Duck Duck Rooter Plumbing, Septic & Air Conditioning

Karen G.

well 2 years after the worst service contractor experience in our long lives we had to call DUCK DUCK because the alarm was going off on the septic system. 2 YEARS AFTER WE PAID THEM $11K they wanted 2 K to replace the pump. SO IF YOU WANT TO PAY AND PAY a company that does not even return your calls once the bill is paid and do shoddy work so they can charge more later, these are your guys I WAS FORCED TO GIVE THE 1 star rating

Holly H.

We called Duck Duck Rooter several days before Ian was due to hit because we had two buried sump pumps that needed to be replaced. They dispatched Sean quickly who advised us on what needed to be done and what the best pumps for our set up would be. The office supplied us with a written estimate which was very reasonable, considering the urgency. Sarah was always polite and willing to listen to me when I expressed concerns about getting the job done before the hurricane. We were not able to get the pumps in before the storm, due to the time crunch, (not Duck Duck Rooters fault.) Sean showed up bright and early once the pumps were available and had them installed quickly with minimal disruption to my yard. We will definitely be calling Duck Duck Rooter the next time we need plumbing or septic services!

Joan F.

Out toilets blocked up with Hurricane Ian. Mark came out and was extremely helpful. Fixes our issues and was so pleasant. I would definitely recommend them. Will use again if we have any more septic or toilet issues.

Richard S.

Had some work done several different problems, somethings break and not always easy to fix, but they got through it and Brian Mackie came over and made it right, Kudos to a job well done !

Lee W.

Called mid morning for septic pump out and received same day service! The two gentlemen on the job were friendly and did a great job keeping the yard disturbance to a minimum. They were informative as to what they were doing and offered helpful tips for septic maintenance. Jobsite looked great when they left. Highly recommend this local company for NE Florida.

FL E.

I called because two toilets were leaking. The guys arrived on time, glad there were two - less time (6/27/22). Later that evening as I was in the hallway, I heard the toilet running- which meant water was still leaking from the tank. I did the food coloring test to verify. A different person came out verified it was still leaking. The following is from his work order: """"I clean and adjust the flapper no more leak"""" (7/18/22). The same thing happened again; I heard the toilet running. Another person is sent to the house to repair the leak. The following is from his work order: """"After fixing toilet leak it having issues flushing"""" (7/20/22). Now we have a problem that I did not have before. The field inspector is sent out to solve this problem (7/21/22). End result: accused of dropping something in the toilet and I need a new toilet. There are no children in this house, and nothing is put in my toilet except toilet tissue. I used the toilet, cleaned the toilet, and did the food color test between each visit from the different plumbers. Furthermore, plumber number 3- Mark says in his report that this new issue developed 'AFTER' he fixed the leak. In addition, he flushed the toilet several times and saw that it emptied the tank- my foods dye and two of his 'toilet tank leak detector tablets'. So, after calling Duck Duck Rooter for a leak, I now have a nonworking toilet. After hearing about my situation, Lia gave me a BRAND NEW TOLIET!! I commend the company on their persistence, quick follow-up, and commitment to my satisfaction. I would highly recommend them.

Rebecca C.

They were prompt, professional and extremely knowledgeable! We are very pleased with them and will continue to use them as needed! A couple of other companies we have used didn't come close to matching them on all levels of service & affordability!

Rachel S.

The crew made a valiant effort not to destroy our front yard when locating the tank lid. We appreciate it!!

Tim L.

So my home built three years ago had my septic alarm go off, of course on a Saturday. I submitted an email to several firms thinking no one would get back to me until Monday. Wow was I wrong. Duck Duck Rooter not only got back to me, they sent a technician over to investigate my problem. They diagnosed it quickly and while I needed pumping out, they put me on the schedule the following week. The technician answered all of my questions and showed us how to limp through until they fixed it for good.

Leslie K.

Very professional, put back yard in good condition after pump out. I would recommend Duck Duck Rooter.