Drains R Us Plumbing and Drain Cleaning

David L.

Knew my buddy Tuan for a while. Hard working and honest man. Got him to install a new water heating tank for my house. He came on time and got to work. Installation was quick and very professional. He also pointed out few minor and major issues that need to be checked on. And gave me good recommendations and details on what needs to be done. He also focuses on the safety side of the issue and money wise. Price can't be beat for the work cleanliness and professionalism that he offers. You can get some one cheaper and get work done just to get it done. But you can't buy the honesty, experience he have and true professionalism. Love the man's work. Got him coming back for more work done soon. Highly recommend them to anyone with plumbing need

Deidre D.

For years we experienced a plethora of plumbing issues at our residence. These problems were exasperated during the holidays when multiple family and friends would join us for joyful festivities. We also struggled mightily to find a reputable company who serviced our area. Thankfully, Drains R Us Plumbing rose to the challenge! We needed a very complicated excavation and pipe replacements to be completed prior to a large gathering. In the face of freezing temperatures and a sporadic snowstorm, the fellas of Drains R Us Plumbing worked diligently and with great urgency to finish a major job in 2 days.
On day one, they started ~10 am and through great determination and minimal coffee breaks, they did not leave until ~12 am! This was a welcomed stay as they had to cut the water off all day and turned it back on after excavating two 40ft + cast iron pipes and replacing each on day one.
Due to an unfortunate pitch situation, which was one of the main factors of our plumbing issues, there were multiple complications on day two. Through multiple pow-wows and obvious years of experience, their team was able to complete some major rerouting of pipes inside of the house to connect to the new external sewer line pipes.
We would like to send a STRONG ""THANK YOU"" to Kit and his superbly hardworking 'Drains R Us Plumbing' team! Thank you all!

Marinelle Z.

Great company and owner. Our garbage disposal had a metal shot glass jammed in it and our sink was draining so slowly for days. The shot glass would not budge at all and another plumber told us it was beyond repair and we had to pay $500 for a new disposal. So glad I called Drains R Us, they were able to fix the problem within minutes for a fraction of the price. Amazing customer service and flexible schedule. Out of all the options in Philly, these guys are the best!

Danielle G.

I'm so happy that I called Drains R Us to solve my problem! After contacting a few plumbers and getting turned downed I almost gave up hope until I found Drains R Us. Tuan even came out and earlier than expected and assessed the problem and was able to fix it within 20 minutes or less. I'm so so happy for him and the work that he and his partner does, Blessings! I'm truly grateful! Thank you!!!

Victoria M.

The only contractor/repair company I've found so far that I would 110% recommend. On time, responsive, friendly and affordable. Wish they did more than plumbing!

Joann O.

Arrived on time to give me an estimate and then perform the work 2 days later. These guys are great! They work as a team of 3 and were able to install 3 new traps, fix a diverter and inspect a sewage ejector in no time at all. They are polite, good communications and leave the job cleaner than they found it. Pricing is fair and reasonable. Happy to have found them ---will use again.

Bryan S.

We had two leaking toilets. Tuan and Hung divided and conquered, did a great job, and really hustled to get the repair work done within the short time frame we gave them. Definitely recommend them!

Adam D.

I was very pleased with the service from Drains R Us. Honest, efficient, and reasonably priced.

I'm a first time homeowner and was overwhelmed when our basement flooded earlier this summer. We called Drains R Us thinking the drain in our backyard needed to be snaked. Rather than just going for that drain like I requested, Tuan assessed the problem like a pro and found the root cause in another location. He was able to fix the problem and our drainage has been great since then.

There were two blockages - one of them that I was able to reach myself with a shop vac - and I appreciated Tuan's honest take on this rather than trying to upsell me with more work for him. Tuan was very communicative over phone/text and prices seemed very reasonable for the work done.

Victor A.

No work was done but we had a miscommunication (never received quote). Owner was polite and showed integrity by reaching out returning my visit fee and gave apology, this to me speaks to his character. I would not hesitate to recommend them to friends and family just based on how they handled a small mix up. I believe there is a reason why they have such great reviews on Yelp and if I need work in the future I would give them another shot.

Spaulding T.

On February 13, our tub was clogged, so I called Drains R Us. Tuan came out the next day at 5 PM. While he was here, I asked about six other plumbing jobs we needed done, but it was Valentine Day and late, so he cleared the drain for us, and after we accepted his prices, he promised to get back to us about the other jobs.

Two phone calls and an email later, I gave up asking.

On Sunday, July 29th, my foot sloshed on the basement carpet. There was a leak on our water main. It was dripping at a bucket every six hours. We're both disabled, but I'm better with stairs, so I had to empty the bucket until it was fixed.

Lots of promises to come in the next two days, but I had to get angry before Tuan fixed on Wednesday. He didn't want to use my debit card, but said he'd tack it on if I paid in cash when he came out a week later to fix the other plumbing problems too. Also asked me to call on Tuesday to remind him.

Many doctor appointments on Tuesday, but I made that call and asked if he'd be coming in the morning or afternoon. ""Morning.""

The business opens at 8 AM, so hubby and I got up extra early to be prepared. 5 PM and he hasn't called or come. We're now in extra pain because we got ready and waited.

Unreliable!

(BTW, I live in Philly. No idea why Yelp thinks I live in San Francisco.)