I told him that everyone makes mistakes sometimes and that maybe if I could talk to Adam directly, he could help me diagnose the issue over the phone. Mr. Durance did not want to give me the number and then started complaining about how he could never go on vacation. It was shocking, a 180 degree difference in temperament from Adam. Additionally, one of the things I had asked Durance Plumbing to do was to determine if the kitchen supply lines were lead and give me a quote about how much it would cost to replace them. Adam had told me they were galvanized steel. But later over the phone Mr. Durance said that galvanized steel has lead in it. I had never heard that before and when I tried to ask him a question to clarify, he became irritated and told me he ""wasn't an expert"" and that I should go online and order a water testing kit. So I'm not sure how to rate the company. Their prices are very good and Adam is very good. Their phone system is bad and Mr. Durance is very unpleasant. So...3 stars? 4 stars? Somewhere in between?

Sean W.

These guys are fantastic, honest, friendly, clean, and a joy to work with. Durance Plumbing will always be handling our plumbing needs in the future! We recently had Kirk over to hook up our new gas range. He did the job efficiently and was very friendly as well. Even though we only called him for the range, he was eager to check out our other plumbing concerns even though he had other appointments that needed his attention. Before he left, he called Adam who arrived a short time later to tackle the other job that popped up during Kirk's visit. Both guys were honest, friendly, clean, competent plumbers and we'll never call another company again. As you can tell, I can't give them a high enough recommendation. Call them!

Lori H.

A very pleasant experience. I will use them again!

A townhouse I own and currently rent, was up for sale and one hour before the open house was set to begin, we noticed that a section of the basement carpet was wet and realized that a pipe to an exterior faucet had leaked. After calling 4 plumbers who were recommended to us by friends, some of who weren't open on a Saturday or couldn't see me for a week, I discovered Durance on Yelp. I left a message for Kirk who called me back 2 minutes later. He told me he could send Adam first thing Monday morning and gave me a 1-hour time frame as opposed to the 4-hour timeframe the big name company provided.

Adam arrived on time, was pleasant, friendly, helpful, and competent. He
told me exactly what he was going to do and was very conscientious about cleaning up and not leaving a mess. He helped me move some of my tenants' electronics and furniture that was in/near the water damaged area and even helped me roll back the damaged, wet carpet so that I could dry out the floor.

They are now our Go-To Plumber if we ever need one again.

Dimitry V.

Did a wonderful job. Needed to install a new bathroom faucet and after a short deliberation decided to leave it to proffesionals. Money well spent. Punctual, friendly, competent, clean and tidy. Done beautiful job. Def will use again and can recommend.

Becky L.

I called on Thursday, and I was able to get an appointment for Saturday. He called when he was on his way to let me know, and he arrived within the timeframe he had originally guessed he'd be coming.

He was friendly, professional, and he explained things along the way to let me know what he found and what he recommended. While he found other concerns along the way, he indicated that since they weren't causing problems, there was no need to address them until there's an issue. Overall, he took care of the problem I called about initially, but that ended up being one piece of a larger problem (in my older home with older plumbing). He did what was needed to make sure that my bathroom fixtures are functional and properly plumbed and was here 3-4x longer than he'd anticipated. In the end, though, the cost was very reasonable, and he made suggestions about how things might be addressed down the road if/when they become problematic.

I'll definitely call him again when needed, and I highly recommend him!

Brian H.

Kirk and his company have been great. They are honest, prompt, and perform excellent work. They have fixed leaks, cleaned drains, upgraded fixtures, and installed a toilet. Highly recommended.

Gregg H.

Great experience with Durance Plumbing. I just bought a house in Takoma Park and wanted to have a plumber come and look over the pipes and check out some slow drains.

Coincidentally we had a gas dryer delivered the day before, so I had him install it instead of getting the delivery guys to do it. Durance was cheaper and i'm sure did a better job than i would've gotten with the other guys. Also he gave a good look and helped to answer questions and give his opinion on issues around the house.

He was professional and on time. Overall it was a great experience and i would recommend Durance Plumbing in the future.

Susan S.

Kirk is highly responsive. He comes on the same day that you call him if he is able. No job is too small. I can't remember the specifics of the last job that he did for me. He gave me advice once over the phone that solved my problem - free.