Duckett Plumbing

Stephen M.

Duckett plumbing is perhaps the single most incompetent business I have ever dealt with. Charged me $650 to unclog a drain, failed miserably to do so, and then lied to me for nearly a week promising to come out every day to fix it. I called Roto-rooter, they fixed the problem in less than an hour and charged me $500. Duckett plumbing is a gang of thieves and liars.

Steve C.

I called Duckett Plumbing Saturday morning and what a mistake it was to call this crazy outfit. My original problem was one toilet flushed and the other toilet recedes to low water levels and vice versa. Duckett sent George at 12:57 pm and he worked about 1 hour and 15 minutes but was there 8 plus hours and didn't fix a single thing. George lost his keys twice and tools and spent most of his day wrecking my piping even used his legs and fist to hit the piping as he was so weak shape and ended up breaking the PVC piping in each toilet where connected to the wax ring hinge above the floors. George was unprofessional and smoked cigarettes most of the day and took breaks every 25 minutes. George had no real idea what he was doing so I called his boss to discuss further but took him over 2 hours to get started on the job. When completed we had two leaking toilets and pipes and George called William his boss to discuss more money. What a surprise and a real rip-off company. Called William his boss back and he agreed to come out and look at the issue but this time he had 3 other guys to fix the issue fast as they were running behind schedule. Arrived Sunday morning and supposedly fixed the issues. To no avail instead of fixing the issue left and went and purchased two wax rings for each toilet that George destroyed. Installed new PVC piping for both back to back toilets beneath the crawl space. When completed the caulking around the toilets looked horrible and later in the day the back wax ring was already leaking around the edges of the toilet from poor installation procedures. The experience 12 hours later was horrible. Called and talked to John about the issues and he said don't call and harass us and told me that I don't listen. Duckett is not worthy of a business if they treat consumers like this and act as if they are helping you but in reality just want your money. Day 3 called Ace Plumbing to come check Duckett's work and lord and behold we have a winner. Ace not only fixed the issue but is a great company and very nice to everyone. Ace took up both toilets and found both wax rings installed incorrectly and also the base ring the toilet sits on wasn't level as William just placed to hide any damage caused by George. Ace Plumbing tech went below and found the round pipe at the top of middle bathroom was cracked and was also leaking from above and all this had to be replaced and fixed. The total experience was bad. The worst plumbing experience I ever had and this shows the pandemic laziness and entitlement still exist today. I wasn't charged anything but did end up costing me almost 2000 for repairs with two other plumbers.

Robert D.

We called Duckett out to resolve a single issue - a leak - which appeared to be coming from our daughters bathroom above our master closet. Long story short - they did not locate the leak, they made a costly and unnecessary """"repair"""" and left the leak unresolved. Throughout the """"repair"""" the technician (William) left open the door for charging more for the actual repair (leaking shower valve) and tried to sell my wife on dry wall repair services to the tune of $400. The technician was also caught in a lie stating he told my wife we could just put an access door for $60. When we called and spoke with the owner he was extremely rude and confrontational, would not let me speak and said if I didn't answer all his questions he would hang up on me. He finally agreed to send someone out to do an assessment to determine the source of the leak (which wasn't done properly the first time) and repair it at no charge as long as we paid for the parts, which we agreed to. The morning of the appointment, he cancelled on us citing a note my wife made on the square transaction stating the repair wasn't complete. This note, which is not visible by anyone other than us and him, cannot be altered or removed. He refused to come out unless we removed this note and threatened to sue us if we posted any negative reviews. Bottom line, stay away from this company. They have an F rating with the BBB (link below), citing they didn't provide their LLR licensing information, and they use a BBB Accredited Business Logo when they are not one. The only reason why they have positive ratings online is because they threaten to sue people who leave negative reviews. We will be filing a complaint with LLR as we will not be threatened or intimidated from telling the truth! https://www.bbb.org/us/sc/greenville/profile/plumber/duckett-plumbing-co-llc-0673-90031668

Sherea H.

Owner is extremely rude, unprofessional and insulting. I called to ask a simple question and was berated for 10 minutes about how I was wasting his time with my questions. Seriously a hateful man.

Clyde T.

My first experience with Duckett Plumbing and I'm going to be a customer for life!!!! They are AMAZING!!! I just keep pinching myself I cannot believe what a GREAT JOB Wayne & Andrew did!!!! The price is UNBELIEVABLE TOO!!!! I've been ripped off 5 times but thankfully Duckett came to the rescue!!! I thank GOD for them. Please believe this review and use them! They are true blue good, honest, experts who really care. I am so very very thankful!!!!!!!

Pamela B.

RUDE, DISHONEST, THREATENING AND UNPROFESSIONAL! And I am being nice! We called Duckett out to resolve a single issue - a leak - which appeared to be coming from our daughters bathroom above our master closet. Long story short - they did not locate the leak, they made a costly and unnecessary """"repair"""" and left the leak unresolved. Throughout the """"repair"""" the technician (William) left open the door for charging more for the actual repair (leaking shower valve) and tried to sell my wife on dry wall repair services to the tune of $400. The technician was also caught in a lie stating he told my wife we could just put an access door for $60. When we called and spoke with the owner he was extremely rude and confrontational, would not let me speak and said if I didn't answer all his questions he would hang up on me. He finally agreed to send someone out to do an assessment to determine the source of the leak (which wasn't done properly the first time) and repair it at no charge as long as we paid for the parts, which we agreed to. The morning of the appointment, he cancelled on us citing a note my wife made on the square transaction stating the repair wasn't complete. This note, which is not visible by anyone other than us and him, cannot be altered or removed. He refused to come out unless we removed this note and threatened to sue us if we posted any negative reviews. Bottom line, stay away from this company. They have an F rating with the BBB (link below), citing they didn't provide their LLR licensing information, and they use a BBB Accredited Business Logo when they are not one. The only reason why they have positive ratings online is because they threaten to sue people who leave negative reviews. We will be filing a complaint with LLR as we will not be threatened or intimidated from telling the truth! https://www.bbb.org/us/sc/greenville/profile/plumber/duckett-plumbing-co-llc-0673-90031668

Brenda S.

So if possible I would give zero stars. They said they will be here at 11. So couple hours later we called them and they said that they were running behind(understandable) that they would be out at 1 butttt no call no show. So on top of my frustration of a problem with my plumbing I wasted my time when I could had someone else come out.. I live in Woodruff SC some reason it says I am from Cal.

Kate P.

On moving from Florida to our new home in Greenville, South Carolina the moving truck ran over the irrigation valve box breaking a pipe causing water to start flooding the lawn and sidewalk. We contacted Duckett Plumbing (via Yelp messaging) they responded immediately, first they told me how to cut the water off, then dispatched the next available team to our new home. Two men arrived in less than an hour,diagnosed the problem and I was then given a very reasonable price, they then proceeded to fix the problem. Excellent job, very professional, these are my new to go plumbing guys in the Carolinas .""""

Colleen K.

Never again and wish I hadn't. Communication ZERO! Sending techs with equipment needed ZERO! I had to rent equipment and loan household tools and such to tech just for the tech to be told stop what he was doing and leave. They took my $625 plus ($98) what I paid to rent equipment and all I got was my toilet wax ring replaced and had to get someone else to finish the job for which they quoted $4000+ for I ended up getting done for a lot less. Didn't need entire line replaced. THIS WAS AWFUL. I would like to get some of my money back but don't think that will happen. Just got ripped off. The LEAST THEY COULD DO IS REFUND MY $$ for renting their tech equipment.