Dunn Rite Plumbing Heating & Air

Aurora C.

This company was rude from the beginning with getting an appointment. We needed our HVAC serviced. First, since we live in Huntington Beach, they could not give us a sooner appt because anyway we get a cold breeze. So does that mean we deserve to be the last in line? Second, when the technician came, he only took a look, did not address the ongoing problem and determined that the unit just needed Freon. Soon as he left the unit turned off again which is the reason why we called to fix the unit. We called them back to fix the problem which I paid for already and they would have us wait another week and when we asked them to come out sooner since they didn't fix the problem in the first place, they just said they would not come back at all. Terrible service! Save yourself the headache, money, and humiliation and don't use this service.

Laureece N.

OMG your name says it all! It was Done Right with Dunn-Rite! We are grateful for your superior service, quick analysis and repair, and getting us cool again. With my health issues and menopause the AC is the most important piece of equipment in our home. We can't thank you enough for being a top notch, reliable, and efficient repair company!!!""

We had Richard first and Jay the 2nd time... Richard didn't have the Freon with him to finish the job so Jay came out to finish it a few days later. Very grateful for their help

Sandra R.

Awful! We had an initial inspection done through our own network and confirmed the furnace needs to be replaced. We then called our home warranty and were assigned Dunn Rite - from the moment Jay (the technician) knocked on the front door he was arrogant and told us ""nothing was going to be wrong"" with the furnace and the other company just wants our money. Whereas the first company removed the panel on the furnace, took photos, etc it felt like Jay barely shone a flashlight on it before concluding it was fine. When we pushed back he dismissed us and was just plain rude. We wanted to kick him out of our house!

I immediately called our home warranty to explain the situation and request another opinion. Today Marina Heating and Air Conditioning came and confirmed the furnace needs to be replace. Jay is an incompetent technician and lacks basic customer service skills.

Olga C.

No customer service, what so ever.
Cannot get a hold
Of anyone, after setting appointment.

When the tech is looking at the equipment, his attitude is horrible. He said he was ordering the part and never returned.

Would give 0 stars!

James H.

""Jay was excellent. I had questions which he answered and he was polite and knew what he was doing. I am very pleased."".

Hassan K.

Jay was able to figure out the problem in less then 3 minutes, he is one of the best HVAC guys i have seen,

Lila J.

I want to make sure I left a review for Dunn Rite Heating & Air. I've had some of the worst experiences with other HVAC companies sent out by my insurance company, and I'll be honest I was really stressed out not really knowing what to expect with this company.

I was so happy with their service. Their tech was on time, and ready. He listened to my problem and was able to diagnose the issue within a few minutes. He was prepared with the parts to repair my AC and had my AC fixed in no time at all.

I was so happy, I immediately called my husband and my mom to tell them how quick and efficient they were and our AC was up and running again.

Thank you guys so much for helping out!

Desiree A.

I see a lot of negative reviews for this company, but you have to give them the benefit of the doubt. Dunn Rite Heating and Air was assigned to us for our AC problem (wasn't cooling enough) by our home warranty company. Rich came initially to diagnose and he was very professional and respectful. As it turned out, it was low on refrigerant. He then refilled the refrigerant and also added a leak sealant hoping that would fix the problem. It was great, air was cool and we were really hoping that took care of it. Four days later we noticed that that the air started to get warm again, so I submitted another service request to the home warranty company. Dunn Rite called me the next business day and scheduled an appointment for the technician to come next morning. Rich came along with Doug and did a more comprehensive diagnostic. It turns out that the problem was the evaporator coil located in the attic. We were advised that it could take 2 weeks before the home warranty approval and parts to arrive. So far we are happy with their service. They seem to know what's going on and I trust that they will get the job done right when they return. My only hope is that they will return sooner to finally getting it up and running again as the weather has been so hot lately. I will post an update once the work has been completed.

Update: 11/02/23 - Rich came with the new evaporator coil as scheduled and did an amazing job with the installation. He worked diligently for over 5 hours in our very small attic, very respectful and professional as previously stated. Our AC unit is now working like new and we couldn't be happier with the final outcome. Also, Janet was kind enough to give us a little bit of discount on items that were not covered by the home warranty company. I would definitely recommend Dunn Rite Heating and Air!

Jay P.

Please reconsider choosing Dunn-Rite. The company needs to be more helpful in providing services on heating & air conditioning issues. I had to call three times from my home warranty that my A/C turns on and off, and nothing has been ""Dunn-Rite"". I called Home Depot and the Home Depot techs came in and actually checked and observed my A/C issues, and answered all of my questions. They also installed an air filter, and my A/C began to work. AVOID this place at all costs. The standards and values of this company are absent.

If you get a technician named Jay- GOOD LUCK, Orange County. The guy seems like he does not want to work for Dunn-Rite. His attitude is flat and dismisses questions and concerns. The guy needs a vacation or therapy.

Chris K.

If I could leave less than zero stars I would.
I would imagine if you're reading this review you've probably been guided by your home warranty company to use Dunn Rite's services. I can't imagine anyone in the right mind would willingly choose this company.

They are almost impossible to get a hold of and the technician's are very unprofessional and have no idea what they're doing.

Should re-brand as ""Dunn- Wrong"" because everything from customer service, professionalism, and ""work"" has been a disaster.

I would advise you call your home warranty and request a different company for your services. Save yourself the frustration and waste of time.

Hope this review helps.