Duck Duck Rooter Plumbing, Septic & Air Conditioning

Don O.

We tried this company in Jacksonville when we desperately needed help with our rental house. They sent Ed, who gave us an estimate up front did an awesome job cleaned up after himself. Top notch will use them again

Thomas R.

I found myself playing telephone tag with someone called Jeff just t make an appointment. I never was able to speak with this person. They filter people thru an automated system and promise call backs but that doesn't happen. I question the reliability of a company who relies so heavily on filtered communications~! I give up. Why offer a company representative who is always Unavailable to represent them???

Bill M.

Originally had an issue with service. The company identified my issue, corrected it professionally and made the situation right. Really great to see a company that is customer focused and wants to make sure they get it done right.

Donna T.

Our neighbor recommended Duck Duck Rooter to us. Paul and Jesse came out this morning. They were very friendly, professional and did a great job. I was very impressed that I received a text this morning that not only told me who my technician would be but send a picture as well. I was very impressed. I will definitely use them again and will request Paul and Jesse. D. Thompson

Marshall G.

We had a plumbing issue that we feared was going to cost thousands to fix. We ended up ordering to camera to have the piping scoped out and found there was a big block deep in the main line. He struggled to clear it for a little while but eventually got through and this ended up resolving our issue thankfully. Our plumber was very personable and patient and really enjoyed his company even though it was tough to know how it was going to turn out. Would definitely work with again!

Thomas R.

This is the second time I've used this company in the past few months. My shower handle would not turn off. Brian was the technician that came to do the job this time and he took one look, asked me to explain the issue and knew exactly what the issue was and the part number I needed. Very reliable, reasonably priced, and quality work.

Dean H.

REASON FOR VISIT; To clear a clogged toilet line. The qualifying visit by a sales representative didn't quite match up with the arrival of their pumping truck instead of a repair van I was mistakenly expecting, This was after doing a walk around and inspecting the the cleanout access with their sales representative. But that's OK, that's on me for being unfamiliar in a 1st time homestead environment. I'd never before been acquainted with how septic tanks work having come from a residential subdivision city water/sewer atmosphere. After pumping out the main tank and cleaning up the site, they had a Home Depot size bucket that needed rinsed out to clear residue contents clean for transit to their next appointment. That's fine, he needed some water from an outdoor spigot. I showed Michael F. where the spigot was located. After clearing the winter pipe protection for him from the spigot he was able to get some water to rinse out the bucket. With that accomplished, he then proceeded to carry and dump the bucket contents in the middle of my concrete driveway approximately 10 feet from the garage door adjoining the house without ever asking me where he might possibly dump the remaining bucket wash. There's a prominent drainage ditch on each side of the entry driveway next to the road on both sides of the driveway and a natural undeveloped treeline to choose from bordering the property on 2 sides between Yellow Bluff and my property on a corner .6 acre lot. I was appalled with that quick unannounced action. The stench is as you'd suspect, even after it had quickly dried on the hot concrete surface. Needless to say, with that rude action alone, Duck Duck Rooters won't ever again be invited back. I am and remain very disappointed. I'd had a pleasant visit with the Duck Duck owner after purchasing the brand new home 6 years prior and was very comfortable with inviting them back this time without confering with Yelp. Things change with time and employee turnover. I hope this evaluation is put to good use for those coming behind me. It doesn't take much to spoil the broth for a good meal.

Paul T.

asked for quotes from Yelp, all I got back was call our office. Now don't you think if I wanted to call everyone why would I have used yelp.

Winston Reid

Aaron was awesome. He showed up in a timely manner and got us going quickly. We definitely, would use them again.

Katrina J.

Service was fantastic! Will definitely use again in the future! We had our AC serviced and we signed up for their annual service.