Duran & Sons Universal Plumbing & Rooter

Michelle R.

I would recommend Duran & Sons to anyone! I needed a plumber late at night and they sent a technician right away! He was helpful and fixed the problem in no time. Prices are reasonable and they are pleasant to work with.

Rick D.

These guys are great. They were able to show up on the same Morning I called and solved my problem quickly for surprisingly little money. Further, the Plumber was extremely courteous, his truck and equipment were new and he cleaned up the area completely upon finishing.

I suspect the people having trouble with their home warranty insurance aren't familiar with the terms (I have a policy myself and elected not to use it for this visit) and are blaming Duran unjustly. Essentially they are shooting the messenger.

Without hesitation I recommend them!

G R.

I read all the reviews and gave these folks a chance and am
glad I did.

This was a great experiencee, they promised me a discounted price and they kept their promise. More importantly, they fixed my problem,

I highly recommend this company to everyone!

Susan J.

This company is horrible! I would RUN. They do not keep appointments or call back. If you are working through a home warranty you are even lower priority.

Tina C.

We've been using Duran & Sons for 5 years (directly, not through a home insurance plan), and have been extremely pleased with their work. After years of the nightmare of sewage periodically backing up into our bottom-floor bathroom due to tree roots growing into the pipes, a friend recommended Duran & Sons. They solved the problem by clearing out all the roots and re-lining the pipes with Permaliner, all of this at a fraction of the cost ($8,000 vs $35,000) that our previous plumber had quoted us to do a massively invasive re-piping job that would have been a total nightmare. They recently cleaned up another section of our piping as well with this solution. I highly recommend them.

Rookman M.

I got stuck with them, too... First American sent them. I even told the saleswoman who called from First American to get me to sign up with them again that these plumbers are THE REASON I would not re-up my contract. Unfortunately, they still seem to be using them, based on what I've seen here.

These plumbers don't do good work (same complaint about mixing up the hot and cold water... you're plumbers, for Heaven's sake... how do you screw up something SO SIMPLE??!) and YES! That woman on the phone is one of the devil's minions. I'm sure of it. The hounds in the background are more evidence. Anyway, she is one of the rudest, most unhelpful people with whom I have ever dealt. And that's only when I would call... these people rarely called me back. And just, screwed up one thing after another. They'd lie, and cut corners and then have to come out and fix what they didn't do correctly the first time. Terrible business practices. Trust the reviews that don't seem like shills or one of the owner's friends giving them five-star ratings... I'd be willing to bet fifty times what I paid them (and that darned First American) that they've never earned a five-star rating for anything. Except maybe spreading evil and frustration...

Peter J.

The son James came to look at a water heater that needed relighting. He seemed like a very nice young man. He said it needed to be replaced. I thought ""well, no big deal it's a home warranty call"". Like Space L said they wanted to charge me 80 to 120 bucks a part for four 15 dollar parts for a total of $395.00!!! That's on top of the $55.00 deductible we already paid. The lady on the phone was beyond rude and said ""That's how we make our money. They only pay us $100.00 to do the install so it's not even worth our time to do the job unless we add on a bunch of C.O.D.s. SHE ADMITTED THEY ARE RIPPING PEOPLE OFF!!! UNBELIEVABLE!!! After she hung up on me (I called her out on it) my wife called to try and smooth things over. She hung up on my wife too. I called home warrantee and they said Duran was refusing to do the install. AVOID THESE CRIMINALS AT ALL COSTS!!!

Ceecee C.

I agree with another reviewer about woman in office. She is rude and seems to have no idea what anyone else in company does. They seem fine at first, but later when something goes wrong, they want to charge to even come fix what they screw up in first place. I cancel First American because they refer to terrible plumber.

Jimmy B.

A good plumber is worth his weight in gold and hiring a plumber can be tricky business, because most customers aren't experienced enough to know when they are being hustled, and are caught in a vulnerable position at a compromising time.

Fred Duran is as good as it gets when it comes to honest plumbers. His guys may not ""smell good and show up on time"" like others advertise, (not that any of them stink...) but they do damn good work for a fair price.

Space L.

If your home insurance sent them over there ain't much you can do... except open your wallet and get charged $120 for a $9 piece of equipment. (this is where the plumbing company makes their money... insurance co gives work to lowest bidder)

That being said... friendly service. (and to the best of my limited plumbing knowledge) they did a good install job on my water heater.

Also... the owner/dispatch person was empathic to my concerns (time off work money loss vs what they were charging me) and was able to work out a cost we both could live with. Although I had to 'act a little crazy' to make that happen.

Bottom line: felt like I paid too much when my insurance co led me to believe it was free ... but happy with the work that was eventually done.

Will put them on my Christmas card mailing list.