Drains R Us Plumbing and Drain Cleaning

Eddie V.

Incredible service, super fast work on an old leaky bathroom faucet, great care was taken, I appreciated how skilled the team was, wonderful company! Highly recommend them for all plumbing needs. They even arrived early!

Gary B.

We had some water come into the basement after a storm and they arrived next day for a consultation. After looking at the issue he suggested we do some outdoor weather proofing and didn't charge me for the consultation. I appreciate the honesty and will definitely be calling them back for any future plumbing issues.

Daphne C.

What a waste of my time...DON'T book an appt with this guy...Apparently he has too much business to be professional and properly book appts so he can actually be professional to keep them.

I send out the request for a plumber and was directed through Yelp messaging to contact the plumber to make an appointment. All the requested details are in the Yelp request. On Tuesday, 7/21, I called the number as directed to set up an appointment. I gave Tuan both my zip and address including a description of the Job. He advised that he wouldn't be able to get out until Friday and set the appointment for 10.

I asked about free estimates and he advised that due to the pandemic he doesn't provide free estimates...That it will cost $60 to come out and he would assess the work, provide an estimate, and if I want to proceed, it would be done the same day. Cool...

I called at 9:45am on Friday, 7/24 for Tuan to only relay then that he forgot and that he didn't have my address/information which I had provided to him. Then he tried to act like we never talked...See pics...My accounting is all there. Wasted time is never appreciated doesn't matter if you are a customer or an owner of a business. I will take my business and patronize businesses who are professional and do what they say they will do and not waste customers time.

Sincerely,
Very Annoyed!

Tom M.

They saved me $2500. A customer for life. They were able to snake out a drain nobody could.

Tony P.

Update: Kit's partner, Tuan, came by and was just as honest and professional. I've had a lot of home repairs the last couple years -- no thanks to V2 Properties for building a shabby house -- and I've learned to cling on to those who are honest and know what they're doing as they seem to be few and far between in the area.

It's easy to find a plumber in the big city... not! When hit with an emergency (frozen pipes) I thought I could find at least a handful of knowledgeable plumbers who responded promptly. Kit responded immediately via Yelp and then continued to be of amazingly thorough assistance over the phone... before an appointment was even scheduled! Other top plumbers on yelp were surprisingly dismissive and were vague in their virtual diagnoses yet were ready to charge obscure fees. Don't get me wrong I was willing to pay for someone to come out but not $450 for a visit that was also not guaranteed to fix anything... looking at you JB Plumbing. Anyway, stumbled upon these fine folks or at least Kit, and I am bookmarking them for future needs.

Mike J.

Fast ,good at there job . I had a clogged drain in the front of my house, he took care of it and put in a in faucet in my basement that was old and leaking.
I am having them come back for a drain issue in the back of my house. Stay tune .
M.james

Scott M.

These guys were amazing. Gave me an accurate quote online with just a quick photo. Scheduled me between 9 and 10 AM and was here and fixed both drainpipes and traps before 10 AM had even come. Prompt service and done in under an hour, couldn't have asked for better. Very friendly and professional, will definitely use these guys again.

Steven M.

I am pleased in all areas with this visit. Kit is very personable and professional. I didn't get the second man's name but he was great also. Wonderful job installing a garbage disposal. They will be my first call next time I need a plumber.

Michael C.

When it comes to a plumber, I appreciate a family owned business that guarantees their work. Great work Drains R Us, keep it up!

Terrence D.

My sewer drain was blocked. Requested a quote on Yelp, got a call from Tuan. He was here in 40 minutes and had the whole issue resolved in about another 20 minutes. Polite, prompt and reasonable! Very satisfied and would definitely call them again.