Du-West Services

Momcat2012 T.

First time they came, 11 years ago, they did a great job on my foundation!
So, when I noticed problems on a different part of the house, I called them expecting another good job.
Second time they came, they took two days to do half as much work as the first time, charged me for a water test they never did, & charged me for a permit, they never got.
They also messed up my front porch that they couldn't fix, and I can't find anyone to fix for less than $5,000. The porch concrete pad has to be completely removed & replaced. And since it's not a big area, no one wants to do it!
Don't use them.

Barry C.

I was interested in installing two Navien 240A2 tankless water heaters to replace my old heating units. Their "Master Plumber" arrived at my house and after inspecting my attic said the job would cost about $6000 and that he would send me a detailed proposal costing out the job. This did not seem unreasonable in that the units were priced at $2000 each and $1000/unit install cost was expensive but not silly. A week later the formal estimate arrived and was $9300 more than 50% higher than the onsite quote. I contacted them to ask about this discrepancy and did not receive any response as to why the cost had grown so much. Clearly $9300 is absurd and I will find someone else to do the install.

Wendy L.

Do NOT hire this company. This company does not stand by their workmanship. I had a drip irrigation system installed, and from the get-go, there were issues - I even have documented proof of improper installation. For the past four months, I have been trying to get hold of the owner or the owner's son and they will not return emails or phone calls. Terrible after-service customer support. Will never recommend this company

Angie B.

Call Du-West unless you like wasting money! Yesterday had another company out (Finch AC in La Porte) checking my furnace and a related gas smell. They told me I had to replace my entire furnace unit due to its age (although they didn't even check the age because when I asked how old it was the tech said he forgot to look lol) They made no attempt to fix the problem. Just insisted on replacement and charged me $89. Then told me I couldn't use the unit. Bad timing with last night's almost freezing weather!
Today I had Du- West out. Joe found problem and fixed it. He also connected three loose ducts. Not once was replacement even suggested. He said it was an older unit but in pretty decent shape. Night and day the service and professionalism of Du-West. And the honesty! Don't make the mistake of calling anyone else!

Jon-David B.

Absolutely pathetic, estimators spoke about their coworkers as being hugely obese, so-called salesperson called me drunk saying my project was going to be great.
They only did half of the work. Never said the retaining wall couldn't handle the drainage.
Then after wanting a payment then they said, pay more then we'll do it the way I wanted from the beginning.
Call anyone else, not these con-artists

Tyler S.

August 2019 - very bad experience. Not trustworthy at all. There are lots of other reputable foundation repair companies in Houston and I highly suggest working with them instead of Du-West especially for something as serious as foundation/structural issues. Buyer beware.

John R.

They are the bottom of the barrel for foundation repair. Every room in my 2 story home was damaged (chimney was broken away from the house due to over jacking up, cracked walls where there were none, doors misaligned bad, they cracked windows, concrete patches were left rough and high) They attempted sheet rock "repair" which turned out poor overall, some of it cracked after drying. Original issue was 2 small cracks upstairs and a closet door hanging up! And yes they should receive a negative 5 stars. NEVER sign a contract where you give up your right to sue for trash work, you will regret it.

Bob A.

The Du West team just finished helping solve a flooding issue coming up through our foundation by what ended up being a pretty simple solution. The concrete slab looks great, job was well coordinated by Jennifer out of their Houston office and the crew who did the work were professional and courteous. They came when they said and kept our place clean thoughout the repair. They did what they promised and we are pleased.

Randy C.

If you could give no stars I would. Constantly call you when they are trying to get your business but can't get a call back after they leave. They are very arrogant after they get paid and don't show up for appointments if you call for warranty work, then say you have to reschedule and they are booked a month out. They come up with ridiculous excuses when you question them about work that you paid for but find no evidence that it was completed or find evidence it wasn't completed. Don't allow them on your property!! I don't know if there are any honest foundation repair companies but I know there are less expensive and less arrogant ones.

Rebekah C.

I am only giving Du-West one star because I'm not allowed to give them a zero. They were called to my residence on 11/21/18. They informed me that I would have to pay extra if they had to pull out the 'big machine'. I was perfectly okay with that and agreed to the price. 2 guys came out and left my home to go back to get the 'big machine'. They returned one hour later and, after about 10/15 minutes, appeared to have fixed the problem. On 11/23/18 I had the same problem again but did not contact Du-West until the next day 11/24/18 since the problem was discovered after business hours. I called Du-West and I was told that there would be another (pricey) service charge for them to come back out on a weekend. Here's the thing, I do not mind paying for a service. I just expect the service to be done. I should not have to pay for everytime they come out and try to get it right. Another plumber and the city of Houston came out and confirmed that the line had not been properly/fully cleared. I called the manager, Alton, on 11/27/18. He stated that he was not in the office at the time, but that he would be in later on that day. He said he would call me back then. I never heard back. On the next day, 11/28/18, I called Alton again and left a message with a receptionist who stated she would give him the message to call me back. Here it is exactly two weeks later and I have yet to hear back from him. This company is too large to have such subpar customer service. I would highly recommend, if you are considering using these guy, that you DO NOT do so. You will be extremely disappointed.