DryMaster

Anita M.

DO NOT USE THEM! I am giving them 1 star because I have to give at least 1 star, otherwise it would be zero. They have 4 separate Departments run as separate companies under the same name. They do not talk to each other, so if you need more than 1 type of work performed (water vs mold vs repair vs pack-out/pack-in) you will become the general contractor to oversee the teams from the various departments. And instead of them guiding you on the next step, the feedback will be coming from you to them to let them know what was done and what needs to be done next. You will get separate bills from each department and they will need to be paid separately as the different departments are not connected in their accounting. They will take months to get your bills to you, only after you request them, then expect to be paid immediately upon receipt. You will have to become a contract expert because they charge for things they didn't do and leave out necessary charges for things that need to be done. You will need to go through the itemized charges with a fine tooth comb and learn what the briefed descriptions mean to be able to intemperate the charges. If you need contents packed out you will need to take pictures of everything as your own evidence of what you have so when items don't come back, you have proof you had them. You will have to oversee what gets packed out to make sure that (if due to water or mold) anything wet or moldy does not get packed as they will try to push it off to your insurance company when it comes back moldy.
I had a major flood that required all four services, and in time of need when I needed their support, instead of them helping me they added to my nightmare.

Outrigger P.

We hired DryMaster for a challenging household project that neither I nor my husband was prepared to do, and they did an EXCELLENT job.

For a couple of years, we had been keeping our aged and increasingly incontinent female housecat in our garage, as she was sadly banished from our house for peeing everywhere. Despite papering every square inch -- floors, shelving units, book cases -- with ""wee wee"" pads which we changed regularly, the garage reeked strongly of cat urine. She simply peed everywhere -- on storage boxes, household tools, and of course the floor...since the garage is also where we do our laundry, having to spend any time there simply folding linens was really difficult.

Our cat finally passed away from natural causes. Then it was time to reclaim our stinky garage.

The DryMaster guys not only took up the job with a calm and professional attitude, they assiduously and thoroughly cleaned everything. They needed no direction, took initiative in ensuring everything was done right, and finished on time as estimated. Whatever cleaning compounds they used worked like magic.

We have lost our tabby cat, but gained our garage back. The space bears no trace of odor. You would never know...

I'd hire these guys again in a minute. BRAVO, DryMaster!!

Cynthia A.

Alfonso and his team did a great job in our warehouse! It looks brand new again. Not to mention they were all very friendly, which made it a great experience.

Ylan V.

Alfonso did a great job with my closet wall, after waiting for my HOA for over two months. He was on time & professional!

Denise I.

Alfonso did an excellent drywall job!! He showed up on time, did an excellent job and cleaned up after the work was completed. Highly recommend him and Dry Master

Yvonne B.

Alfonso was on time, helpful, and answered all my questions. He completed the job ahead of the approximated finish time. The drywall work looks excellent!

Steven H.

DryMasters plumber Hunter showed up on time and did a very professional job clearing my drains. I will recommend DryMasters to all who need their Services.

Erin K.

I tried to let it go and not write a nasty review, but their email with an attitude problem this morning was the last straw for me. I had DryMaster fix my drywall damage and a paint job over the drywall. I took time off work to be home, so I saw everything that was happening inside of my own house.

DryMaster invoiced me for multiple work descriptions that never happened from ranging from over $300 for electrical work, $230 for detaching and reattaching the toilet, painting over a door frame, $132 for installing mirrors in my master bathroom. I have two framed mirrors. Their person removed the mirrors from these two tiny hooks and never put them back. So they wanted to get away with charging me $132 for that?

I emailed them multiple times saying I deserve an explanation. The Assistant Project Manager said that their Reconstruction Manager will get back to me. They never apologized nor gave me an explanation for these false charges.

I was able to reduce over $700 from their initial invoice that contained all the work that they haven't done. Because I'm not an expert in this field, I wouldn't know if I'm being unfairly priced, but I know what type of work was done in my house.

I emailed the Assistant Project Manager for the payment receipt 9 days ago since my payment. I paid their final invoice in full. I reminded her this morning after waiting patiently for 9 days to get my receipt. She replied back this morning that she did send it to me and that I would need to wait after she settles in this morning.

I don't think she knows the difference between an invoice and a payment receipt. Please train your employees to be more knowledgeable. I have searched my inbox numerous times to check if I might have overlooked her email, but of course, there is no payment receipt to be found.
-LATER in the afternoon, almost 8 hours later. She emails me the receipt. No apology. She couldn't find her imaginary email to forward back to me. I thought you said you already sent it to me? haha

AS FOR THEIR QUALITY OF WORK, it sucks too. The person was too lazy to find a matching shade of gray paint for my walls. So, he left the walls with unfinished white paint from the ceiling coming down on the walls on top. He didn't properly reattach one of the light fixtures back.

Alan G.

Interesting to read a lot of the reviews that indicate selfishness. I was actually coming on to review the same.

There are employees in our neighborhood who, when they leave with their commercial vehicles in the morning, will then move their private vehicles into two spaces to save for when they return. Our elderly and handicapped neighbors are forced to walk further to and from their cars so that DryMaster can park their commercial vehicles in our neighborhood instead of in their own yard.

If they and their employees are this selfish and inconsiderate to their neighbors, imagine how much empathy and care they will show for your emergency. Character is what you do when no one is watching, but you've been seen and it is duly noted.

Response to Josh's 1st Response:

This driver has at least one personal car remaining at home when he departs with his Drymaster van. He also has a smaller car with Drymaster ads on it. I have never seen this van NOT here at least once during the day, so I don't think this driver only has it for when he's on call (unless he's on call 24 hours, 7 days a week). Generally, the van is gone during what are considered normal daytime business hours (7am-6pm), so not even sure he'd also be on call in the evening as that seems like a lot.

Between his hours and the fact that he has another DM vehicle, maybe he is not a standard employee? Maybe he is managerial or has seniority where he gets to keep vehicles all the time and not check in to the yard?Maybe that can help direct your training/resolution.

Trisha J.

Three plumbers and $700 later... i finally got in touch with Hunter at Drymaster. He came in, diagnosed and fixed my issue within 20 minutes!!! When he told me what he did, I called the other plumbers and they were all so embarrased that they refunded my money... NO JOKE!!! THANK YOU SO MUCH HUNTER!!!