Drainworks Plumbing & Septic

D. M.

Problem not fixed - quoted $600 to repair a running toilet or $1200 to replace. After some discussion $300 was charged to replace a $30. part and it took 30 minutes. Several calls to the office - always pleasant and understanding but no real solution. We ended up fixing a simple problem ourselves by using Youtube and Google. Why couldn't the plumber fix it? We are out $300 and received only a promotional certificate in the mail. Please spend less money on your big colorful mailings and send capable people at reasonable charges. We do not recommend.

Bob C.

I don't usually post reviews, good or bad. But this company, Drainworks, needs a dose of reality mixed with all of the good reviews. And they need to stop sending me marketing materials that claim that I am a happy customer, which I'm certainly not.

A Drainworks tech came to our house in June to look at our basement toilet and evacuation pump, which wasn't working correctly. We had a similar problem about five years ago and the plumber took the pump apart and adjusted the float. He charged us $100.

Even though I told the tech the history, and without taking anything apart he claimed that the whole pump needed to be replaced. He said that he would call me later with a quote. We never heard from him or the company again, even though I emailed the company to find out the status and to let them know that I wasn't a happy customer.

I did a little research myself and found out that the replacement pump would cost over $1000 (plus installation). But I was able to buy just the pump float mechanism for $100.

Long story short, I'm 75 and not too fond of plumbing. But I removed the toilet, cleaned the pump and replaced the float mechanism myself in a few hours. Toilet and pump are working fine.

It's been more than a month and I still haven't heard back from Drainworks. I guess it is $150 down the drain.

Lisa B.

although our first visit from Drainworks was satisfactory, we had a separate issue about 2 weeks later. The technician told us that in order to get rid of the clog, he'd need to remove the toilet. he did, fixed the clog, and charged us 500.00. The very next day we noticed that directly below that upstairs toilet, our ceiling in the living and dining rooms has big water stains.
we called Drainworks, they came out and said that there was a bolt that needed to be replaced in the toilet- and they'd charge us 600.00 to do it!
we sent the plumber away. my husband looked at a video and fixed the bolt himself. This company does not take responsibility for any mistakes or consequences! The customer service team is rude and disrespectful.
we will never use them again!

James D.

They came the same day I called. I was without a water pump for 2 weeks. I reviewed all the things I did including any new parts such as pressure switch and a pressure gauge with an extension that I paid for and installed.. The plumber arrived and gave me an estimate of $932.00 to make the repair (including $86.00) for dispatch costs. Of course, my definition of an estimate and the general public's definition of an estimate is different than Drainworks Plumbing & Septic of Colchester, CT.. Apparently, an estimate is their final total costs to repair the pump, no matter what he needed to do, or how long it took. The plumber was professional and since I needed the pump cleaned, I agreed to pay it even though I expressed my opinion that $400 an hour seems excessive (he was here for two hours). The person who answered the phone later, when I thought how much it cost, said the manager would call me in the morning. He did not. However, the plumber who did the work called me. Based on their $400 an hour rate I was charged, I would recommend shopping around.

Jenna W.

Got an inspection done on my tank by Devan, he was great! Clean truck was impressive, explained everything well, very thorough. Gave me an honest opinion on the septic tank and didn't try to recommend the most expensive things. Everything he did was in my best interest.

Highly recommend using Drainworks.

Paul P.

Technicians Devon D & Glenn arrived promptly with an initial call to our home 30 minutes out. Professional and knowledgeable and a reasonable price to pump out our septic system. Paul & Judy Higganum, CT

John C.

They're reliable, fair priced, and they always show up on time I recommend them good customer service!

Sandy B.

Eric arrived on time and replaced our injector pump in a timely matter. He was very courteous, professional and a very knowledgeable plumber. We were very impressed with Eric's and Drainworks responsiveness during this plumbing emergency! Will would def use Drainworks again!

Rose S.

How are these people getting good reviews? They just ripped me off royally. $729 to install a toilet I purchased which took them an hour to install. The price was upped when they found it was a rental unit I own. Apparently a necessary ""rental fee"" because it is more complicated working there? My own house needs a toilet downstairs and I'll be damned before I ever call these people again. Called a very well regarded service in Glastonbury and was quoted $209 for first hour then $159 an hour after that. So it should cost less than a third of what drainworks charges. Maybe because I'm a woman? HIghway robbery.

Christopher G.

Contacted this company to clear out a frozen line and informed then over the phone while setting up the appointment that it seemed to be due to a frozen line outside the home. They inform me it shouldn't be an issue and that there's a $70 driver show up fee. When they get there they tell you they will drop the $70 but now once they are there inform you thay there's a flat rate of $495 which was $200 more expensive then any other place. The company from the start will entrap you into paying them either way. After a 10 min ""attempt"" he states that they don't and can't clear out frozen line which I had informed the receptionist before the appointment was even made. After leaving I contacted the owner who was not about to try to work with me to come to some sort of agreement.  So from the start this company is going to lie to you and entrap you into paying them one war or the other and when you don't like the lack of service they will throw you aside and treat you like everything is your fault. I will never recommend this company to anyone ever due to the lack of integrity this company has when things go sideways on top of the price which they wouldn't tell me over the phone but rather say the technician will give me the price after looking at the job.