Drains R Us Plumbing and Drain Cleaning

Joann O.

Arrived on time to give me an estimate and then perform the work 2 days later. These guys are great! They work as a team of 3 and were able to install 3 new traps, fix a diverter and inspect a sewage ejector in no time at all. They are polite, good communications and leave the job cleaner than they found it. Pricing is fair and reasonable. Happy to have found them ---will use again.

Bryan S.

We had two leaking toilets. Tuan and Hung divided and conquered, did a great job, and really hustled to get the repair work done within the short time frame we gave them. Definitely recommend them!

Adam D.

I was very pleased with the service from Drains R Us. Honest, efficient, and reasonably priced.

I'm a first time homeowner and was overwhelmed when our basement flooded earlier this summer. We called Drains R Us thinking the drain in our backyard needed to be snaked. Rather than just going for that drain like I requested, Tuan assessed the problem like a pro and found the root cause in another location. He was able to fix the problem and our drainage has been great since then.

There were two blockages - one of them that I was able to reach myself with a shop vac - and I appreciated Tuan's honest take on this rather than trying to upsell me with more work for him. Tuan was very communicative over phone/text and prices seemed very reasonable for the work done.

Victor A.

No work was done but we had a miscommunication (never received quote). Owner was polite and showed integrity by reaching out returning my visit fee and gave apology, this to me speaks to his character. I would not hesitate to recommend them to friends and family just based on how they handled a small mix up. I believe there is a reason why they have such great reviews on Yelp and if I need work in the future I would give them another shot.

Spaulding T.

On February 13, our tub was clogged, so I called Drains R Us. Tuan came out the next day at 5 PM. While he was here, I asked about six other plumbing jobs we needed done, but it was Valentine Day and late, so he cleared the drain for us, and after we accepted his prices, he promised to get back to us about the other jobs.

Two phone calls and an email later, I gave up asking.

On Sunday, July 29th, my foot sloshed on the basement carpet. There was a leak on our water main. It was dripping at a bucket every six hours. We're both disabled, but I'm better with stairs, so I had to empty the bucket until it was fixed.

Lots of promises to come in the next two days, but I had to get angry before Tuan fixed on Wednesday. He didn't want to use my debit card, but said he'd tack it on if I paid in cash when he came out a week later to fix the other plumbing problems too. Also asked me to call on Tuesday to remind him.

Many doctor appointments on Tuesday, but I made that call and asked if he'd be coming in the morning or afternoon. ""Morning.""

The business opens at 8 AM, so hubby and I got up extra early to be prepared. 5 PM and he hasn't called or come. We're now in extra pain because we got ready and waited.

Unreliable!

(BTW, I live in Philly. No idea why Yelp thinks I live in San Francisco.)

S R.

Great experience! Very friendly, professional, and responsive. They went above and beyond to help!The pricing was very reasonable (and competitive compared to other local places). Very happy and would highly recommend!

Morgan S.

Awesome service! Installed a sump pump in my basement & the result was great! Everyone was so friendly & nice! Highly reccomend!

C B.

Kit was amazing!!! Communication was great, he came out quickly, & was very knowledgeable. He fixed our drain problems in no time & even gave tips to keep the drains clear in the future.
He went above & beyond and we'll definitely be calling him for any future needs!

Bryan S.

They replaced my main drain pipe. The subcontractor used for the exterior work was not the most professional and did not do the best work. However, Kit came back and completed the work to the specs we discusses. Kit is professional and was good to work with. I would hire Kit again (but would not want to use a different subcontractor for concrete and pipe removal on exterior of the house.)

Dan P.

My upstairs tub was leaking through the ceiling on the first floor and Drains R Us diagnosed the issue quickly. They were extremely professional and clean. They took their boots off when entering my home, covered the floor around the pathway to the work, and made sure to cover anything that could get dust on it. They ran into an unforeseen issue and informed me about it immediately and came up with a solution without needing to increase the price. Highly recommend.